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Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Search. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. We may need to return to complete the full repair. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. Here at the council we have a thought process to ensure we get the best possible deal for both the organisation and our residents. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. More. Dont worry we wont send you spam or share your email address with anyone. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. Our approach. Crawley Homes has implemented a new housing IT system. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough Hotjar sets this cookie to detect the first pageview session of a user. This cookie is used to store the language preference of the user. Our letting standard sets out the standard of repair and appearance you can expect when you move in. Request a repair to council property. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. The council should repair any damage caused by maintenance or building work. Wates Living Space has launched a new service to help social landlords to prepare their housing stock to meet zero carbon obligations. Where the loan offered is not enough to cover the full cost of the work, you would need to fund the rest. *Working hours: * 37 per week. null. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. This is often referred to as filing a compensation claim for despair against a housing association landlord. Completion of the Stage 2 review concludes our complaints process. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. crawley borough council housing. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. If wallpaper is affected, its best to remove it and treat the wall. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. This website uses cookies to improve your experience while you navigate through the website. Report a repair online Call us on 0333 050 8887 to start the process or fill in the form. If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Somers Orchard - former Horatia and Leamington Houses site. Living in a state of disrepair can have very serious effects on your health and wellbeing. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. Wates Living Space has revealed the extent of its positive contributions to Birmingham as the business extends its contract to deliver housing repairs and maintenance across the city on behalf of Birmingham City Council. Fire safety All properties should have fire alarms fitted and serviced regularly. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. The LGSCO investigates complaints about councils, including housing allocations and planning issues: Local Government and Social Care Ombudsman Find housing . The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. We are committed to dealing with all complaints equitably, comprehensively, and in good time. Crawley Borough Council has considered your request and decided not to provide you with this information. Failure to do so could give you grounds to make council house disrepair claims against them. Apply to Council Housing jobs now hiring in Crawley on Indeed.com, the worlds largest job site. If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. Posted in . Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. We will give you at least 24 hours notice, except in an emergency. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Apply to Coordinator jobs now hiring in Crawley on Indeed.com, the worlds largest job site. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Crawley Borough Council disrepair compensation claims If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. We also use third-party cookies that help us analyze and understand how you use this website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. Our team works to improve housing conditions for tenants renting privately in the borough. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. If you are a council tenant, we can take care of some of the repairs to your home. If necessary, they will arrange to remove or seal it (through our repairs team). Find out how we minimise the impact of doing works in your home. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. As per your tenancy agreement, you must allow us into the property to service appliances. Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email housingrepairs@enfield.gov.uk. Housing Options Team Leader at Crawley Borough Council View profile View profile badges . The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Section 1. Apply to Six Town Housing jobs now hiring on Indeed.com, the worlds largest job site. Yes, the council is responsible for most repairs to your home, this includes things like small leaks as well as emergency repairs. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. The latest contract, valued at 1.4m annually, will see Wates Living Space bring approximately 70 void properties back into use per month. Our staff will not carry out works where children are unaccompanied. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. Content and site Copyright Crawley Borough Council 2020. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Outside of office hours the number above is for. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. Repair loan can be awarded up to 5,000 to meet the cost of repair works. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. If it is an emergency and you do not let us in, we may force entry. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Introductory tenants are usually limited to minor improvements like redecorating inside. Contact us if you cannot make an appointment on 020 8379 1000, or email housingrepairs@enfield.gov.uk. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. You can report all repairs, including gas and water, using our online form or on 01293 438111. Thank you for your patience. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. The money owed will be recovered whenever the property is sold in the future. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. All rights reserved. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. Map. Advice and information on housing options for people with a housing problem who feel that they need help to resolve it regardless of tenure. A principal council, a non-metropolitan district council, a local council in south east England, a lower tier local authority, a council with district-level functions and a council with district-level functions in England. Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? Care advice Finance advice HousingCare library EAC news Glossary FAQs. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. Content and site Copyright Crawley Borough Council 2020. A fee will be included to meet the cost of registering the charge against the property. These may subsequently be treated as a complaint if we dont deal with the original request. The number of organisations that expressed interest in the tender. Housing Disrepair Necessary cookies are absolutely essential for the website to function properly. LinkedIn sets the lidc cookie to facilitate data center selection. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Request a FREE property inspection to find out how much your claim is worth. Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. To make sure your home is a good working order, we plan buildingmaintenance. Confirm Password *. 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. This site is powered by Granicus. If the repair is an emergency, you should call us immediately on 01709 336009. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Contact your council if youre not sure. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. Crawley Borough Council. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Help from your council if youre homeless or at risk of homelessness, Housing Benefit information from your council, Council and housing association evictions, Swap your council or housing association home, Garden maintenance for elderly or disabled council tenants, arranging and paying for any damage you or your visitors have caused in your home to be put right, the structure of your property is kept in good condition this includes the walls, ceiling, roof and windows, gas and electricity appliances work safely, shared parts of a building or housing estate are kept in good condition. The London Borough of Camden Council. More details are in our Complaints policy. 1986 Crawley Borough Council election. We will attend within 4 hours to make the situation safe. Necessary cookies are absolutely essential for the website to function properly. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. February 27, 2023 alexandra bonefas scott No Comments . A request for a service (e.g. These cookies will be stored in your browser only with your consent. However, despite our best intentions and hard work, things can sometimes go wrong. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November. Sheltered housing and extra care. crawley borough council housing. We also use third-party cookies that help us analyze and understand how you use this website. If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. The repairs below, which are usually a tenant's responsibility, will be carried out by us if we are sure that the repair or renewal is reasonably required, and one of the following apply: The above repairs will not be carried out if the defect is due to the tenant's neglect or negligence. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Home Housing Housing Search our site Search. Your own home. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Wates Living Space Maintenance has expanded its presence in North Wales following its appointment to deliver contracts for two housing associations in the region. Next . Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. Unfortunately, we cannot fix damage caused by you, your family or visitors to your home. You will need to register for an online housing account first before you let us know what needs doing.. For an emergency please see the contact details on our emergency repair page and do not use the online account.. Thank you for your patience. Harbour Exchange Square If this has not been done, email chcompliance@enfield.gov.uk. Fire safety information for your council house or flat. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Crawley Borough Council. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. Requesting online means you can: make your request at any time of day or night. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). Write by: . 2 6 May 2021. Our approach. This decision was taken with regard to the following section of the Freedom of Information Act 2000. Content and site Copyright Crawley Borough Council 2020. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. You also have the option to opt-out of these cookies. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. Council news, community updates, local events and more. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. Last . A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Information about ourAnnual Gas Safety check and how to maintain your central heating. We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 *Contract type: * See about the role. Apply for HMO licence. Under the Freedom of Information Act, please can you supply the following information: 1. Housing General Fund 3134 2,401 8,353 4,337 0 Planning & Economic Development 5176 1,475 13,220 . Search forforms on myCrawley to request services or report a problem. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition.