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I wanted to see what they were required to provide to us in the contract. We are seeking total resolution. I bought their package and regret it very much. We would alert against working with companies that have been known to scam individuals. The company has been doing business since 2012, concentrating on cancelling your mortgage balance and timeshare maintenance fees. Search Close. I would be very interested in a class action lawsuit also. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. Beware of timeshare scams in Mexico! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. When I got home, I wasn't satisfied with their reviews and some clauses in the information packet, I quickly called the number given to me for early termination & membership cancellation.I made hundreds of call for 3-4 days to both USA &outside the country numbers before I was able to get through and was finally able to express my concern to one of their top managers & request to cancel via phone as directed by the sales /tour officer. How to Cancel Hyatt Residence Club Timeshare? Sunset Group, also called Sunset Hotel Group and Sunset World, owns timeshares in Mexico at places like Cancun and Riviera Maya. In fact, some people have said its impossible to cancel, and youre stuck paying the maintenance fees for the rest of your life. They can contact you with the name of "Marketing for Sunset Group" or "m4sunset" and promise you the all the best of Cancun. Signed, While Sunset continues to argue their case to illegally keep our money during negotiations with PROFECO, we are continuing to present justification to prove our point of Sunset's failure to uphold the terms of our contract (clauses 12, 13 and 14) and the fraudulent means they have taken to maintain this position. We contacted the Mexican Embassy in Canada who told us Ill help you and guess what we never heard back. How to Get Out of a Sheraton Vistana Timeshare? I would also be interested in any class action lawsuits or any way to getting our money back. Ask to use the internet to download the real form from the IRS. I got a kick out of the Bilingual such & such agency for consumer complaints that was staffed by Spanish-only speaking staffers; not too helpful given my pidgin Spanish. These same complaints can be found all over the internet on various forums and review websites. These claims charge that the organization utilizes tricky sales tactics, distorted the details of the timeshare understanding. the marina which is not even built yet was one of the best though. They got me too. Sunset Group, Customer Service Center - csc@sunset.com.mx. We hope this article has been helpful. This dropped to around 38 thousand when we were told they would purchase a U.S. timeshare we had for 30 thousand dollars. Also, they will tell you that you are making an excellent financial investment, and that you can rent or sell your timeshare weeks for a profit. in our case we were threatened with original contract items to be removed by Sunset head office if we did not buy into the real estate group of the resort. this is a site in teh USA who says they files a case. Our team couldnt find any proof that Sunset Group offers an official exit program. The above comments confirmed my suspicion of a potential scam. Timeshare Compliance claims they provide timeshare exit services for frustrated timeshare owners who want to get rid of their timeshares. 4. For example, you could sell your timeshare privately on a resale website. Our goal is to make it simpler for you to explore your options. Sunset Group, Sales Dept. Try Profeco, and don't take no for an answer. They are refusing of course, luckily my credit card company is standing by me right now and have pulled payment back. I hate those people with a passion. But opting out of some of these cookies may have an effect on your browsing experience. Mr. Muldowney agreed to help us facilitate our request to terminate our contract, but when we had arrived at the office later that afternoon, we were told by Jose Luis Hernandez that Mr. Muldowney was sick, and had left the office for the day. We did so and provided proof of our claim. I wanted to share this with anyone that might be planning a vacation to Cancun because I do not want you to be a victim as well. This was also to be used for rental purposes to provide rental income for our timeshare as an investment. Sunset Lounge lawsuit heads to court while venue continues to sit empty. All they would say is "that is what your maintenance fee guarantees". We review timeshare exit companies and help timeshare owners find the best exit company for their situation. The lawsuit was seeking refunds for all people who had purchased a Sunset Group timeshare. This comment was posted by a verified customer. Assuming youre determined to go the Do-It-Yourself course, realize that it will probably be a long and troublesome interaction. And because of these dissatisfied customers, several lawsuits have been filed against the company alleging breach of contract, fraud, negligence, and deceptive trade practices. FRAUD (charge #2) - Pg. Upon arriving back home we entered our house all to find out that the air conditioning unit had broken and that it would now have to be replaced. By providing my contact information and clicking submit, I am giving TimeshareExitAdvice.com and its partners permission to contact me about this and other future offers using the information provided. Same here would love to know how to resolve. On the off chance that youre reluctant about a venture an open door, do some exploration prior to settling on a choice. Many dissatisfied customers have shared their bad experiences with the company online, and numerous class action lawsuits have been filed against the company over the years. If anyone has information on contacts I would appreciate the info. Its crucial that you learn how to identify a scam so can safeguard yourself and your finances in the future. Can You Get Rid of an Escondido Towers Timeshare? If youre thinking about purchasing a Sunset Group timeshare, you should be aware of all of these complaints and issues. I was in suspense. One common complaint against Sunset Group is that they make it very difficult to cancel your membership. Guess what? zillayh@gmail.com, We are also victims of Sunset Group. We should have known when she asked for a $40 deposit that would be returned to us upon completion of this presentation that something was up. $2, 000 down t he drain. I insisted on reading a sample contract under the guise of, if I like it I'll sign. As the caller went on and on about this great deal, I googled them and page after page there were sites, like this, exploiting them for what they are. There sat another lady who showed us where our hotel was for the week and gave us a map of the area. Sunset World Resorts & Vacation Experiences - Lose our money and peace of mind! A lawsuit filed Tuesday in federal court argues that that rule is a "ticking time bomb" designed to tie up the current administration in bureaucratic knots. when we went to the sellers office we were told they do not buy back units. In a class action lawsuit, if the plaintiff wins the case, then everyone who is involved in the class action is entitled to compensation. Despite the fact that they practice things like this, it is feasible to discover a reputable timeshare release business with a track record of success in freeing consumers from their contracts. There are options for getting out. Filed March 20, 2017 I basically told the woman on the phone that I was reading posts about them and they were not good. i wonder is there is a law firm willing to undertake one? My credit score got dinged by 150 pts slowly climbing back up. The Marketing Sunset Group conned me out of my money for a trip to their resort in Cancun. Are you surprised, you shouldn't be. Not the case at all, they worked and worked on prices and packages for hours continuously offering more alcoholic beverages along the way. Lie #3. Sunset Solutions Group Response Apr 23, 2020. As multiple issues became apparent with our contract, we referred back to pages 5-6 regarding clauses 12, 13 and 14 that paraphrased states "Failure on the part of the "Promoter" to provide the service means the penalty is then that the "Promoter" is obliged to reimburse all amounts paid by the "Member" for the undelivered services. Several other lawsuits have been filed against Sunset Group, alleging similar tactics, as well as fraud and misrepresentation. If there is a lawsuit, let me know guys, I was a victim too. Please repost. We are tying to cancel our membership too but they said that it is not valid. I understand that my permission described overrides my listing on any state or federal Do Not Call list and any prior listing on the Do Not Call lists of our partners. We are seeking an immediate cancellation of our membership, and an immediate refund of all monies paid, for the following reasons: How to get rid of Avalon Vacation Club Timeshare? MyTimeshareExitReviews.com is not a law firm or has any affiliation with a law firm. They said we could come anytime to use our 'week'. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in bait and switch tactics. How to Get Out of Raintree Vacation Club Timeshare? We are rather disgusted with Sunset and would like to chat with any/all about this. There was one sign that a possible claim might be recorded by lawyer Mitchell Sussman. Walking Away From Timeshare Maintenance Fees This will Happen. they wanted to combine our 2 contracts - only problem is we have 1 contract not 2. wante to sell us rights to the Marina which is 5 years away from being built. Always do your own due diligence and research any company youre considering doing business with. Were eager to assist in any capacity we can. The document they show is a complete fake. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in "bait and switch" tactics. Terrible company. Kukulcan Km. I then noticed this same lady signaling another worker to direct us to one of the many kiosk type desks set up in the airport lobby. Sunset Groups ratings and reviews reflect all of these issues and complaints. 2. so we just put down a deposit and told that we have 5 days to cancel. Historical Court Records (more than 50 years old). As our team reviewed the website, the first thing we came across is the no up-front fee required . Our story is similar only we were foolish enough to pay in full and at our first opportunity to use the resort we were refused a reservations with over six months notice. If they try to weasel their way out of using one, that should be an immediate cause for concern. The second most common complaint is that Sunset Group uses high-pressure sales tactics. How to Get Rid of a Timeshare in Florida? Same issues here, please let me know if you found solutions or atty, or any lawsuit. ComplaintsBoard.com is a leading complaint resolution website on the Internet.