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It was a fantastic location for us. Play it safe and take your own photos with I would have. Tripadvisor performs checks on reviews. Service at every restaurant was never short of perfection. We will be delighted to assist you!Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. For further support information contact our photograph department at foto@xcaret.com. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Sorry, we only accept FM2 or FM3 for the case of foreigners living in Quintana Roo. The recent inclusion is Veleo by Xcaret Xailing, a catamaran tour that will take you to discover the beauty of the Mexican Caribbean on the high seas. The company is constantly expanding but they currently operate 8 adventure parks, 4 tour experiences, and 3 all-inclusive luxury hotels. Does admission to Xplor Fuego include transportation? If you visited our Xcaret Hotels: fotohoteles@xcaret.com Xenotes is the only tour in the Riviera Maya that takes you to visit the four types of cenotes that exist in nature: semi-open, open, ancient, and cavern. Our hotel prides itself on providing five-star service, yet in some cases, mistakes can occur.We have shared your feedback with all the involved departments so we can continue to improve our services, as it is distressing to see loyal guests depart with a poor perception from their experience. Re: Xcaret: photo pass worth it? No, in Xplor the use of snorkel equipment is not necessary, thats why we dont offer it. This option is valid only in Mexico. The rooms were clean and nice, the all inclusive means all inclusive so I spent very little money, tip was mainly what I spent. Simply click on foto@xcaret.com and choose one of the options to search your photos. To valid the service, it is mandatory to print the coupon provided at the end of the purchase and show it at your arrival at the park at the photography area or at the moment of boarding the tours transportation. Very Good 4.0 /5 Review Score More Details. Schedule: Monday to Sunday from 8:30 a.m. to 10:00 p.m. Children: 25% discount from 5 to 11 years old on the adult price. Adal at the casa Viento bar was not only a fantastic bar tender, (his drinks were the best I had all week,) but he was a delight to speak with. (01152) 55 4163 7327 50 Park Plaza at Arlington Street, Boston, MA, 02116. Other services (WiFi, ATM and gift shops). Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. I had been in touch with Claudia, a guest services manager, prior to arrival and brought up my concerns afterwards, but I only got a response of "I recall offering a resort orientation the day of your arrival which was respectfully declined since you wanted to share time with your friends." I will not repeat everything that has already been said. With 25 restaurants and 10 chefs, Hoteles Xcaret go beyond with an incomparable offer for Cancun and the Riviera Maya destinations. Yes the resort is beautiful and access to the parks is great. Did you know you can find the best available rates by booking in advance? Xcaret: DO NOT MISS THIS PARK!! Once we receive your request we will proceed to complete your refund which will appear on your credit card statement within the following 15 to 20 working days.

• Species conservation and freeing program
• Species reproduction program
• School project and environmental education program
• Efficient use of resources and responsible management of residues. I also requested a king size bed (I was proposing on this trip!) A homage to the best artists from Mexico in an adults-only All-Fun Inclusive experience, that welcomes youngsters older than 16 years old. (01152) 55 4163 7327 Nestled in a natural rock and among rivers. Each park has its own price for the photos pass. Cabins, apartments, houseboats! In the natural wonder of the Riviera Maya you will enjoy swimming, snorkeling and interacting with the marine life of an inlet, as well as unlimited food and drinks. Carretera Chetumal-Puerto Jurez, Km. We use own and third-party cookies to improve your experience on our website. The review was in regards to not being able to access my photo package, but after a week of phone calls and emails my family was finally able to access our photos. "Its a great place to stay . Free self parking is free for guests, and you can enjoy a meal in one of the 15 restaurants. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Hotel Xcaret Arte is a homage to the best Mexican artist. Thank you for contacting the Photo Department at Experience Xcaret. It is important to confirm your transportation service at least 48 hours in advance. The amphibious vehicles are limited to two adults and two children. Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? 2.- A list of the albums that are included in your package will be displayed. Please see our partners for more details. If I dont have one, will I be allowed to drive amphibious vehicles? Dear tjgonzalez17,We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have!It is a real pleasure to hear that your recent stay at Hotel Xcaret Mexico was truly memorable! Round-trip transportation to the Embarcadero Isla Mujeres by Xcaret in the Cancun Hotel Zone is included. What happens if there is an error and I have a duplicated charge? He was knowledgeable about the resort, the general area, and was very happy to make conversation. By continuing to browse the site, you agree to the use of cookies. Can somebody on a wheelchair access the Park? It does not include photographs of dolphins activities, Photo Drone, Photo Xunset, or archaeological sites. Traveling on business? Yes we offer special discount for persons with disabilities, is only valid at the Park's ticket booths. A 900 suites hotel, with Five Diamond Certification given by the American Automobile Association (AAA). 900 suites inspired by Mexican art, exquisitely designed in a contemporary Mexican style featuring craftwork created by home-grown talent. Find the best rates by booking your stay in advance at Hotel Xcaret Mxico, which includes unlimited access to all Grupo Xcaret parks, plus other benefits in our All-Fun Inclusive concept. Children from 5 to 11 pay half the price. The discounts are applied automatically by our system according to the date of visit. de C.V. | By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. Saturdat to Sunday from 9:00 to 15:00 Hours. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. This hotel features a restaurant, a gym, and a bar/lounge. If you visited our Xcaret Hotels: fotohoteles@xcaret.com How can I find out if there is a pick-up service at the hotel where I'm staying? The entry of food and beverages to the Park is not allowed, and it is not necessary as the admission to Xplor includes them.
  
  In Hoteles Xcaret, we create a delightful experience for each and every one of your senses in each restaurant. Youll bring back home a terrific souvenir of your visit. de C.V. Xplor park is the most amazing park that will take you to enjoy adventures across the maya jungle on amphibious vehicles, swim and float in underground rivers and flying the sky on zip-lines. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. All our current promotions are here, click now. Is there any type of refund and/or cancellation. In case of foreigners living in Quintana Roo, FM2 and FM3. Theres not an exclusive activity for young children, but they can do them all if they observe each one of the requirements, and must be accompanied by an adult all the time. If you purchased online you have access to the special ticket booth. Does Xplor offer activities for children older than five years old? There wasnt a single person with whom I interacted who didnt make me feel welcome or special.Shout out to the kayakers who landscape in the lagoon and the rock climbers who take care of the fauna on the buildings. We are experts in creating unconventional experiences making your event extraordinary. *Original Review Below*!!!!!! Operating hours: Monday to Friday from 09:00 to 19:00 Hours. But we purchased the photo package 2 parks & the hotel. During our stay we took advantage of all of the parks included, and enjoyed the Xichen Deluxe tour, as well as the Coba/ Xel Ha combined tour. We had zero issues with arrival. At what speed does the zip-line travel and how long does a single journey last? Operating hours: Monday to Friday from 9:00 to 19:00 Hours. At what time can I call customer service? If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. Terms of use: For prices provided on this page, you need to purchase before visiting the park(s) or tour(s). If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. - Packages and Xperience Passports cannot be cancelled and will not be refunded - Cancellations will be reimbursed based on the payment method. To guarantee your safety and to ensure that harnesses are comfortable and fit each of our visitors correctly, a minimum weight of 88 lbs (40 kg) is required, and a maximum weight of 300 lbs (136 kg). In Hotel Xcaret Mexico we do not say goodbye, we say see you soon! There are a lot of things to do in the parks got adults and kids. Changes are not permitted on the day of your visit. If the person making the payment is not the same person who will visit the park, it will be necessary to present the following documents at the ticket booths: No, the park does not have a daycare. ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. You can post now and register later. Discover a fantastic world with the more than 50 fantastic scenarios of Xenses, in its two circuits of activities that will take you to live a more fun reality. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. Hotel Xcaret Arte is a hotel experience in front of the Caribbean Sea, that makes hospitality a sensitive proof of the artistic wealth and sustainability in Mexico. I was never sure he knew I was up on the balcony and that is what made his approach to his job so remarkable. Each photo downloaded is a JPG file, and the videos are MP4. Pasted as rich text. Xcaret Welcome to the best of our country at Mexico's Majestic Paradise with more than 50 natural and cultural attractions for the whole family. I already purchased my admission to the Park, but I want to buy other services. Help us preserve and care for our ecosystem! Doubletree by Hilton Nashua : 2 Somerset Pkwy. Is there any type of refund and/or cancellation? What types of files are the photos that are downloaded? A floating Mexican party awaits you at Xoximilco. Access to the special ticket booth if you purchase online. The product is available to purchase at least 24 hours before you visit the park or tour. There is a horrible lack of signage throughout the resort, and we were not offered a tour of the grounds, although I saw other people getting one. 800 006 FOTO (3686) Yes, we offer a special price for Quintana Roo residents, valid only at the park's ticket booths or calling to our Customer Service. If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? Our All-Fun Inclusive concept is strengthened with new benefits to continue surprising you on your next stay. My suite overlooked the casa Viento infinity pool farthest from the lobby. Canadian Dollar (CAD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. From $75. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. This time, we certainly have failed in delivering this promise to you, and on behalf of all my team, I offer a sincere apology for the inconvenience we have caused you.Thank you for taking the time to write your detailed review. de C.V. We use own and third-party cookies to improve your experience on our website. The hotel itself is wonderful, pools everywhere, great food at the restaurants, the beds were icredibly comfortable. We can provide it to you if you have your purchase receipt. Months without interest, only with major participating bank cards issued in Mexico. For more information about the Experience Photo Pass, contact hxmfoto@experienciasxcaret.com.mx You must present official ID (IFE) with address in Quintana Roo. You can also make payments via deposit or transfer at the bank branch of your choice, make payments at convenience stores of the most recognized chains by choosing "Checking" as a method of purchase or trust in the security that Paypal offers. FAQs; Customer Service. Responsive staff. Speed doesnt go higher than 19 mph. Outside Mexico. And the hotel provides the transportation there and back.We highly recommend anyone to go and experience this wonderful place. Also, they can take all the photographs they want and download those same pictures afterward, at a convenient price. Rafts through a river circuit paddling with special hand paddles. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. We dont recommend the use of flip-flops or Crocs. This time my visit included my 12 year old daughter and another couple who joined us for the week to celebrate her birthday. and that option in not available via online purchase. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Hotel Xcaret Arte is an Adults Only hotel that pays homage to Mexico's best artists, where you can experience art from its beginnings, through workshops, exhibitions, happenings and special events. Children under 4 years free. What is the distance between one activity spot and the other? You must have at hand your bracelets, the number of your helmet, and the date of your visit. They let us use our park pass before our room was ready, which was awesome, so we went to one of the parks for a few hours (which were all so great). Face the only whitewater rapids in Cancun, cross a circuit of ropes hanging in the air, drive a Monster Truck, board a jet boat, ride a kayak and fly in a zip-line. Check the schedules and open hours of our attractions and shows. Enjoy delicious breakfasts and meals in El Troglodita restaurant, open from 11:00 a.m. to 5:00 p.m. Check in was swift and easy at 3 pm, as promised.Our room was beautiful and located in Casa Viento- with a river view. Transportation airport-hotel-airport . Their eco-integrating design and premium amenities make them unique. Those guys were amazing. Display as a link instead, What is your Cancellation/ Refund policy? The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. The chart reflects the cheapest Middleton hotel for each day and each star rating category. $148. (01152) 55 4163 7327 We spent two afternoons in the lagoon, and even swam through several caves to find the resident flock of flamingoes. Euro (EUR): Visa, Mastercard, American Express, Diners, Discover, JCB, Carte Bancaire, Paypal, Sofort and iDeal. Is the discount for Quintana Roo residents valid throughout the year? I want to purchase my dolphin experience photographs. I live and work in Quintana Roo and I dont have IFE. How long is the photo/video download code available? 450 Summer Street, Boston, MA, 02210. DoubleTree Suites by Hilton Hotel Boston - Cambridge : 400 Soldiers Field Rd. Round-trip transportation to Cancun plus ferry to Isla Mujeres are included. This hotel features a rooftop terrace and a bar/lounge. What is the minimum/maximum weight allowed on zip-lines? (01152) 55 4163 7327 Food and drinks were included on both tours, and the restaurant in Valladolid on the Xichen tour was a favorite meal for my whole group. The price is a bit pricey but worth it for what you get. How do I find and download the photos from the website? We've spent a lot of time in the area, including several weeks in Cancun, and months at a time as a family in Playa del Carmen. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Where I can store my personal belongings? I went to the park and couldnt buy them. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. The first check-in they were extremely accommodating--we got popsicles and cold towels as we walked in and the view was absolutely amazing. Please do not hesitate to let us know through this media when you decide to return to this paradise. Above and beyond customer service! 800 yards of a cavernous adventure through flooded caverns, jungle paths and aquatic slides. If it's raining on the day of your visit and you decide to make a change of date, your voucher is valid for one year guarantee against bad weather valid only 24 hours in advance.