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How do I charge the reader and how long will it take to charge? Your Square Reader requires a strong and secure Internet connection to take card payments successfully. If the lights on the Square Reader turn green, youre all set. If youre attempting to pair your Square Reader with a new device or switching the Square Reader to a different device, you must first have your reader forget its connection to the previous device. Check out Apples article on Bluetooth interference for additional information. Certain attachments and environments can cause damage to Square Reader over time and shorten the lifespan of your device. On your phone or tablet, tap into the Bluetooth section in your settings. Shipping details Estimated ship dimensions: 4.48 inches length x 4.48 inches width x 1.33 inches height Estimated ship weight: 0.37 pounds You can return your contactless and chip reader within 30 days of the purchase date. Once you go into Airplane Mode, connect your Wi-Fi and Bluetooth back on to use your Square Reader. For next steps please contact our24/7 Support teamvia live chat, email, or phone so we can help you out! Battery life will vary depending on usage, but the reader should stay powered through a full day of sales. Once you have unpaired the Square Reader from your phone or tablet, youll need to reboot the Square Reader itself. If it does not connect after pressing the button once, press and hold for ~5 seconds until it shows flashing orange lights. Youll get a confirmation message in the app and see 4 green lights on your reader when its time to remove the card. Verify that your Square Reader is connected: Check that the four numbers in your settings match your Square Reader's serial number. Charge Your Square Reader Square recommends that after learning how to connect Square reader to iPad, iPhone, or any other compatible device, don't use it immediately before you fully charge it. How do I return my reader or order a replacement? Square Reader for contactless and chip & PIN cards Troubleshooting Make sure to firmly press and hold Square Reader's button for a full 20 seconds. Swipe Cards From Your Computer To swipe a card payment on your computer: Log into your online Square Dashboard. If Square Reader lights turn green, youre all set. You can continue to use your chip card reader, but you wont be able to use the contactless and chip reader at the same time, as they dont work together. To keep you safe and your devices working properly, we recommend you follow these guidelines: Always charge your Square products with the included cable and certified USB charging sources. If your Square Reader is in a dock, plug the dock's power cord into an AC outlet. How long does it take to process a chip card? Use of third-party accessories not tested by Square to secure Square Reader to surfaces can add tension or pressure to the device, which can cause damage. How to Order and Set Up a Free Square Credit Card Reader. square reader flashing red. Bring Square Reader within 10 feet of your device. In the US, we are primarily going to see chip and signature credit cards. We recommend connecting the reader wirelessly to your iPad via Bluetooth LE. Payments that are manually keyed-in, processed using Card on File, or manually entered using Virtual Terminal have a 3.5% + 15 fee. Just navigate to Settings app on your Apple or Android device. Other potential security concerns. Do not let go of the power button until after the red lights have stopped flashing. Where can I find general information about this reader? Were experiencing issues that may affect your Square services. Questions requiring a reply can be sent from the contact link at the top of this page. Why does my app say Account Ineligible when connecting my Square Reader? Press the button on your Square Reader once and wait for it to reconnect. You should see a single green light on Square Reader before you ask your customer to make the payment. Can I use a splitter to connect my card reader? Square cables and wall chargers are tested thoroughly and adhere to government standards. If the lights on the Square Reader turn on, youre all set. If you continue to have trouble with your Square Reader after trying the above steps, you can reset your Square Reader: Charge your Square Reader for at least 20 minutes. My Square Reader wont pair with my device, Charging and Powering Your Square Devices Safely, Accepting Chip and PIN Card Payments with the Square Contactless and Chip and PIN Reader. Verify that your Square Reader is connected: Check that the four numbers in your settings match your Square Readers serial number. square reader flashing red moles to moles stoichiometry If your Square Reader is in a dock, plug the docks power cord into an AC outlet. To pair your Square Reader through the Square App: Go to the Square app and tap More from the navigation bar at the bottom of your screen. If the lights on the Square Reader dont turn green, firmly press and hold the readers button for a full 20 seconds. Always plug and unplug your cables and chargers by holding onto the end of the cable. Make sure to review our warranty and return policy before getting started. Check that the chip on your customers card is facing up. Yes, theyre just as secure as accepting chip cards. Bluetooth will automatically turn off when your Square Reader is in a dock connected to a Square Stand by USB cable. Taking insert payments with wet payment cards can also cause water damage. Connect wirelessly to your mobile device with Bluetooth LE or plug directly into an optional Square Stand and Dock for Square Reader. See Apples article on Bluetooth interference for additional information. The USB hub on my Square Stand is full. This indicates that the USB Card Reader is unable to communicate with the MFP device. Go to Settings > Bluetooth on your device. Do not place on a metal table. Airplane Mode disables Bluetooth on your device. On an Android device, tap the gear icon, then Forget. If you see a blinking red light, that means your Square Reader battery is low and should be charged immediately. Turn your device back on.Now, its time to try and pair your Square Reader. Move your Square Reader away from sources of Bluetooth interference such as microwave ovens, cordless phones, fluorescent lights or using your Reader on a metal table. We offer several compatible phone and tablet cases that hold both your device and your Square Reader for contactless and chip & PIN cards. Do not let go of the power button until after the red lights have stopped flashing. If you continue to have trouble with your Square Reader after trying the above steps or if your Square Reader is still connected to another device, you can reset your Square Reader: Charge your Square Reader for at least 20 minutes. The contactless and chip reader accepts chip cards (EMV) and contactless (NFC) payments. Retail hardware, software, and Shopify Point of Sale, Join us March 21 for an AMA on planning your 2023 marketing budget with 2H Media co-owners, Matt and Aron. Press the button again to turn the reader on, observe any lights on the reader. Chip & Tap Reader: First and last flashing red lights. My Square Reader wont pair with my device, My Square Reader wont accept Credit Cards, Charging and Powering Your Square Devices Safely, Accepting Chip Card Payments with the Square Contactless and Chip Reader, connect Square Reader directly to the Stands hardware hub via USB. Visit Square Shop to learn more. Verify that your reader can go into pairing mode. Move Square Reader away from sources of Bluetooth interference, such as near microwave ovens, cordless phones, or fluorescent lights or on a metal table. Press the button again to turn Square Reader on and observe any lights on the reader. Press the button again to turn Square Reader on and observe any lights on the reader. We dont officially support splitters or third-party USB hubs, but you can connect the reader wirelessly to your iPad via Bluetooth Low Energy. The tips below usually fix most charging issues customers encounter with the reader: Make sure Square Reader is firmly plugged into the USB hardware hub of your Square Stand or into a grounded AC outlet. Reset your Square Reader. Plug in Square Reader for at least 20 minutes to be sure its charged. Clear your Bluetooth cache if you have an Android device. You can also find the best troubleshooting guidance by error below. Reset your Square Reader. How do I connect my reader to a new device? Leave it in place until you see four green lights. In case you are looking to take magstripe payments while in Offline Mode, disable Wi-Fi only and you will maintain your Bluetooth connection. Turn on Bluetooth in your device settings. Next, youll enter some personal information about yourself, including your name, address, birthday, last four digits of your social security number, phone number, and how youll be using the Square reader. Reset your Square Reader. Wait a few seconds for Square Reader to connect. If you see red lights, youve held the button too long and need to try again. Most people dont carry a ton of cash around anymore. If you are seeing all 4 red blinking lights, it sounds like youve held the button for too long, and the reader has been reset to factory settings. If your Square Reader gets wet, immediately power off the device, holding down the power button for at least fifteen seconds. Can I use a splitter? On an Apple device, tap the information symbol, then Forget this device. To connect your reader to another device, make sure to disconnect it from its current device. Press card reader button and check that it shows green lights, if it shows 1 red light or no lights, this means the reader needs to be charged. Taking dip payments with wet credit cards can also cause water damage. You can also first try briefly putting your device into Airplane mode. If you have an iPad 2 with a Square Stand, you can connect the reader directly to the Square Stands USB accessory hub. Charging will take roughly 2-3 hours, but this will vary depending on your power source. Clear your Bluetooth cache if you have an Android device. See Apples article on Bluetooth interference for additional information. Inspect your cables and devices for any damage or debris that could interfere with the proper performance of your Square products. To protect your Square Reader from everyday wear and tear, we recommend using the compatible cases, mounting hardware and charging dock featured in Square Shop.