Suite 101 This image from. Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. Dial 833-228-5143. . What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. The firm does it on contingency, so you dont pay a fee. However, UPS and retail fees will not be refunded. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. StubHub was pressing hard to get money. Learn more about disclosing health and safety requirements on your listing. Terms & Conditions. YouTubes privacy policy is available here and YouTubes terms of service is available here. Got our money back last week. Expert: Parents Be Mindful Of Children's Stress After Months Of Isolation, Chopper 2 Over Empty NYC Streets, Landmarks, Centers for Disease Control and Prevention. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. Avoid touching your eyes, nose and mouth with unwashed hands. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. and click the Request cash refund button on the appropriate credit. StubHub agrees to refund payments for canceled events It doesn't look like the case has officially seen the courts yet. That customer may need to try and exchange those tickets, or attend the rescheduled date. How to Get a Refund from StubHub - Christian Small Postponed events may not be eligible for refunds. If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. Does StubHub refund playoff tickets? - KnowledgeBurrow.com Ticket refunds: Here's what to do if your events are canceled or "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. Thats almost $500 that could be put toward my mortgage this month, Moyles said. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. First published on August 20, 2020 / 6:06 PM. From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower United States - California Colorado Connecticut Florida Georgia Hawaii Illinois According to Celebrity Access, the company furloughed 67 percent of its workforce last week. Just three weeks later, the company issued an update on their coronavirus policy. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. What happens to Stubhub tickets if it's a rain out? If you have tickets, the first thing to do is decide what you want. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. StubHub updated their policy today. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. 2023 Fortune Media IP Limited. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Now, the company is the subject of two class action lawsuits 2021 The Associated Press. StubHub sued over refunds for canceled events during coronavirus Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. The event was canceled and turned into some online-only baloney. We will process the refund to your original payment method within 5 days. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. Event Cancellation Protection . Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. r/stubhub - This is how I got my money back from StubHub. I would That means all of those remaining or yet-to-be-played games hang in limbo. Have already received refund from credit card. Wheres that guaranteed refund? Odds & lines subject to change. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Are there rules to follow when attending an event? AG Racine Announces Settlement With StubHub Over Cancelled Tickets Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay 2023 Cox Media Group. Straight-up refunds for purchases from official outlets. Angry Fans Say First the Concerts Were Canceled, Then the Refunds Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. StubHub to refund canceled events after pandemic complaints [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. September 14, 2021 - Herring Holds StubHub Accountable Over Failure to Terms Regarding Certain Cancelled, Rescheduled, Postponed and Moved Stay home if you are sick and advise others to do the same. ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". Its a material term of the agreement, Kimmel explained. StubHub to refund canceled events after pandemic complaints However, StubHub is not responsible for partial performances, line-up, time, or venue changes. After a canceled event, StubHub charges the seller for the amount collected. Concert "postponed", stub hub wouldn't refund, dispute - reddit It depends on where they got those tickets. We'll email you when an event is canceled. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ FORTUNE may receive compensation for some links to products and services on this website. Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. We certainly hope they do. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. Seamlessly, a full refund will be reimbursed to your account. Events that were postponed or rescheduled won't be refunded, Fowlks said. No. 2. Thats quite the dramatic turnaround, considering less than a month has gone by. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. Customers complained to the press and filed lawsuits. Tel: 205.795.6588 The credits are valid through the end of 2022. At regular volume, we can afford to take that risk. StubHub and several more of these. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. We rely on your financial support to keep making that possible. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. Through it all, Marketplace is here for you. / CBS New York. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. Ticket refunds: Rules and one surprising tip for postponed concerts and |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. Attn: Litigation Department Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. If these are not available, you will likely get a full refund. Lets pick a winner in every mens college basketball conference tournament. 2023 www.jsonline.com. Prefer a cash refund instead? If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. Help us improve this article with your feedback. To enjoy unlimited access to our journalism, subscribe today. Customerscomplained to the press andfiled lawsuits. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Unfortunately, as our complaint alleges, StubHub is breaching its . How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. Suite 1800 Financial Center If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. StubHub now offering cash refunds for Covid-19 canceled events Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Unless you want a refund). SBNation.com. Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. Its just missing with no explanation. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled.