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Come eager to listen and learn from your team, your mentors, and your customers. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. As part of that process, were rolling out Mac as a choice for our employees. Average salaries for Fujitsu Technical Systems Specialist: [salary]. You may be communicating with other technicians, engineers or managers. A career as an Apple Technical Specialist can be both rewarding and challenging. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Apple participates in the E-Verify program in certain locations as required by law. Core training took place off-site and included 15 new employees like myself. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. You reassure customers when delivering product diagnoses and potential solutions. Necessary cookies are absolutely essential for the website to function properly. That's according to suppliers involved in Apple's iPhone supply chain. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Take proctored certification exams from your home or office. This provides the opportunity to progress as you grow and develop within a role. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. . Therefore, we are committed to treating all applicants fairly and equally. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. Users can demonstrate their competency with two new exams and earn certification from Apple. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . Assess employee needs and develop tech training related courses and/or programs. Technical Specialists may be required to travel to customer sites. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Lots of different people to learn from and meet. . Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Apple today launched updated professional training and certifications for IT support and management. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. Copyright Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. The cookie is used to store the user consent for the cookies in the category "Other. Stay up to date with what you want to know. Apple is a drug-free workplace. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. Analytical cookies are used to understand how visitors interact with the website. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Both full-time and part-time jobs are available. Come eager to listen and learn from your team, your mentors, and your customers. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. In the US alone, Apple has 265 retail stores across 44 states. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Copyright An Apple logo or digital badge is a seal of approval and a promise of excellence. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Sign up for notifications from Insider! You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. Copyright 2023 Apple Inc. All rights reserved. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Thanks to her teams help and extra tech training, she got to know our products inside out. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. Records the default button state of the corresponding category & the status of CCPA. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. Certifications are updated on a per product basis annually. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. This cookie is set by GDPR Cookie Consent plugin. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Just fill out the form or call us directly on 0203 507 1728. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. Apple is an equal opportunity employer that is committed to inclusion and diversity. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. You have excellent time management skills and can make decisions quickly. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. When a customer needs assistance, you quickly assess their situation. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. You have excellent time management skills and can make decisions quickly. The latest news and updates, direct from Apple. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. For more details and to apply, visit, Apple Professional Training courses are available now at. Core training took place off-site and included 15 new employees like. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. They will also learn about the software and hardware they will use on a daily basis. You maintain composure and customer focus while troubleshooting and solving issues. At other times, you refer customers to support team members who get them up and running again. Both full-time and part-time jobs are available. An Apple digital badge represents your achievement in professional training. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Learn more about your EEO rights as an applicant (Opens in a new window) . Related: 17 Apple Technical Specialist Interview Questions and Answers. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. Save someone's day. All our courses are practical, hands-on, and led by trusted Apple experts. You maintain composure and customer focus while troubleshooting and solving issues. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. All our courses are practical, hands-on, and led by trusted Apple experts. I will never forget them. The mob used the electronics in the store to play music and record their dance routine. Great offering by Apple! In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. 325 reviews from Apple employees about working as a Technical Specialist at Apple. US Bureau of Labor Statistics, Computer, and Information Systems Managers. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. You also have the option to opt-out of these cookies. When youre authorized or certified in your area of business or expertise, you also represent Apple. At Apple, were not all the same. There were crazy long lines, especially for the iPad 2, and the iPhone 5. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. When a customer needs assistance, you quickly assess their situation. This cookie is set by GDPR Cookie Consent plugin. Apple's most powerful Mac will finally shift to Apple silicon. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. When a customer needs assistance, you quickly assess their situation. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . The Training Specialist works collaboratively with leadership and human resources leader to dev Training . Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. They offered benefit options such as health care for all employees full- and/or part-time. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. This cookie is used by the map which helps visitors to identify and reach the facility. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. Along the way, youll be updating your technical know-how and educating team members about technical issues. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. Apple Professional Training courses are available now at training.apple.com. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. Melissa is learning about more than technology. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. Filter our Apple training by your desired technology. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. I agree to the. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. They must also have excellent customer service skills. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. This can be a very rewarding job, but it can also be stressful at times. The entire store team benefits from your commitment to providing the best care for customers. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. The exam costs aren't as crazy as CompTIA. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. The best part of working for Apple: It had to be launch days! 50 features and changes you might have missed in macOS Ventura. At Apple, the learning never ends, and team members continually support each other. Discover even more benefits of doing what you love. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . Finding the right course should be simple and intuitive. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. Europe's No.1 Apple Training Specialist. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Add to Favourites IN-Technical Specialist. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. I agree to the Privacy Policy & Terms and Conditions. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Your day in the Apple Store is filled with a range of focused support and service tasks. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Bing Ads sets this cookie to engage with a user that has previously visited the website. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Roles based in Quebec require French language proficiency. And thats our greatest strength. This interview would be the first of six. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. Introduce yourself, and well get in touch if theres a role that seems like a good match. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . Apples most important resource, our soul, is our people. Navigate to our course pages through the links below. Surname must be different to the First Name. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. We're committed to being your source for expert career guidance. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. The cookie is used to store the user consent for the cookies in the category "Performance". We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. Come eager to listen and learn from your team, your mentors and your customers. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. And be amazed by what it does for yours. Copyright 2023 Apple Inc. All rights reserved. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management.