What proof of purchase do I need to present for an online return? Learn more about Seller Help. Seller Help is a self-service resource that lets you conveniently manage refunds, returns, “Item not received” and “Item not as described” cases, and other common selling issues all in one place. Report buyers who abuse eBay policies. Please answer this question before sending. Seller Help is a self-service resource to manage your refunds, returns, and “Item not received” and “Item not as described” claims in one convenient location. If you still can't find what you need, scroll to the bottom of most Help pages to see ways of contacting us. Carriers and shipping companies are considered an essential service right now and there has been minimal disruption to date. Submit requests to eBay to review feedback and defects for removal. If you still can't find what you need, scroll to the bottom of most Help pages to see ways of contacting us. Offering items at a price higher than is considered fair or reasonable is not allowed on eBay. We have therefore prohibited the sale of products that contain Ivermectin on all eBay sites. Returns. Fair pricing in a trusted marketplace. eBay Australia spokeswoman Sophie Onikul said the company's research showed 71 per cent of its customers intended to buy from Australian retailers this year. Policy Updates. Following guidelines, we've made a few changes on how to return your items: In England - from Thursday 31 December, in Tier 4 areas, items can only be returned to Argos stores within Sainsbury's supermarkets. Seller Help can be accessed from desktop and mobile devices, and offers a simple and intuitive interface so you can address selling issues without delay. Read the latest information on our COVID-19 response, from policy updates to resources. Getting help with an item that hasn't arrived, Check our announcement on the eBay Community Hub. Learn how to give great service and get paid. Most of our sellers will be willing to help and provide advice directly. Click & Collect remains an option (where available). Exclusions can be found here – Returns Policy. The online marketplace has benefited from the stampede toward e … However, should you come across a listing that you suspect of price gouging or unfair pricing, you can let us know by visiting our Reporting price gouging on eBay page. Return and exchange periods - Extended holiday return policy Purchases made October 13, 2020 through January 2, 2021 have an extended return period through January 16, 2021, excluding items purchased with a third-party contract (e.g., cell phones, cellular tablets and cellular wearables, AppleCare monthly plans, etc. We are constantly monitoring the dynamics impacted by Covid-19 to ensure we are taking the appropriate actions, and we will keep you updated. This section includes details about how eBay is protecting our sellers. The extended timelines give buyers more time to contact a carrier to pick up an item, or ask for outside help to get it to the post office. We will update it as the … From 13 July 2020, new businesses won't pay listing fees on the first 100, and reduced fees on the next 200 until 31 December 2020 or for 90 … Due to the current situation, our call centers are experiencing a high volume of customer calls and emails, and wait times and responses may be longer than usual. Automatic returns acceptance process. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. We’re monitoring the situation closely and our sellers and buyers remain our top priority. How do I access Seller Help on a mobile device? What is a Myer returns card? High shipping volumes are causing some delays. We know that COVID-19 is creating unprecedented challenges for many eBay sellers, and our thoughts go out to all those affected. As of July 1, 2020, you'll have 10 business days from when a return is accepted or a return shipping label is provided to you to send your item back. Returns within Tier 4 areas can be taken to an Argos store within a Sainsbury's supermarket whilst picking up essential shopping. Government leaders around the world are taking action and many decisions will lead to immediate changes in how you manage and maintain your business, where and how you can ship packages, and how to receive packages. When that 30 day expired and in the end I receive a "scam", not as described item or nothing at all. Like everyone, our sellers are facing extraordinary circumstances right now. Customer support update. Kroger Co. Family of Stores Company Return Policy. Copyright © 1995-2021 eBay Inc. All Rights Reserved. High shipping volumes are causing some delays. 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