I mailed both boxes back to Ahaus the same day. . If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. I ordered Thanksgiving dishes first week in September. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. 4 Reviews of Arhaus.com - ResellerRatings Say what? Recently I attempted to locate some bedding at Arhaus that they no longer carried. In a world prone to disposal, the durability of our products only makes sensefor all of us and for our environment. They did not question anything that we called. I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. Are the prices the same in stores and online? The store manager Shamika Haynes is awesome. No problem -- they were sending a new cover. The pros: Artistically designed and elegant selection of distinctive lighting pieces. I emphatically recommend that you shop elsewhere. All pieces look sturdy and well constructed. I got many compliments on them. It was a custom piece so it took quite some time to come in (which was expected). Tricia did an in home design consultation and was great at answering our questions and coming up with creative designs for our rooms! Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. Arhaus Furniture - 54 Reviews - 1275 Polaris Parkway, Powell, OH - Retail Shopping Reviews - Phone (614) 847-4279 54 Reviews of Arhaus Furniture in Powell, OH specializing in Retail Shopping - " I purchased a $3000.00 sofa from Arhaus. They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. That looks normal. Thank you Tracy. All appeared sturdy and well constructed compared to other places I had visited. You can make them your self quicker and for half the price. :(. I cannot comment on the quality of my furniture since I have just received it. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Minimum payments are required for each Credit Plan. However, the actual colors you see will depend on your computer monitor. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Measuring for Furniture Delivery guidelines. Daniel approach us and I shared my concerns. Arhaus don't manufacture their . The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. It was not listed "AS IS" so I expect all parts to come with it. The cons: High prices. He is honest and doesn't pressure you to purchase from Arhaus. Definitely coming back to finish off my home! She kept in contact to see how we liked our products. Our experts will share little-known and research-backed facts so you know which store will fit your unique home design project! We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. The people we dealt with at Arhaus were very nice but the product lacks. All the dishes I paid full price for and I didn't get to use have since gone on sale. What if my item(s) does not look like what I saw in the store or online? DUTIES AND RESPONSIBILITIES They have probably the most interesting and diverse high end furniture range in San Diego. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. DO NOT BUY the worry-free protection. He assured me that the chair he was recommending would work out. I sent a request for a second shipping label. I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! Q Where is Arhaus located? How can I ensure the furniture I am ordering fits in my home? Clearance Items (marked Last Chance! Slipcovers: Arhaus vs. Ballard. Resolution went from November to December to you guessed it January. I should have looked here first but it was just a small purchase. Americans' Top Customer Service Complaints - Consumer Reports Arhaus 211 reviews Claimed $$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM Hours updated over 3 months ago See hours See all 85 photos Write a review Add photo Location & Hours 1651 International Dr McLean, VA 22102 Get directions Edit business info You Might Also Consider Sponsored Westfield Montgomery 232 See how it all works here. Guess im out $250. I love this store! An old man in his 60's named Tracy was very quick to kick us out for merely looking around. I just ordered too much ;). Awesome ordering process! Thank you, Arhaus, and the great sales, delivery and customer services teams. They then promised late August. We have made several purchases with them to furnish our new home and they have been fantastic to work with. Here I am 3 months later and issue still not resolved. The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. Start with a fabric or finish swatch to ensure the perfect choice. If you placed your order in a store, contact your Design Consultant. To be removed from our postal mailing list, unsubscribe here. Thanks for nothing Arhaus. Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. Had a very helpful designer who gave us numerous options and ideas. I contacted Arhaus service and discovered that the warranty was only thirty days. What do we find? I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. The national Arhaus customer service is the worst customer service Ive ever experienced. The aesthetics of Arhaus is simply beautiful. It came out absolutely beautiful. Simply amazing. Company doesn't provideor hidescustomer service phone number. Arhaus Reviews | Read Customer Service Reviews of arhaus.com - Trustpilot It is your responsibility to inspect your product upon delivery. I am so thrilled with the guidance I received from Them. I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. The Palmer bedroom set we purchased looks great and very impressed with the quality. The sales manager, Linda treated me like I was the one at fault. And, we remain committed to never using wood from endangered rainforests. We use dedicated people and clever technology to safeguard our platform. The invoice is very misleading. He was so genuine & professional. Don't waste your time. So we have one and they are still in the process of getting me the replacement for the broken chair. As we walked through the showreom we saw so many things that we loved! The pillows are easy to wipe down too. We find forgotten antiques and give them new life. We have recently completed a home remodel and shopped here for some new dining room and living room furniture. I decided to return the blankets and Arhaus sent me a shipping label. Additional information about Delivery & Shipping. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info A place like this should be accommodating to everyone and he was very discriminatory due to us being around the age of 20, however we definitely had money to spend. Second, there are buttons that go into the cushion. Insane. If you placed your order in a store, contact your Design Consultant for status updates. For the privilege of receiving the inflation device so we can properly use the sleeper. When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables. Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle! They don't call or email back. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. All quality and service has been phenomenal. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. Debra Cleare helped us with bedroom furniture, accessories and tables. Great customer service. Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. I have spent way too much money at Arhaus over the years to be treated so poorly. It has beautiful furniture. I recently purchased a sectional and a table. Verification can help ensure real people write reviews about real companies. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. Digital Art Director Job in Hudson, OH at Arhaus A The website (URL) for Arhaus is: https://www.arhaus.com/store/leawood-ks/ Q How big is Arhaus? They have moved my delivery date multiple times and can not commit to anything. The shipping label would only cover the weight of one of the boxes. I am by nature indecisive and Cheryl made my decisions effortless. We furnished our dinning room, formal living room and family room furniture at Arhaus. I look forward to working with you in the redesign of our living room! If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. | Consumer Comment No one in the store claimed to know anything about the issue that had been going on for 3 months. Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. It is unacceptable the way Arhaus treats their paying customers. We recycle copper into tabletops and transform tree roots into chairs. I ordered my furniture in February of 2022. There was a mishap and we got a wrong ottoman but customer service eventually got it right. 74. The cushions didnt last 18 months. 68. Arhaus Coupon, Promo Codes: 60% Off - March 2023 - RetailMeNot.com Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). Even if you spend thousands of dollars you will not receive any support. Transferred to representative who can't help or is wrong. The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! This plan will also cover seam separation. Spent $13,000 on a custom leather sectional. Highly recommend Arhaus as a very good store with beautiful merchandise. Michael has also been very helpful as well. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. This was my first and last Arhaus experience. It's an amazing piece and like no other. It's was a big change but being empty nesters we felt it was time. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. You send in pictures and they say nothing we can do. Join the 41 people who've already reviewed Arhaus. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. We purchased a Taylor couch set with love seat, chair and three person/long couch. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). Overall, customers have good things to say about Arhaus and their online shopping experiences. On another point the art we have received couldn't have been better packaged and the delivery was great. Please see our Measuring for Furniture Delivery guidelines. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. When it comes to your own comfort, your own body is the only North Star. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. Will be adding to my home in the near future and only through Michael and Kat at the UTC store. This is a high end store with dollar store customer service. They are awful at customer service and do not stand behind their product. Some links on Slumber Search are referral links. It looks amazing and well constructed. Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. ForLocations, The World's Best For Customer Service Info. With just over 50+ different styles, Arhaus carries a delightful selection of interesting coffee tables ranging in price from around $549 to $6000+. I love this store! We visited the store several times and everyone was great to interact with and extremely helpful! I've always passed by and have wanted to go in and browse the showroom, but never really found the right time. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. Well, my husband and I have been looking for chairs for a year now. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. Top 10 Reviews of Arhaus Furniture - mythreecents.com Arhaus Furniture Reviews - Does Their Quality Match Their Design? Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. the perfect rug and dining chairs as floor samples. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). Arhaus - Facebook We purchased furniture for our living room and dining room. I recently purchased a condo after selling my home. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. Full-Time. Merchandise in our warehouse cannot be held more than 90 days. The rooms not only look gorgeous but are functional and comfortable. Bad experience all the way around. I can't thank him enough for being so friendly, helpful, and honestly just a normal person.. without trying so hard to sell something that actually sells itself. My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. Create Account Keep me signed in Much better service from both. The day one mission was to make furniture sustainable, both environmentally and in product quality. The deliveries went smoothly and my purchases arrived quickly. A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. I never received any paperwork from them confirming my purchase. Loved working with Etta and Chris. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. The arm of one custom chair, the wood is split. The pros: Delightful, handcrafted rugs that can enhance the style of your space. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. I would like to have had more information regarding its care, there is a delivery fee.and they do not scotch guard the fabrics which I understand is their policy. The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. Poor customer service. Known for their sleek online experience and modern styles, they also have 71 locations across the US. 60 days. They came in three weeks and the delivery guys were quick and efficient. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language