You need to hear this. not really a solution but can help debug/address the issue. And what are the pros and cons vs cloud based. All you need to do is set up your Bluetooth or wired mouse to your iPad or iPhone (see below for instructions) and youll be all set! Your daily dose of tech news, in brief. We dont have this problem inside the FW with any combination of machines. With both Splashtop and TeamViewer, mouse tracking and clicks were always registered straight away, and transferring files was also fast. Chief Technology Officer at OnePlace Solutions. It frustrated me because I see these types of "answers" all over the place that contribute nothing to the conversation and usually end up in them getting derailed, just like this one. Microsoft MVP: Office Dev As part of my job I do A LOT of manual editing of large XML config and CSS files directly on servers with Notepad++, and the disappearing cursor has plauged me for over a 2 years now! Actually it would allow you to work out whether you have an exchange error or a network error. For example the mouse cursor disappears in Notepad, Word, Excel and other applications. Open the app to see if Splashtop runs as intended. Read reviews, compare customer ratings, see screenshots, and learn more about Splashtop Wired XDisplay HD - Extend & Mirror. Can connect and view but can not control remote computer - Splashtop Sometimes it happens to me when I have a second monitor plugged in and doing that usually fixes it. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. Adjust your cursor speed, mouse wheel settings, and scroll line options. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. Top FactoryTalk Remote Access Alternatives in 2023 Mouse Lagging and Beeping Sound Users must install an XPS reader on the local Mac in order to allow the Windows machine to use the printing feature. I decided to let MS install the 22H2 build. The GoToMyPC Personal Plan costs $44 (monthly-billed price) per computer per month and allows individual users access to an unlimited number of computers. See all Splashtop remote access and remote support solutions. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). I found this post while researching how other people have fixed the problem. Today I finally had time to google wtf made the cursor disappear. Deselect Auto-hide the taskbar. That's useful clarification. This has annoyed, angered, frustrated and wasted time for me for SO LONG!!! I will work with our team actively to help resolve if the issue persists. You wont need to adjust any settings in the Splashtop app to use the mouse while in app. Right-click on each mouse and choose " Update driver .". A quick way I find of getting the cursor back is to press CTRL-ALT-END when in the remote session (same as CTRL-ALT-DEL on the local machine), then pressing cancel to get back to the main desktop. Your solution OFFICIALLY ends the nightmare. Step 4. If you see Realtek HD Audio Manager, right-click and select Disable. If
2 Ways to Fix Mouse and Keyboard Not Working in Windows 10 - Guiding Tech Ive tried every driver, policy changes, and display setting changes. Check through the settings and adjust any you want to change. Benefits of a Multi-Monitor Setup Whether you're using your iPad as a second monitor or outfitting it as a multi-monitor setup, there are a lot . Starting the session from a mobile device is very similar to starting from a computer. NO! Troubleshoot problems with your Microsoft mouse or keyboard The difference between you and I here is that when they corrected me, I acknowledged it that I screwed up and didn't try to defend my unhelpful answers. From the interface, you'll see a list of all remotely-accessible devices. Click " Uninstall " to confirm. This is indeed helpful, thank you so much. This means that when using a mouse while remoting from an iOS device to a computer, you have to use it the same way you would use your fingers to control the screen. Also, you can compare Splashtop with the other remote access tools by checking the Splashtop vs. TeamViewer and RemotePC vs. Splashtop articles. My mouse is not working in Splashtop on iOS. - Swiftpoint Support Your
Get started with Splashtop for free with our free trial below to get unlimited remote access to your Windows and Mac computers from your iOS (or practically any other) device! Click here for a blog post on remote accessing and controlling Android devices with SOS. Click " Additional mouse options " on the right side of the screen. Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. and was challenged. Passionate about delivering compelling solutions on the Office 365/SharePoint platform. (LogOut/ Many other remote control solutions do not have this security feature. Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. 0 Comment actions Please sign in to leave a comment. Operating system not responding. Thank you. 1) Insert the Windows bootable drive and boot from it. 1 Comment actions 0 When you start the Splashtop Business app, be sure to log in with the email address and password that you used when setting up your SOS account. Hit the monitor icon on the Splashtop ribbon. To continue this discussion, please ask a new question. If your mouse pointer movement disappears, follow these steps to determine if your computer is completely frozen. Steps: Open the Terminal on the computer with streamer installed and execute the command: touch "/Users/Shared/SplashtopStreamer/com.splashtop.input.hid" Restart the "Splashtop Streamer" program. To connect your mouse to your iPad or iPhone, follow the steps below: Set Up Bluetooth Mouse to iPad or iPhone Open the Settings app Select Accessibility Select Touch Select the AssistiveTouch toggle - this will open a new menu Select the AssistiveTouch toggle at the top to turn it on In the same menu, select Pointing Devices Oh my gawd, Id have your babies if it were biologically possible!!!! At that point, I knew I was in for a long week. I was having this issue (or similar) when remoting into my desktop from one our Vspace /Ncomputing client devices. I see that type of response, but I don't reply to them because they are not in my post thread. Users can then drag the monitor window to the second monitor on their home computer as well as expand each one to fill its respective screen. Use the Invite Technicians button to invite additional technicians to your account. If your device has a firewall or anti-virus enabled, ensure the following Splashtop processes arent blocked: Windows XP or Server 2003 computers must be, running XP SP3 or Server 2003 SP2 with the most recent Windows updates to support the latest security/encryption algorithms, and have the. Right-click on entry for the mouse you're troubleshooting. console session, and then switch to the RDP session, then Splashtop & RDP
Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office. Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? So, if you are using a computer and someone else remotes into it, you will see a pop up letting you know. connect with Splashtop, you should Not log to the windows login of the Console
1. My mouse cursor disappeared in remote desktop once after a windows 10 update, since then, I have been searching over the internet for almost a year trying to figure out why. Simply close the app, and it should work upon opening it again. I can feel the pain you were in and really glad I was able to help you fix it! Go to your Splashtop web consoleto manage your account. Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. Smugness, right back at you, except properly backed up this time.--------------"because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to"IS WRONG. If uninstalling the update didnt help, check for blocked access to Splashtop servers due to anti-virus/firewall software: Mac users can experience issues with Splashtop (like Splashtop black screen errors). My Microsoft Keyboard or Mouse doesn't do what I want it to You can change settings, set left-click, right-click, and middle click settings, key settings and configurations, and scrolling resolution. (Mine shows disabled if I use the function key to disable it- surprise..:)) Optical vs. Laser Mouse | Digital Trends mouse click not working on desktop but works on task bar and local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams Interesting. Below is the remote users computer screen shown in an SOS window on the technicians computer screen. Youll see the circular cursor on screen once connected. Follow the steps below to learn how to do this: When faced with the reversed scenario (AKA printing from a remote Mac to a local Windows), users must download an alternative reader. Splashtop Personal - Apps on Google Play When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. Mouse pointer disappearing when using splashtop for extended display. The Addon "3dxInventor" is NOT installed. To approach a computer remotely, it must first be set up . And the down arrow button on the right hides the toolbar. I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. Users can even execute this via a remote session while connected with Splashtop. Launch the app on your PC and choose " iOS " and then " USB ". Seem like what you have
Open the Start / Settings menu (click the gear icon in the left column); Navigate as follows: System>Power & Sleep. Hope this helps someone else besides me, who likes the original white cursor scheme. Holding down a click is like holding your finger down on the device screen. Splashtop Personal - Support All I needed was someone with good reading skills to read what was right in from them and NOT miss it like you and they did.--------------, "Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant." I'm a freelance writer specializing in technical communication. Aside from the Splashtop black screen issues, this can be caused by other display issues like a blank or failed app window, or the Windows Start menu being too small on screen. The first thing to check is whether the computer and the operating system is not responding as well. Remember that if youre remotely controlling your office computer, any software your company uses to track your activity on your office computer can still be used, just as if you were using the work computer in-person. It felt like I am dealing with Dell support techs with their blinders on.I will do their suggested workaround and try it again.Thank your much less frustrating help!Gregg, Mark,The question Using kerio is a useful suggestion that may or may not guide someone to a fix depending on the issue at hand. Mouse pointer does not change to resize or hyperlink when hovering Splashtop enables remote access to Windows and Mac computers from iOS devices. After that, all you need to do is plug in your mouse and it should start working! Disable hardware acceleration of the display adapter on the computer Multi-Monitor Viewing Options Multi-to-Multi Monitor View The true multi-monitor experience. My response frustrated you because you were under the cosh, feeling pressure and the one people that could help you weren't helping you as you needed. : I was messed up by which Windowss pointer would I change for ( Guest or Host ). Thank you so much for having rescued my life. (since I got my Surface Pro 4). Id definitely like to hear of a permanent solution to this as its damn annoying. The GoToMyPC Pro Plan costs $41.50 (monthly-billed price) per computer per month and supports access for 2 to 50 computers. Resizing the mouse pointer to 6 seems to bring it back temporarily but its HUGE. If so, you may need to enable an HID emulator. can you use VNC? I realized I messed up when I went to rejoin the domain
Therefore, your recommendation of using ANY other product was 100% wrong because NO other product could test theSPECIFIC issue with Splashtop.Regarding the SPECIFIC example scenario of Exchange/Kerio, you were also wrong for the reasons noted above.For this specific set of circumstances, your reply was WRONG and always will be wrong. Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant. There are some additional options under the Settings menu. Step 2: Tap the power button to turn it back on. Grate Job man .because of this I face lot of problem in last 6 month but Today It solve.Thank You So much, Glad it helped, thanks for leaving your comment . Running remote support sessions from a web browser isnt supported. It's NOT a matter of opinion; it is FACT that it is irrelevant to the specific situation.--------------. What if 100 people all jumped in and said that their other product works, would that have helped figure out why SPLASHTOP did not work? After a second, your iPad will be screen mirrored onto your computer. I don't get why you fail to comprehend that simple fact.Regarding your "I also note the plethora of splash top users" comment, I looked for a Splashtop-specific forum and found Remote Support. Solution 1: Turn off the auto-hide taskbar option Right-click the taskbar, choose Properties, and deselect Auto-hide the taskbar. I'm excited to be here, and hope to be able to contribute. Why is my mouse cursor not aligned with the remote computer? Welcome to the Snap! When a computer freezes, the first sign is usually that the mouse has stopped responding on the monitor. I'm checking with support team. stay tuned thanks. The Session Code field and Connect button allow you to enter the 9 digit code from the users computer or device that you want to access. Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings). Solution 1. and was challenged. On the Client machine, launch Remote Desktop, and create a virtual desktop connection. On your iPad, click " Trust " when " Trust this computer " pops up. Connection Installation Remote Print Blank Screen Screen Display Sound Miscellaneous Diagnostic tool The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. Your inability to acknowledge that FACT (that you are human and you made a mistake) is absolutely BIZARRE. If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) Search apps & features in the start menu and open it. "), and they kept focusing on that point, which is what made me so angry. With Splashtop Business Access, you can remotely access your Windows and Mac computers from an unlimited number of Windows, Mac, iOS, Android, and Chromebook devices. Create a new remote connection to the Windows machine and start printing. First noticed this behavior after logging in with splashtop. Step 3. BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? It's irrelevant to your specific situation, but hey, hack it off and see if it fixes the problem!Gregg. AnyViewer, a powerful remote desktop connection software for Windows Server and Windows PCs, is a great choice. Any quicker keyboard shortcuts? I added a "LocalAdmin" -- but didn't set the type to admin. THANK YOU! Unfortunately, its not a total fix as the issue is happening again as I type in this text box, but at least in the Office apps I can see what Im doing. To continue this discussion, please ask a new question. However, all it did was detract from the point.----------------"a sounding board on a forum that, by anyone's logic would be less use than the support department of the software you had an issue with. I don't want to post that exact file because I don't know if they want it publicized.Gregg. As you try to remote in using Splashtop into the console session, the RDP will disconnect. Ensure the device has a stable internet connection and all proxy, network, and Splashtop software settings are properly configured; Ask the network administrator if the following addresses are accessible on your network: amazonaws.com (as Splashtop servers reside on Amazon Web Servers), Make sure the port 443 is open for all traffic, including non-ssl. I told them EXACTLY what I was doing and even included an image of the selection choices (see second image above) that shows the choice of active user, with the caveat that "I cannot select the user's session. So again, don't be like that when you've come to others for help when your actual only source of help isn't helping you because then other people may be reticent to help you in future in case you get your knickers in a twist again. They may also be prompted to download an add-on based on their phone manufacturer to add remote control of that type of phone or tablet. Click the "+" SOS icon or select SOS | Connect to Users Computer from themenu, You will see a Connect to Users Computer dialog where you will enter the 9-digit code that the user gives you (in the steps below). In the lower right corner of your screen are controls to open the toolbar and access the on-screen keyboard. Splashtop did sometimes have a slight lag when screen . Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue. The cursor only appears while in the ribbon. It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. Getting Started with Splashtop SOS (On-Demand Support) The Current Sessions list shows you currently running sessions under your account. Hi Team, You said it because you failed to properly read and comprehend the issue at hand and that the requested test steps had nothing to do with ANYTHING other than the specific software and specific situation outlined in my original post.---------Finally, the fact that Splashtop themselves, minus my support techs, knew about the problem PROVES ONCE AGAIN that my points have all been correct and that "Cant you just use VNC or something similar?" What are some of the best ones? Find out why 20 million people use Splashtop and try it out for yourself today! How to resolve Splashtop not working issues: A troubleshooting guide 2023 Follow the steps below to learn how to enable this remote access permission: Users must execute this locally (AKA physically on the computer/machine or via a 3rd party tool with pre-existing access permission). Below weve provided several ways to resolve Splashtop connection issues. While remote printing between two identical OS is simple, what happens if you need to print from a Windows to Mac or vice versa? Most often, users will receive a black screen upon opening the app. Our team reviewed the video. someone logs in with RDP remotely, the console session will get logged out, and
If the problem were to persist and you needed something to help you i said "can't you use VNC?" New features in Splashtop Personal App for Android; Suggestions for Best Performance; Why do I get a "satellite" icon on the computer name? Mouse Not Detected or Working in Windows - Computer Hope The instances when Splashtop extended display or remote printer is not working, or users have issues with dropped connections are abnormal and are mostly caused by network congestion or low bandwidth. My i.t dept had no idea how to fix this. Verify that only you and/or others with clearance have permission to remotely access your computers. (LogOut/ Alternately if you are already in Trackpad Mode try toggling this off and on again while moving your mouse. Cheers, Glad it worked for you and thanks for leaving the comment , Sadly this fix is temporary, after a while the cursor disappears again . You can edit the tracking speed, edit cursor size and color, and more. As I said before, "Using any of the others is IRRELEVANT to my issue with SPLASHTOP. How can I wake up my computers with the Streamer - Splashtop Inc. Close the file manager to return to remote desktop control. Splashtop recently released update versions. He only would be correct if I were trying to connect to the Console session, but that is NOT what I told them I wanted to do. Surely everybody knows the cursor disappears when typing but because of that feature, it is almost impossible to search the Internet for a mouse pointer that disappears when youre not typing. Is the mouse operation not working as expected with - Splashtop Inc. No, I did not, and the reason that I did not ask is because IT IS IRRELEVANT if others have the same problem. Thanks for bringing this to our attention. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. Splashtop wired xdisplay not working is a very common issue for Android OS users. With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. and should just immediately switch to the RDP terminal session. or I've also had a blue remote screen, but can see the mouse moving. Sorry JR Im still on my learners plates when it comes to Mac . I accessed the system directly (got between chair and keyboard) and observed that I could not click on any shortcut or folder. When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. This black screen will linger for a few seconds, and then the app crashes. Thanks for the comment made me laugh and glad it helped end your frustration. However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. Did you seriously think I was unaware that other remote support tools exist? 7 Ways to Fix Chrome Remote Desktop Stuck on Starting Can Splashtop be Used to Surveillance Remote Workers? Q&A Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow.