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Ebay closes in buyers favor and tells me buyer completed the return within guidelines. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. Answer (1 of 3): Sellers are not required to accept returns. Refunds and billing for return shipping costs I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. How to issue a partial refund after the item is returned. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. Return an item for a refund | eBay If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. I was pointing out to OP, that no returns is a valid return policy on Ebay, which many sellers have & as long as their item is truly SNAD, it's acceptable to file a SNAD, but that it is not acceptable as an end-run around the policy, b/c they don't like the color, fit, etc. Welcome to the Returns board! The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. Learn more about our. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. You can't deduct the original shipping cost from any refund amount. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. Our video below also shows the steps you can take to offer a partial refund on eBay. That decision is for him to be allowed to return it. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. See Partial refund guidelines. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. You probably won't win, but if you don't call, the chance of you winning is ZERO. You don't accept returns in your policy, and the buyer changed their mind about a purchase. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. Keep in mind that some returns can remain open for up to 35 business days. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. - edited Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. eBay may step in without the buyer asking, if the seller didn't respond to the return request. The amount he wanted back was pretty much the whole amount once I deducted shipping. Attach the label from your desktop or mobile device. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Setting up your return policy | eBay The buyer requests a return in their My eBay and you'll be notified by email. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. Copyright 1995-2023 eBay Inc. All Rights Reserved. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. See Partial refund guidelines. I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. What in the actully insanity is this? When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. eBay closes the case. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). The item in question is an electronic stabilizer with moving parts and motors. You have 8 calendar days to review the return reques t and take action. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. You can either: - accept the return and provide the buyer with a return label. 01:47 PM. Buyer's expect returns. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. The item was shipped and confirmed as delivered. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. var m3_u = (location.protocol=='https:'? Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. Also a seller you are always going to have bad buyers here and there, its. Preventing returns is about more than protecting the seller rating and feedback score. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under ourseller protections. This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. If an item is returned used or damaged, it may be appropriate to give a partial refund. Press question mark to learn the rest of the keyboard shortcuts. Offer a partial refund The buyer will receive a partial refund, and they'll keep the item. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading or appraisal, Factory or vacuum seal is broken/opened but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didn't return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. Please use this in a story so everyone knows. See our Condition of returned items policy. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. From my experience it does deter some buyers from initiating a return request. See Exclusions and special coverage. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. document.write ("&loc=" + escape(window.location)); I quit selling on EBay for this reason. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. Tip If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. This is at the seller's discretion. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. '&charset='+document.charset : (document.characterSet ? Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. When a buyer opens a return request the funds related to the sale may be put on hold. The buyer claims the item is not compatible with his mobile phone. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Big surprise there. You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help.