how to dispute ntta charges

So you do not want to ignore the citation for failure to pay tollway. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They probably do this because they are charged by their merchant processor per transaction. I want information on how to check for outrageous toll charges in advance of a trip. Calculate current tolls for all classes. Very similar to having a speeding citation issued against a driver. There is an option to upload documents. And knowing a bit more about how credit cards work can help you see where your charges are coming from and possibly even help you identify mistakes you can dispute. What is the difference between NTTA and ZipCash? We sold this vehicle to the to the customer listed on the bill. Explain your situation, and ask for their intervention. the Texas Department of Transportation (TxDOT) ComplaintsBoard.com is a leading complaint resolution website on the Internet. We have learned that the title was not changed until October of this year. This will put people out of business. Hold the edges of the tag with 1 hand, then peel off the backing with your free hand. This has affected our credit rating in a negative way. Click on 'Open a Billing Dispute'. How can this be? HCTRA invites you to share your feedback TONIGHT at the Hardy Downtown Connector Interactive Public Workshop! endstream endobj startxref Legal Action. Amount of transaction. It also promised to waive all initial first time violation fees once it's received full payment for tolls owed. Stick the tag to the windshield in the proper location, pressing it flat. To know tolls between any locations across, Texas toll roads, bridges or other toll facilities, Disputing toll of tolling agency in Texas, : The North Texas Tollway Authority (NTTA) has an Ombudsman, program to deal with toll disputes on their toll facilities or for, Address: 5900 West Plano Parkway, Plano, TX. After you submit your request, we'll send a confirmation with your case ID and you'll receive follow-up communications with the outcome and any effect it might have on your account. It's starting to feel less like a misunderstanding on my part and more like a scam. The signs that show the charges come too late. When you receive your ZipCash bill in the mail, you have two ways to opt-in to electronic billing: 1 Scan the QR code on your bill with your smartphone Or 2 Visit our Online Customer Service Center to enter your ZipCash Account ID and the unique PIN found at the top of your statement Once you've had a chance to read through the information there, click "Start a new dispute" to view your credit report and select an entry to dispute. I want my credit report clear, and this company held responsible for scamming people. I've never had to dispute a charge with NTTA, but my experience is that most agencies are reasonable and want to work things out. This article was written by Jennifer Mueller, JD. Before you call, have all the information ready - move date, original charges, etc. Desired outcome: Keep in mind that I have called NTTA customer service multiple times since the beginning of this year and not once was it mentioned that I had an unpaid balance from 2015. The vehicle 2006 Kia Sportage was transferred in July 2022. and our For most cardholders, the easiest way to dispute a charge is to contact their issuing bank through their preferred customer service channel. Cancel the bill that I received. I am writing another complaint about actually calling into the office and resolving a bill over the phone. What are the Goth Kids called South Park? That photo is transmitted to the state Department of Motor Vehicles, which provides the name and address of the registered owner of the car. Issues may also be reported by mail to: NTTA has been sending me zipcash invoices for tolls that are accrued in Dallas. %PDF-1.5 % Once on the site, in the lower right hand corner you will find an option that states: "View Receipt and Online Payment Options." After you have clicked the "Learn More" button, you will be taken to the "Locate Your Statement" page. Both plans recoup the full amount of tolls due at the 50% higher ZipCash rate. I called June 24 and provided both the regular toll tag account information and the Zip Cash bill information. Issues reported will be taken seriously, and all reports will be examined and investigated. Typically you can find a dispute form at the toll road operators website that you need to file a dispute. Open Records Requests -@email This complaint was posted by a verified customer. This charge is outrageous. Mail the dispute form with your letter to: TransUnion LLC. This company called me and claims I drove through a Toll over 30 months ago and is charging me $49 for a $2 toll they say I skipped. Choose a day and time that best fits your schedule, and provide your contact information. Medial Marijuana Recommendations. Report a Roadway Problem -@email The letter states that its a third notice of non-payment however like I said I have not actually received any of the notices. Thanks to all authors for creating a page that has been read 121,648 times. Has anyone else had multiple bad experiences? This 2011 Honda CRV no longer belongs to me. Im willing to set up a payment plan for the amount reported to the county on the scofflaw block so I can renew my cars registration, but not a single cent more. , (1) The customers TollTag account does not have correct vehicle, license plate or credit/debit card information, (2) The customers TollTag account doesnt have enough funds to pay tolls, (3) The TollTag was installed incorrectly and cannot be detected by our system. These two steps must be done simultaneously in order to resolve both the civil and criminal portions of the case. Project Communications -@email Desired outcome: 0 Reddit and its partners use cookies and similar technologies to provide you with a better experience. Order/Transaction ID. I'm kindly asking NTTA to either write off these charges or have them moved to the current owner. I received my registration in the mail as normal last year but it had a TOLL SCOFFLAW: N TX TOLL AUTHORITY flag on it. Our Ombudsman reviews customer concerns impartially and without bias. Desired outcome: Just like that, your appointment is reserved! Thus, it is possible that you only have a few days to request a hearing, depending on how long it took for you to get the notice after it was mailed to you. To dispute a charge online, click on the "Activity & Statement" page and select the transaction you want to dispute. How to dispute NTTA charges? When I asked them why their website had "bill of sale" as a valid option for a dispute, I was told that only applied to dealer sales and not individuals. To dispute a toll in Texas, you need to contact the concerned tolling authority and explain your situation. ZipCash customers receive bills monthly and have 25 days to pay the invoice. I sent the collections firm a letter disuting the claim and asked for valodation of the . [1.5.1.0] NTTA Collections Service Center Contact Us For questions regarding your collections notice, call us at 866-277-3092 To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882 Or contact us via email * Mandatory Information YLT~a ].X q9+5AY9Af&;0lfQ0 ]jk On 1-12 the toll was $40 for the same route. I go straight thru and do not drive toll roads while in Texas. Since the deadlines are different in every state and sometimes among different toll road operators within a state, it's important to read your notice carefully and use the dates or time periods provided on the notice you received, rather than going by anything you've seen elsewhere or done before. NBC 5 Responds is committed to researching your concerns and recovering your money. Enter information about the transaction as prompted. The NTTA says it does not waive charges for veterans with disabled plates because it does not . To dispute a toll in Texas, you need to contact the concerned tolling authority and explain your situation. Research source Remember! Rub your thumb over the tag a few times to push out any air bubbles underneath it. Go to the Inquiry & Dispute Center. New comments cannot be posted and votes cannot be cast. This crazy the billing period stated was between 12/25/2022 to Can you believe this. This article has been viewed 121,648 times. 02. Soon there after I get a bill for from KTA for $23 and when I called them to tell them I have a Texas toll tag I was told it did not detect my tag and another bill was on the way for another $23. Call in to see what happened and the manager said i have to pay the fees and nothing they can do! NTTA has violated my Civil Rights, American with Disability Act and Texas Transportation Code 372.053 SEC 372.001 as NTTA ignore my request for a hearing. Media Relations -@email I can't read your minds either with zero indication of what is being accessed for the toll fee before getting on, so reasonable is fair. 3 Children Killed, 2 Wounded in Ellis County Home; 1 in Custody: Sheriff, Texas House Plans to Pass Largest Property Tax Decrease Ever,' Speaker Phelan Says, Actor Tom Sizemore, of Saving Private Ryan,' Dies at 61. Under Texas law you may be able to dispute these charges if you meet one of the following criteria: The NTTA says it's an issue with the Tx Tag department. The charges for both of those trips were $13.24 each trip. Accessing your toll receipts is simple. Last Updated: October 4, 2020 They refuse to accept payment in full because I also "must" pay over $1000 in additional NTTA fees. /r/Dallas is a home for discussion and content related to the Dallas/Fort Worth Metroplex. Archived post. Your notice should include an address or other methods to register your dispute with the proper authority. Get the Toll dispute completed. I asked that when the check was received to credit it to my new account. If the photo isn't clear, the tolling agency may get the license tag number wrong, or may send the violation notice to the wrong address. Many individuals choose to pay toll fees via cashless tolling, using a TollTag that is registered to a specific vehicle. Assessment/Examination of Your Concern (Im assuming I received the letters at the address there because that is the County/ address where my car is registered) When living in Chambers I rented from a friend and she didnt tell me that I was receiving mail at that address since I moved. Monday - Friday: 8 a.m. - 5 p.m. In Collin County, this is normally in Precinct 3-1, and 3-2 in Plano or in Precinct 4 in Frisco, Texas. However, they were sued in federal court over the issue and have now fallen into line with the spirit of the law that allows for these types of administrative fees. By email: @email The Toll Operations Division (TOD) is responsible for developing, operating, and maintaining TxDOT owned toll roads. Called right away and was told I had no outstanding bill. All disputes concerning any ZipCash invoice or transaction, including any claim for damages, must be submitted in writing to: NTTA Customer Service Center, P.O. NTTA Payment Locations. ZipCash bills are sent by mail to the registered owner of the vehicle and the rates for travel are at least 50 percent higher than TollTag rates. Privacy Policy. If the tag in the image is not your license tag, you also should be able to dispute the violation and have the violation waived. Thus person is not the only one with this issue, undisclosed charging / enforcement extortion, Ntta is saying I owe nearly $1000 when I have a tolltag, Read full review of North Texas Tollway Authority [NTTA]. Desired outcome: This will put people out of business. I was told I could stop payment on my check. . I called to explain that vehicle is no longer in my possession or name. In some cases the NTTA was alleged to have charged as much as $20,000.00 in administrative fees. By signing up you are agreeing to receive emails according to our privacy policy. We removed the toll tag in June of this year as the vehicle was sold. The vehicle was charged by the camera picking up the license plate. You can get in touch with an ombudsman by phone at. % of people told us that this article helped them. The ombudsman assigned to Bucklin helped resolve the charges which totaled $1,664.82. where is the serial number on vera bradley luggage. No eat for me. You have four options: (1) Call the Customer Service Center at 1-800-745-3727 (2) Stop by one of the four full service stores in Oklahoma City, Tulsa, Midwest City or Walters (3) Go to one of our Limited Service Facility partners around the state (4) Set up and use an online account through pikepass.com. We may ask you for additional information to complete our research. Contact your credit card issuer. To dispute this problem as a billing error through this process, you must have sent the issuer your change of address in writing so they had it at least 20 days before the billing period ends. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 5900 W. Plano Parkway, Suite 100 | Plano, TX 75093, New Year's Day - January 2 I sold a vehicle in March of 2022 to a resident of N Texas. After speaking with a few personnel, I was told that the charges were my responsibility. The correct way to get the fees waived. If found guilty, the registered owner of the vehicle can face fines of up to $250 per unpaid toll in addition to court administrative fees. Desired outcome: Click here to get notifications about new complaints of North Texas Tollway Authority [NTTA]. This will surely increase the credibility of your complaint. Start your day off right, with a Dayspring Coffee Which is the best romantic novel by an Indian author? She received her JD from Indiana University Maurer School of Law in 2006. You wont get arrested, no matter how many of them there are. I disputed a charge on the website with the dispute option. For example, the San Joaquin Hills Transportation Corridor Agency requires your request for an administrative hearing be accompanied by a deposit of either $250 or the amount of the toll evasion penalties assessed, whichever is less. I called again 1/8/2022 and spoke with Stephanie, she noticed that yes, in fact the vehicle is no longer under my name. Although violations typically are mailed to the address on file with the DMV at the time the violation occurs, if you recently sold the car, the DMV information may not have been updated yet. You usually can remedy this situation by checking and updating the status of your payment account. Saturday: 9 a.m. - 5:30 p.m. Texas state senators are. We currently are awaiting a date from the Courts for our hearing. It's too late when I'm already in the toll lane and traffic is backed up preventing me from merging over. NTTA's Ethics Officer I was told by Ladana 1/8/2022 to upload the transfer notification. NTTAs efforts are overseen by a nine-member Board of Directors. The vehicle was sold, transferred, leased or rented to another party before the toll transaction occurred. How to contact the NTTA Ombudsman. Independence Day - July 4 Do not charge me any more Texas fees. We strive to be a friendly and welcoming community to all of our users whether they are longtime residents of DFW, newcomers, curious redditors, or just visiting. If your issuing bank agrees with your claim, they will contact the merchant's bank to notify them of the disputed charge. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. For more tips from our Legal co-author, including how to download the forms to request a hearing, read on! Payment location types and available services are defined on each tab. You requested a refund, but it took longer than expected. Scan this QR code to download the app now. I didn't mean to but was in it any way, then I got a $29.19 bill in a 3minute time line. Delivered 8/6/22 @ 10:05 am Edit Toll dispute. Charles Evans says he received a bill for $518 for about $18 in tolls. This is a bad business practice and this company is stealing our money. Reimburse the discount of $4.84 as promised. Instead, NTTA sent me a SECOND notice for non-payment, charging me $35 to pay the $2.94 toll. In the interest of public safety, law enforcement and emergency vehicles are toll-exempt on all state toll roads. The Ombudsman will respond in writing regarding the disposition of your concern. For both names listed on the original bills. Refund my money or rectify balance. Stop monopolizing the rates. Fact #1 - I have lived in Louisiana for over 6 years. The signs that show the charges come too late. 03. Share your form with others. If youve received a toll road violation notice for someone else, for a car you sold, or for a toll you already paid, you can dispute it by phone or mail. Reimburse the $13.98 that was never posted to my account. I paid the charge reluctantly, however it seemed highly suspicious that the first time I hear about this is almost a year later. Keeping in Contact Box 260928, Plano, TX 75026-0928 within one hundred twenty (120) days from the date the toll, fee, or charge was invoiced to you or your damage was incurred. ZipCash is NTTAs electronic toll collection process for non-TollTag customers. The next step is to let your credit card issuer (or bank, if the charge was on a debit card) know that you'd like to dispute a charge. Download your adjusted document, export it to the cloud, print it from the editor, or share it with other people using a Shareable link or as . On that note, here are a few invalid reasons to dispute a charge: You don't recognize the merchant's billing descriptor. That is a far cry from paying cash of $13.98. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. I received a letter from a collections agency to the amount of $42.17 - I called NTTA to ask about the charge and they informed me that it was a charge from back in 2015 to the amount of $7 that was unpaid. Do attach relevant documentation(s). We may ask you for additional information to complete our research. Youll be billed for unpaid tolls at the address your car is registered, and if you dont pay that or somehow miss the notice, youll probably end up seeing it on your credit report as a collection account. Meaning I NTTA took out $10 from my account for usage on a car I do not own. NTTA sent me a bill in June. You won't be liable for the toll or the violation if your car was reported stolen before the violation occurred. According to the State of Texas as a 100% Total and Permanent disable veteran I am entitle to due process. I also put 60 dollars on my account to have for future trips. This article is intended to help those that are dealing the NTTA violations and/or citations. hb``a``ZT Speakers Bureau -@email If the toll company reject your dispute, you can request a hearing with an administrative board. On 10/24/2022, @ 16:02:57 and 16:05:59 this occurred. That bill said start saving now with a $20 toll tag. However, if it is ignored it can go into warrant status just like any other traffic offense. Please make a note to this file that We were the victims of a crime called Title Jumping. Go to https://www.htallc.com/tollpass to access the Highway Toll Administration website. Select a road, tunnel or bridge in Texas to calculate tolls for that road. This means that the extra $700 is comprised of either fraudulent charges or excessive and likely illegal administrative fees. Ripoff Report Needs Your Help! Exactly right. A decade ago, the No. Sign it in a few clicks. This happened twice that the person I was talking to said they resolved by bill problem, only to be sent notice of non payment 30 days later with $80 fees attached to a $66.50 bill. I would like all my money that was drafted out my account since they are stating I owe this huge balance , or they need to rectify this issue with this balance. For tolled locations where automatic passes are used, if a driver passes through without using one of the pass accounts, a photo of the license tag is taken. One of the ways they use to attempt to collect tolls is by filing a criminal charge in the justice of the peace precinct where the violations occurred on the tollway. Peel off the adhesive backing and place the tag. NTTAs easy-to-use At Your Service reservation system makes getting personalized help even more convenient. You need the following information to dispute a transaction: Date of transaction. The driver of that car ran up toll bills of nearly $700. Re: license plate No JHZ6174 TX Violator NO [protected] Who is exempt from paying tolls in Texas? We aim to complete the review of your concern within three business days. It appears they do not allow their customer service personnel to work with customers to resolve simple matters like this one. Stop monopolizing the rates. I am not going to pay a toll tag or bill if the car in no longer under my name. Desired outcome: The system is also interoperable with the K-TAG system used in Kansas and the Pikepass system used in Oklahoma. dnt ntta bridge over 380 prosper 749 co rd 27 75078 749 co rd 27 in Prosper, Texas is a State / County property with construction payment data since 01/13/2023. Alternatively, the address to dispute a charge by mail is: P.O. Even the same unpaid balance of $7 from year(s) prior. By mail: Download the dispute form. org, or by mail at 5900 West Plano Parkway, 550, Plano, TX 75093. [1] A Notarized Bill of Sale is attached to the NTTA dispute (7738900) showing all toll transactions occurred after the sale. . Box 260928, Plano, TX 75026-0928 within one hundred twenty (120) days from the date the toll, fee, or charge was invoiced to you or your damage was incurred. See the project details, companies on the projects, and payment events on Levelset For example, the San Joaquin Hills Transportation Corridor Agency allows you to seek administrative review if you are not satisfied with the initial investigation of your violation. Sep 22 2021. Can you go to jail for not paying tolls in Texas? Is their a more formal resolution process to get simple matters resolved? We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of North Texas Tollway Authority [NTTA], Featured North Texas Tollway Authority [NTTA] complaints. Send it within 30-days of the date on Certified Notice of Toll Evasion. Because your case was turned over to a collection agent, you will need to contact them directly to discuss your case further. 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