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I have been using Plantronics bt headsets for nearly 7 years now and this is just the second one. . @hamburger42862. I scoured the web and found similar past issues with Microsoft Skype interferring with headset (Note: Its an outdated solution; not able to work on Windows 10) Im confident its the headset or software because if I switch to computer mic/speakers then it works and stays muted. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Your phone, tablet, or computer may not support call control functionality. Other than the voice over "mute on" "mute off" notification sounds in Teams, when muted, there is a persistent 5 second dial tone at the background interferring throughout the call. Purchase a cheaper headset like Jabra or the like and you won't be disappointed. Hello. All of a sudden it wont let me stay muted in Teams. next, select the levels tab and click that mute button and voila problem solved ezpz. got a brand new Voyager 5200 and during Zoom calls, i was unable to activate the mute function (via the physical button on voyager 5200) like you said. Any other suggestion? This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. Turns out the mic grooves were dirty, damping my voice enough that it thought my speech was background noise. I considered it broken and bought a new one. I went through 6 headsets and they just die at some point. My PLT V5200 headset often: 1. I just applied it. 6. Although, not sure how warranty would be valid or not outside US, for me it's very important. i have to press the mute button up to 30 times before it will mute then seems to work fine after that. @heartbeat927, I have the same problem. Open the Hub, go to Settings, General. It should not be headset issue but more of Microsoft Teams issue as headset didnt have any problems for years until after a Windows or MS Teams auto update a few days ago. Click the Settings button in the upper right corner of the screen, and then click General. 4. Nov 30, 2018 by So several of us in our office have the UC 5200 and on occasion for no reason we can figure out it will stop ringing in our ear, doesnt beep or offer voice answer, and even though its paired to our cisco phones when you press the answer button on the headset it dismisses the call instead of answer. The following article provides information about the Dell WH3022 Pro Stereo Headset. In my case, microphone recorded static, something like crackling noise. ESC followed by F8 or F10 toggles the Mute function. To unmute the device, click Unmute. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds. lol Good luck on getting some kind of help, if you do find out anything, I would appreciate your posting that here ;D, check the sensors on HUB level and disable :), tromesa604 But if you facing it too frequently then this needs to be investigated and suggest you to log a ticket for this. more likely Teams changed something in how they recognize the button press. Dec 6, 2020 by Plantronics 5200 UC ( 2 units) @ravihossur. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. Experience great audio clarity with this Teams certified wired headset that provides convenient call controls at your fingertips. 8-6. So I cleaned it thoroughly with a cotton pad damp with isopropyl, including in the grooves along the boom where the mic sits. Hw button mute functionality is one of the most important things I want for a business headset (along with mic quality and rock solid BT connection) and breaking it is infuriating. Your device should work just fine. hello, the problem occurs when the headphones are connected with the USB receiver to the laptop/pc. Hope Microsoft team can roll back/disable the mandatory voice over for headsets in Mircosoft Teams! With previous versions of WebEx, you could have a system wide mute application (aka Push to Talk app like Shush, MicDrop, MicMute, etc. Jun 14, 2020 by @mightymikeamps. Then randomly they will go back to working. For the current session, you need to Stop it. User experience lays down on the ground here! Doing it here won't move things I think. Since we are using Plantronics headsets we already contacted . But I want to use my aftershokz as it's perfect for being able to talk to people locally and be in a teams meeting at the same time since they don't cover the ears! Thank you very much! The other alternative they suggested to me was to join the Teams meeting through a browser. Push voice/mute button found on underside of mic boom. Since it was several years old, I purchased new one, same problem, had it replaced & same. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have the exact same problem starting from a couple of days. Modify your mute settings in Plantronics Hub for Windows/Mac. A lot of people can't stand this message. Dont use Isopropyl Alcohol because it contains water. Was told I was past my 1 year warranty. it is also so annoying that you need a software to do this. I bought the new Plantronics Backbeat Pro 2 which can connect to two devices at once and it will switch between the inputs depending on which source is playing music. Do you have also the audio message "Volume minimum" when decreasing to 0 the volume with the headset? Poly will not acknowledged the issue is probably firmware related barring any better explaination. To mute a call you need to briefly press the mute. Wearing the Voyager 5200, tap the call button to test sensors. Mine has same problem too. iPhone Settings > Bluetooth > On*. The other headphones I have connected do not work now. You must change this setting to your headphones for them to start working again. The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. You can set up a conference call with 4 additional headsets. The hub will detect both the headset and any bluetooth adapter (e.g. after two days of cursing and trying a whole bunch of stuff, I realised that I can get the mute button on the 5200 to work with teams, IF I press the call answer/end button one time in the call. The technical storage or access that is used exclusively for anonymous statistical purposes. Nov 3, 2022, 5:42 PM. The HUB release notes confirms that there can be mute sync issues sometimes. Had my service manager try his phone & same problem (but no problem with his non updated headset). It shouldn't be that hard. never hear a ring or beep when phone rings and voice answer doesnt work. My phone does not find the headset during a call or while listening to music. The turn off the headset for about 5 - 10 secs and turn back on. He is a regular speaker at events around the world. Then soaked for a couple more minutes. You could try pressing the physical mute button on the headset and see if that works? Some softphones require the installation of Plantronics Hub for Windows, and Mac to enable the headset call control functionality. I have not had a chance to try this myself. You saved me a new unit or limiting to audio listening only. You can mute and unmute your headset using Plantronics Hub. This is an inconvenience. It works!! If you were encountering an issue and it is now resolved, please change the post flair to Solved! The issues with the Voyager Edge is one where the problem is when the microphone is used in call it malfuntions but if you use the voice command it will work just fine you can do the same with the voice assistant if you make a call from the voice assistant the person your calling should be able to hear though it might not be as clear but more then enough for you to be heard by person you are calling. Not on mute, software up to date. Probably it also affects another setting, but I have no negative impact. It did not happen in my previous Teams experience (another company) and not happening to all my (new) colleagues so some help will be very welcomed as it is a bit annoying to be honest. The headset will continue to give a triple beep every 15 seconds. Once successfully paired, you hear "pairing successful" and the headset LEDs stop flashing. However, when mute / unmute request comes from a headset device, then it is worth to send back a confirmation so the headset notifies listener. Not sure what I'll do. Check Price at Amazon. 10% OFF. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page. 1. Press question mark to learn the rest of the keyboard shortcuts. It happened after the latest firmware upgrade. When I unmute and try to talk, others hear me poorly they say I sound garbled and unintelligible. Hey, I'm David Merritt. So if you guys have different headsets you can use, try them, as other headsets that don't have verbal queues when your muted will work just fine. I use Plantronics Hub windows software, which allows you to update the firmware, set some advanced functionality and even do device reporting into their Manager Pro product (which we can pull into Modality Diagnostics). Mute rarely works for me. I did the test above (covering the noise cancellation sensor) and my problem went away. Did you solved your problem, Thomas? It's better to stay away from that headset. @jeanfranco81871. I click mute and then it immediately unmutes. Plantronics Mute On Mute Off Problem. These same sensors auto-mute the microphone when you take the headset off, as well as when the microphone boom is placed . The turn off the headset for about 5 - 10 secs and turn back on. I didnt see any response to your challenges, so Ill see if I can help. I am just a simple volunteer in the community like everybody else. To turn off the microsoft teams voice guidance of "muted" and "unmuted", follow the below one step. 08-20-2020 10:36 AM. Can we please get these settings back? This is just a temporary solution the real issue is that there is a bug in the hardware and as yet to be resolved by any other means than to send defective unit back to plantronics and have them replace the unit and tell them about the issues with unit you encountered. I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one! So, time has passed, but the audio feedback that mute is on or off is really annoying. THANK YOU VERY MUCH! I have quit, and rebooted, and it still happens. This is common with your model and the Plantronics Legend. 1. Motor Vehicle) people can hear me. This disables the integration between headset and WebEx Mute functions; and then they start acting independently. 2. unless it doesnt like iphones. (plantronics legend headset) . We are tracking an auto mute issue but it is within SFB Mac app itself. . One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. I have discovered that pressing 2 seconds Volume+ and Volume-, in my earphone, then notifies me by voice "Mute On", but stills on teams muted. You could be missing a driver. Many thanks, this worked for me. Whats the advice ?? Our goal is to deliver such a great customer experience that you would only buy your office headsets from us and continuously recommend others. Manually turning off the sensors: I'm now very hesitant of buying another Plantronics headset. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. All comments are moderated before being published. You can mute the Savi Office in three different ways, which are described below. After a firmware update, try your Plantronics Bluetooth headset again and see if the issue is fixed. While the call is active, mute the call from the device or Lync. Poly Studio Room Kits for Microsoft Teams Rooms. Also, on step #3, your headset must be plugged in for you to see the "Planstronics Savi 8200 Office Series" item. 8-7. This does not work on Voyager Focuc UC. It would simply do nothing. What's in the Dell WH3022 Pro Stereo Headset box? 06-12-2020 06:50 AM. We can ask MS Teams to remove what? I will be sending in my own Voyager Edge SE with microphone malfuntion in call and the OTG (On The Go) you need an OTG conector/adaptor to test this feature is malfunctioning so cant be updated. I started using it again about 10 months ago, now its failing again. 495 For windows versions 20H2 - OS Build 19044.1415 and later: . Prior to this, like the original poster said, there were settings in the Plantronics Hub software to allowed us to turn off the voice notification of "Mute On" and "Mute Off" voice. Teams is telling the headset to speak. Thanks for this though. Privacy Policy. When I get outside and start walking the people almost immediately complain that they can no longer hear me and that my voice has become inaudible. Check if your headset is selected as the default audio device on your phone or computer. . This behavior is really annoying, if you have a friend at Plantronics/Polycom I suggest you to ask him to have configurable options in their software, or at least have a hint how the user can switch it off. You can reference each section to learn more about the features of the Dell WH3022 Pro Stereo. I could hear callers, but they couldn't hear me after the first couple of words. The headset icon turns red to indicate the device is muted. Still doesn't work. My 5200 blue light continually flashes 3 times while connected to my computer is there a significance to that? Choose Voyager Edge, and then click Get Started. Noise cancellation was somehow registering my voice as background noise and fading it out after a few seconds. interestingly the same does not work with the legend. Super Saver! Avail 10% OFF Coupon Code. Alternatively, Im running into a problem where the headset stopped letting me know that it was muted or unmuted when I pressed the button. the logitech logo on a silver button). Press the mute/unmute button to unmute the device; press OK. 1. 1. We are not aware of any such issue so can you share any screenshots so that I can see what is happening? The following drivers need to appear in your Device Manager: Human Interface Devices: HID Compliant Consumer Control Device USB Human Interface Device Sound Video and Game Controllers: Note: You cannot mute the headset when the link is off, and you cannot begin a call in the mute condition. All versions of Hub for Windows, with all versions of Lync, All Plantronics devices supported by Hub (refer to Hub for Windows Install Notes). Im having the exact same probem. One thing that annoyed me was mute and unmute both pings a toast and makes a windows sound to notify you. Though about 30 seconds into they call they'll will die down. I've got the same problem, for the second time now, bought my first Voyager edge on Aug 2015, last year around May it was replaced for new one, however sound quality was a bit worse thany first one, although acceptable. You can disable your headset smart sensors through the Plantronics Hub software under the Settings. 05:53 AM This is built in to the firmware on the headset itself. May 20, 2022 by Ivan Grishagin. Could be many times a day or may go a week without. It has a known defect in the microphone and once yours is out of warranty, they won't replace it. Honestly for a headset this expensive, these types of issues are completely unacceptable. No products found. Not possible at all to decrease the volume of this sound or disable it ! On my HP ProBook 450 G4 i have the same Problem. While the call is active, mute the call from the device or Lync. After a few years of use it has now become a piece of junk unless your just using it for music etc, flaviosan Mute on/off problem with Plantronics BT300M I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). Your device should work just fine. In addition, please try to change another device to see if this issue can be reproduced. Disconnect the headset, andthen reconnect it to see if this reactivates the mute switch. I have two Voyager Legends and both are bad. I am not sure about it because I did several test in our Teams client by changing different device. You can mute and unmute your headset using Plantronics HUB. Are there no Plantronix reps here to defend their reputation? Made a call to a couple people, and they all noticed a huge improvement. I had mine set up so that it only "beeped" when I went on mute/unmute. 2023 Plantronics, Inc. All rights reserved. Anyone else seeing this issue? Android Settings > Bluetooth: On > Scan for devices*. Step #3 requires local admin to launch Device Manager, so some users may not be able to access this. Find many great new & used options and get the best deals for Plantronics 206808-01 RIG 400HS - Gaming Headset for PS4 at the best online prices at eBay! If you found a solution, please let me know! ), which allowed you to keep the WebEx app unmuted, while using a . Hm, I haven't experienced that through the computer, only via telephone. I am using following products If the issue persists, one last troubleshooting step you can try is connecting your Plantronics headset to your computer, and trying to update the firmware, like in steps 5-8 above. New here? No, it's laptop mic/speaker, 2. SHOW DEAL. SHOW DEAL. it can be disabled from "services" app by changing startup type to Disabled, but that takes effect after restart. This is from pressing the physical mute button on the phone. A tone means the sensors need to be reset. The headset icon turns green to indicate the device is unmuted. I have asked MS to make an option to turn off the feature that was added in the update. I use Aftershock Openmove as earphone for Teams, and I have this behaviour since a few days. I have tested with a different headset device and you were right with the new (old) ones I have no additional sounds/messages. Plantronics replaced it, and new one got same issue within a week. (There are ways to make it visible without it connected but that is outside the purview of this post.) But now it's super distracting hearing the beeping and the mute on mute off voice everytime I need to participate in a meeting. Not sure I agree here! Yes, I did so but I treat it as workaround. 2) The sound duration is very long and the ongoing conference cannot . Poly Studio Room Kits for Microsoft Teams Rooms. I much rather roll back to the previous update then deal with this, My only solution is for me to use a different headset that doesn't have it's own built in mute function. Also a headset button to mute / unmute a mic started working during Teams meetings. Kindest regards, You could check Teams version from here. The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. Thomas Poling. The microphone only malfunctions and mutes me while on a phone call to talk to someone or otherwise, it works perfect. Go to Windows start menu button > type in Device Manager > Audio inputs and output. With mute still on, end the call (either from the device or Lync). The headset control buttons do not work when I use softphone. Probably just had some gunk in the mic grooves that was damping my voice enough for the headset to think it was background noise. The headset is great but the earpiece is a desaster. Another troubleshooting step you can do is try pairing a different headset to your phone, if that pairs fine its a headset issue, if not it could be a phone issue. Ive been using the Savi 8220 headset for over a year now with little issue. I have the same issue as Ben, all was working fine until the last phone (note 10) update a few days ago. The headset icon turns green to indicate the device is unmuted. I have contacted other colleagues and they are facing the same issue! Maybe this is a known issue they are covering up? That is until the mute button is clicked. /edit: The issue is in a computer app with computer audio. There isn't any config entry in the settings menu anymore. Go through this link and use this Plantronics Mute On Mute Off Notification to claim 10% off. I don't think Teams is sending an audio to the headset. Tape worked for me with the plantronics 3225 wired headset, in Zoom people kept telling me that my volume sounded really low. EKSA E1000 USB Gaming Headset for PC PS4 PS5 Computer - Headphones with Microphone/Mic Noise. heartbeat927 Losttexan, Olawale Yussuff I can hear callers but they cant hear me. I have to mute/unmute quite often during a conference, but the duration and volume of the message makes it painful. no mute/unmute beep but using Webex Audio it does. This headset actually has a mute button on the boom, and it says in your ear "mute on" or "mute off." No calisthenics, and it doesn't incessantly beep to remind you. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Any help would be appreciated and help me fix them when they go wonkers. To unmute the device, click Unmute. Make sure there are no conflicts on the HID Compliant Consumer Control Device or the USB Human Interface Device. 2. For other helpful guides visit thePlantronics Voyager 5200 resource center, 1. Issue: Unable to mute the microphone of a Savi 7300/8200 headset on Microsoft Teams (issue present with Plantronics Hub 3.23 and 3.24) Resolution/Workaround: Either of the following: Close the Plantronics hub Uninstall the Plantronics Hub To take an incoming call, or to disconnect your call, you tap the Call, To redial a number, simply double-tap the Call, To put a call on hold, simply press and hold the Call, To adjust the listening volume, thenyou need to press up or down on the volume. https://www.dropbox.com/sh/l21ia7edr7cmx VLad Koretsky Any ideas? The Voyager Focus UC is a comfortable, versatile Bluetooth headset from Poly (formerly Plantronics). Can you tell me how to fix? They are pretty well designed but looks the recent headsets are not built to last! A tone means the sensors need to be reset. In the slightest noise (no correlation to noise volume of type) it will mute my voice with noise canceling at random. First, you here when you push CTRL + SPACE (Unmuted), next you here it again when you release the shortcut (Muted). It has been a while, how is everything going? I reached out to Aftershokz about this and they are aware of the issue, however, it is out of their hands. Another workaround: \r\n While in a call, ensure you show device settings (click the "More" button three dots) \n \n Muting: \n 1. change the microphone to any other device (for me the laptop internal microphone) \n 2. then click "Mic" button to mute. Thanks for the post above, it helped me! Any ideas? You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. I bet this Bluetooth has a preset mode that after you've used it for so many hours, days or months it starts shutting the microphone off during phone calls so you have to buy another one. I was looking in the Plantronics Hub software for the ability to disable this bit couldn't find it. Let it sit for a few minutes. If the answer is Teams meeting, how did you join the meeting? From the link below: " isopropyl alcohol can be safely used to clean electronic components, unlike denatured alcohol. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". Dave Blankenship. Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section. As a workaround, I disabled voice notifications in my Jabra app but it is not a satisfying solution. Dell WH3022 Pro Stereo Headset Online Manual Page, Do Not Sell or Share My Personal Information. NOTE *Menus may vary by device. cant get the mute to work on the legend this way. Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center, Disable them here and the toasts and noises for mute/unmute go away. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. Oct 15, 2019 by Hub can only provide mute synchronization if it is running, while Plantronics devices running in standalone mode with Lync cannot access Windows system settings. Special Bargains! The desk phone talk button on the base will turn solid red when the headset is muted. So, I guess that I am on the right version, correct? But in the latest version of the HUB there's no such config item anymore. It's just because teams started muting the device now. Immediately followed by 2. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". Entdecke Plantronics Voyager Bluetooth Headset in groer Auswahl Vergleichen Angebote und Preise Online kaufen bei eBay Kostenlose Lieferung fr viele Artikel! Your version of softphone may contain its own volume setting controls. Thanks for sharing. The headset icon turns green to indicate the device is unmuted. Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. I noticed it will work if I put two fingers over mic near tip of unit. With the Voyager 5200 headset power on press and hold the call button until you hear "pairing", 2. In such a scenario it is even desirable that your headset makes you sure you are muted or not. Craig McKellar This thread is locked. Jean-Franois Carrier 2 Activate Bluetooth on your phone and set it to search for new devices. Secondly, the voice is not clearly heard to the person on other end. In the System Properties window, click the Hardware tab, and then click Device Manager. It's a great product, but while i can change volume and mute calls . Manage your Dell EMC sites, products, and product-level contacts using Company Administration. Wearing the Voyager 5200, tap the call button to test sensors. Or choose between two EQ settings: Work or Music mode. Just got it back few days ago. Please allow us to remove the voice prompts of "muted" and "unmuted" - rather have them as little beeps. If you have any update about this issue, please feel free to post back. If you want to mute the call you can mute it by click on the mute option one time and it will mute the call and clicking it again will un-mute the call. When using the Plantronics (Ploy) 5220 series, the Plantronics Hub is used to manage device settings. it plays back crystal clear, For text messages it works fantastic as well thru my Plantronics 5220 Voyager Legend!