2 in Google searches for âAmazon package stolen.â The best way to handle these situations is to have a STEP PLAN in place for how to handle tracking status delivered packages, package not received. They opened an A to Z claim against us with the information. [+]cld8 comment score below threshold-70Answer Link-8 points-7 points-6 points 2 years ago (10 children). Tammy Holthaus of Brooklyn Park ordered everything online this year due to the pandemic. The buyer has 90 days to file a claim without the help of an Amazon rep so it can be argued the buyer has at least 90 days to report a lost or stolen package. READ OUR RULES before posting or commenting. Here in the good olâ USA, Amazon allows its packages to be delivered to our unsecure front porches. and pull more info then advise them to file a police report, and you can tell them that you could file the police report for them. politely tell them they can file a police report - i would start like. What are rights of people living in extended stay hotels in the state of Florida. Then they opened an investigation and told me no matter what I'd have a refund for the $700 by friday. Yes, sellers are responsible for lost packages. But it is not a reason to allow an awful tech company to impose a new, more complicated system that only succeeds in 1) still providing plenty of opportunities for packages to get stolen and 2) making everything more confusing. Grid ratio. In the past every package is either put into the hub/locker or left with the front desk. After Amazon Prime Day comes Christmas in July for package thieves. May said Amazon had marked her order as "missed" even though no attempt at a delivery had been made, then later she received a package with ⦠[+]Kfb388 comment score below threshold-50Answer Link-6 points-5 points-4 points 2 years ago (2 children), Id File a police report, You can do it usually online. I can tell you for sure 100% as an third party seller I would lose that A-Z and you would get a refund. Can also confirm that a lot of delivery drivers are shit at delivering... [–]cpt_bongwater 25 points26 points27 points 2 years ago (2 children). Have seen some uptick in USPS mistakes due to volume or other factors. You canât do this. If you are a newer customer or have lots of questionable returns they may not be so inclined to help. It is good advice regardless. The issue is that unless you require signature, a carrier can leave the package at someoneâs doorstep and because it is âdeliveredâ it is not longer their issue. More and more holiday shipping is conducted each year online. Wow! If Iâve had more than 1 thing get stolen after delivery (OP says customer said several), Iâm getting a PO Box, or a porch lock box, or something. I have had to contact Amazon 12 separate times because the packages weren’t received at all. Amazon even admits that they left my package unattended in the mailroom, but insists that there's nothing they can do to help me because it's marked as "delivered". I ordered the air conditioner via Amazon Prime, and despite me being home and anxiously awaiting its arrival, the UPS driver decided to leave the package my busy SF street, and it was promptly stolen. donating directly to the Legal Services Corporation. The last two Amazon packages I had delivered were both neatly torn just enough to check the contents. Now you can add one more concern to that list: receiving Amazon packages you didnât order. The Twin Cities are among the top spots for stolen package inquiries online. A delivery scan doesnât mean anything. They were unwilling to give any kind of compensation. Weâve done a lot of research and weâre here to help you locate or replace your missing, lost or stolen Amazon package. I don't think they have a blanket policy on this. The organization released video Thursday of a man caught on CCTV taking an Amazon package ⦠meaning with that if you sell electronics you may have more of fraudulent sellers claiming INR or any other claim just to get the product for free. I went through the steps they suggested (checked with neighbors, waited a couple of days). More specifically, we are responsible to get orders into buyers hands. Shoppers who took advantage of the online retailerâs discount holiday July 16 and 17 should brush up on the coverage available for package theft, unless you already have robust theft prevention in place, such as a locker, smart doorbell, porch-cam â or you direct shipments to your office instead of your home. Ask them for the exact date and time of the delivery (the big name carriers all track that) and turn that over to the police as well. If they file a claim, Amazon will likely refund them out of Amazonâs pocket, but then you have the ding on your metrics. [–]mojojo46 -3 points-2 points-1 points 2 years ago (0 children). I had to report it to the police before amazon would refund me my money, I know this is a different situation but amazon needed the police report to go after the driver but because they aren’t the victim at the moment there is not much they can do. You can do a charge back with your credit card. Edited to add--I looked up my visa, and it covers 10K in theft per incident up to 50K per year on items purchased using that visa (for the first 120 days after purchase). Since it was Amazon themselves, they may be more of a pain over it. See a local attorney for the best answer to your questions. Just a matter of time. I'm surprised to find that your place doesn't have cameras there. Bought nine (9) items from Amazon on 4th July and on 8th i recieved six items and till today 13th i still don't have the other three packages worth $118.98. Define the picture definition. use the following search parameters to narrow your results: A place to ask simple legal questions. It's supposed to be signed for by an adult, USPS stuffs it in my mailbox and doesn't notify anyone. Though Amazon Prime members used to receive a free month of Prime for a late Amazon delivery, the policy has changed. The Amazon Hub doesnât protect us. [–]the_penumbra_cafe 1430Answer Link142 points143 points144 points 2 years ago (13 children). well it really depends what you are selling. Customer claimed that it was stolen and asks for refund. Usually with good (hundreds of items) customers, they are willing to work with folks, but often you need to skip level CSR hop to some supervisory position. Don't say this over the phone, tons of people say this every day and it means little. For a USPS lost package such as this, I would refund them. You have many options for receiving safe, theft-proof deliveries. Now that OP has an official report of theft, it may be worth one more loop. Amazon expects YOU to take care of the customer and expects you to file any claims. An alleged Grinch is accused of stealing nearly 20 Amazon packages from households in Woburn and Revere, police said on Monday. Edited to add--I looked up my visa, and it covers 10K in theft per incident up to 50K per year on items purchased using that visa (for the first 120 days after purchase). I'm only telling you this because it seems bizarre that they'd treat us so differently - there's no reason for their response to be so inconsistent. Advice here is for informational purposes only and should not be considered final or official advice. BETHPAGE, N.Y. (CBSNewYork) â An Amazon delivery driver is facing charges on Long Island for allegedly stealing more than $5,000 worth of packages and ⦠Beyond that I feel like I just lost $700 and can't get it back. See our list of megathreads before posting your question. Customer also mentioned that it has happened several times in the past. It should be important to note that once you start a charge back, they will freeze/terminate your account. Many are marked "left on back porch," which is impossible to get to from ground level, and they left my PC monitors in the middle of the driveway marked as "Handed directly to a resident. (Tx) my landlord made a sexual move towards me an d I politely deflected it. The phone rep will most likely roll their eyes and hit you with that policy word for word. Landlord solicited, my PARENTS, sexual favors in exchange to erase past due months rent. More than once I got the scans and only got the packages in a day or so. I ordered a roomba and Amazon listed it as delivered, but I never received it. One customer knew it was the neighbor kid and didnât want to take action because they didnât want any conflict with neighbors. Type. And I would imagine Amazon is under no obligation to share said pictures. Edit: It may be considered theft so worth a shot. Use Amazon Locker or other services, where the package can be dropped off for you to pick up at a local convenience store. But it wasn't "lost", it was stolen because the delivery driver that Amazon hired didn't fulfil his responsibility to leave it in a secure location. Recently a customer contacted us to let us know their package was stolen and that they found the shipping box in their trash can. Find a locker by ZIP code, add it to your Amazon address book, and then select that delivery option during checkout. In this Guide, you will find information to help you; Track your package; File a claim if your package is missing; Get a kickback from Amazon if your package is late; Track your Package . Patrick McLaughlin, 37, of Everett, was initially arrested for ⦠I tried to report it to amazon but there is no way I could find to report it. Order appears shipped and tracking shows delivered. What we do in this situation is tell them that we will file a stolen package claim with USPS (our shipper) and will also need to file a police report. I'm sorry you are dealing with this, and hope you get your refund and can get another roomba. Shipping company left the package at customer front door. They're great little machines. What is the best way to resolve this matter? Our domain EXCEEDS our Amazon salesâ¦. filing a stolen package report with usps and then awaiting results of that inquiry. You will probably lose the charge back if Amazon shows proof of delivery. Beyond that the chargeback; to answer the initial question, chargebacks are not generally reported to the CRA's, so nothing really to worry about there. and join one of thousands of communities. I request a full refund as my item was not delivered. At some point you have to ask a customer to take responsibility. Check the specific coverage and policy for your issuer. (Actually, I checked 2 more cards, and they cover theft as well, so maybe it's common), [–]Grim-Sleeper 3 points4 points5 points 2 years ago (0 children). tl;dr I firmly believe my package was stolen by my neighbor, I just have no solid proof. [–]statmando 21 points22 points23 points 2 years ago (1 child). Protect your gift-giving. LandscapeToEat 2016-04-26 16:46:40 UTC #3. They refunded me without much hassle. My friend suggested I call my bank and ask for a chargeback, but I'm worried that will hurt my credit. You need to treat them like they were apes barely able to process the information you are giving them. Or check your orders page and the order status, [–]thisisausername190 17 points18 points19 points 2 years ago (1 child), I've found a lot of AMZL deliveries are marked incorrectly. Not a lawyer, but what service did they use to deliver the package? Note that Amazon may choose to freeze your account with them, which is their right. I've had an Amazon package delivered in the middle of my driveway about 20 ft away from my door. If they did take a photo, it’s worth a look to see exactly where they left it. Good way to piss off someone whoâs not lying. It may still be there. Author Markus Allen Posted on Categories Shopping Tags amazon file a claim, amazon lost package refund, amazon package stolen reddit, amazon stolen package claim, amazon your package may be lost, package says delivered but not here usps, stolen amazon package, what to do if amazon ⦠correct safe-t will back you but i try to point something here. What should I do now? They told me to wait until wednesday and assured me "the carrier just made a tracking error and it will show up tomorrow". Article content. It was in the road by my mailbox! But: There seems to be a growing number of package thefts. That is a waste of time. The people at the house didn't recognize the name and gave them away to their Air B&B guests. While we do not accept donations or payment of any kind, we strongly suggest that you support Legal Aid and other public service legal organizations either by donating directly to the Legal Services Corporation or finding your state or local Legal Aid office and donating to them. I would call Amazon again and ask for a manager, lower level employees can't refund anything that's $700. [–]somebrandy 800Answer Link79 points80 points81 points 2 years ago (4 children). Ask if they have additional information about the parcel's location. If they want to reorder, I would send the 2nd one UPS. [–]bluepy67 60 points61 points62 points 2 years ago* (4 children), Depends on the Visa. For a more relaxed and humorous meta discussion of the 'legal' advice offered elsewhere on Reddit and the posts here please visit Bestoflegaladvice. I checked with the front desk and they thoroughly looked everywhere for the package, and I asked if there's video cameras in the mail room and there is not. [PA] - Wondering the legal process after reporting my husband for abusing our baby. [–]AngryWarChild 130Answer Link12 points13 points14 points 2 years ago (0 children). Low prices across earth's biggest selection of books, music, DVDs, electronics, computers, software, apparel & accessories, shoes, jewelry, tools & hardware, housewares, furniture, sporting goods, beauty & personal care, groceries & just about anything else. For legal help in Canada, visit r/legaladvicecanada. If they want to reorder, I would send the 2nd one UPS. Cancel Update Comment. Two weeks later, I found it, in house, unopened, under a pile of my husband's work packages. [–]tilltonightdouspart 98 points99 points100 points 2 years ago (7 children). I ordered a package and it delivered by amazon and shows a piicture of the package but it is on the wrong porch not mine. Didn't order from them again for months. 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