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Want to read your email, catch up on the latest news and check your finances? You will recognize our representatives by their Holland America signs. Medication: Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked baggage. Customs officials will not be available at the ship during check-in to register valuables. Here are just a few of our environmental efforts: Just as when ashore, water conservation is an important environmental initiative. Maybe no Inuit sweater. You will be responsible for all costs you incur to join the vessel at the next port. Tours are available for purchase up to three days before sailing. And it cant be redeemed for cash. A gamut of games from sizzling slots with hugeprogressive jackpots to a parade of poker games is there for your enjoyment. Save my name, email, and website in this browser for the next time I comment. I have $550 onboard credit from different sources for a 14 day cruise. Every decision we make starts with that basic rule. Holland America Line Extends Military Onboard Spending Money Offer to Canadians; Now Includes First Responders and Healthcare Heroes for Select Cruises Important Customs information and shopping maps will be provided at the talk. We donate reusable goods from our ships to nonprofit organizations and working with port authorities to identify additional vendors who are capable of recycling cruise ship waste. Check with your health care provider at least six to eight weeks prior to departure, as vaccination requirements and recommendations may change. Whats more, since our eco-friendly cruise documents are delivered electronically, they help save paper and conserve precious fossil fuels. One poster's comment about American Express made me think of this: My mother-in-law booked our cruise through Expedia.com and they did not even tell her about this deposit! Shipboard credit on a Holland America cruise can be used for almost everything onboard your ship, including spa treatments, specialty restaurants, shore No internet purchase required to download or use on board. If you receive Onboard Credit, be sure to confirm whether there are any limitations. Grats for 2 for free. Tweens Program (ages 7 12): Tweens ages 7 - 12 years old have a sign in and out policy. Please keep in mind that the drug laws in many countries can be very restrictive and the penalties severe. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. Other restrictions and exclusions may apply. You may choose to participate in as many (or as few) activities as you wish. Holland America WebExclusive Onboard Credit Up to $100 on select sailings + Exclusive Rates Distinctive Voyages Amenities include a Cocktail Reception, Exclusive Shore Event + more Best Holland America Line Cruise Deals by Destination Select Destination Caribbean & Bahamas Alaska Alaska CruiseTours Panama & South America North Europe South Europe Transatlantic This should be done well in advance of travel at a Customs office near your home. A seamless transition is what our pre- and post-cruise hotels and tours are all about. Art Auctions: Picture yourself in a friendly bidding war for an unusual etching or winning a free work of art just for attending! With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee all are ableto provide facilities that are accessible to persons with disabilities. HAL does listen (at times) to their cruises, so please tell them to allow this. WebOnboard Credit is spending money for you to use to purchase products or services while onboard. Cash Advance: Cash advances are available at the Guest Services. If you want to make your trip home even easier, sign up for Bags VIP luggage delivery and eliminate having to deal with your luggage completely. If we do not have your information by this deadline, you will be unable to sail. Personal checks are not accepted on board. We offer a fully digital service bringing you the latest in high quality, photographic products such as Joe Craig Black Label Art Photography, an exclusive portrait service for Holland America Lines guests that redefines cruise photography sittings are limited so please book early. For 6- to 9-day voyages, guests will receive one night at Pinnacle Grill, Canaletto or Tamarind. I know because I checked. At the airport, please find Holland America Line representatives outside of the customs area or/and at the baggage carousel. Note: If you have purchased air transportation independently from Holland America Line, you will be responsible for any and all expenses incurred when joining the ship in progress. Please attach a tag to each piece of luggage you will be checking on the cruise. Most people don't realize it, but the same thing is done when you reserve a hotel room or a rental car using a credit card. Specialty Dining is based on cruise duration and ship type. If all three are on the same account, it will be credited to that account. It is not a deposit, it is a hold on your credit that is available. It doesn't go by each person unless you have set up separate accounts. Payment of any fines levied is the responsibility of the individual guest. This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account (they are paying our deposit because we could not afford it). Any and. Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service. Yes. There are two or more people in the cabin, then the charge will be significantly higher than $13. The card can only be settled for the amount of the pre-paid Gift Card. For this reason, Holland America Line has size and weight guidelines for scooters. Upon arrival at the pier, you will need to present your Boarding Pass, have your passport and applicable visas verified and your picturetaken if you have not uploaded a photo on Navigator. Holland America FAQ - Cruise Critic Internet is accessible from the comfort of workstations on board or from a personal laptop. You will be able to leave a comment after signing in, By Gift Order items include a variety of alcoholic and nonalcoholic beverages, clothing, casino chips and flowers at very reasonable prices. (called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. Luggage Direct is available on all or our vessels when sailing in and out of the following ports: Cost is US$25.00 per person (subject to change). When you board and look at your on board account you will see entries like these: The first is for any on board credits purchased for or by you and are fully refundable. Together we can make a tremendous difference! So far we have never seen any missing OBCs. Package excludes purchases made in The Shops, from the mini-bar, or through 24-hour room service and beverages on Half Moon Cay. Holland America Line will assist in filling prescriptions. Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. I think they use this for special social events for the crew. All onboard purchases and services are charged to your account by using your stateroom keycard. You may wish to sunbathe, swim or simply find a quiet spot and do nothing at all. It depends on the type of OBC you have. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. Yes, you are correct. Download Preparing for your Holland America Line cruise is now easier, faster and more convenient than ever. Weve arranged all the details from luggage handling to transportation, City Stays to expert tour guides so you are free to immerse yourself in places and experiences that justly rank among travels greatest highlights. If your OBC is from another source, other than Holland, you can get the amount refunded to you. Flight options can be managed by logging into your cruise profile at www.hollandamerica.com. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. Also, full laundry and valet services are available on all of our ships. Telephone: At some point in your travels you may experience an emergency. The letter from the childs parent must provide contact information and authorize the traveling adult to take the child on the specific cruise. Please have the ships name, your partys name and stateroom number before you call. Also, stop your newspaper delivery or have a friend or neighbor take them in for you. Started June 21, 2021, By Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. You may request seating time, table size and indicate with whom you wish to dine. of getting by a scooter left in a hallway. Rather than adding extra to hotel service charge, you can also donate to crew fund. Holland America Line does not discriminate against persons on the basis of disability. I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. Make the Most of Onboard Credit | Holland America Line what port is grand world voyage in todayoage, what is included in a 7 day complimentary cruise, what is the address of the dock that the ship, what is the address of the dock that the ship is tied, How to Find the Best Binoculars for Wildlife Viewing in Alaska. Other exclusions and terms may apply; void where prohibited. The statusof your seating request will be listed on your Cruise Contract. Luggage Direct and Luggage Forward two different services offering a variety of services with the sole purpose of easing your travel! Mail: Letters and postcards may be mailed from the ship while in ports of call. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) We didn't have it, but my in-laws, who are gifting us the cruise, covered it for us. Guess we're just lucky. Email and Internet: Guests can send and receive electronic mail (email) in real time via satellite link 24 hours a day (satellite conditions permitting). Visit hollandamerica.com for more information. (and yes I can afford to have a $2500 hold put on my card but it is the principle of the issue) I know a lot of families that don't have that much money and would enjoy a cruise, but wouldn't be able to pay $2500 for a cruise, another couple of thousand for airfare and then find out that they have to come up with another couple thousand instead of only a few hundred for tips. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. 1-206-626-7353 to add services to your itinerary. Gratuities for other services, including, but not limited to, bar, dining room, wine accounts and spa/salon services, are not included. In addition, Holland America Line will honor any pricing or amenities that your travel advisor extends in addition to your onboard offers. We tend to book our shore excursions early before boarding which means we can't use our onboard account to pay for them. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on. Registering Your Valuables: We strongly recommend that you register your valuables with Customs before leaving home. (Required for kids and tweens ages 3 12). Oh, well, the bottom line is the money is not available to spend. Airport/Ship Transfers: Transfers from the port city airport to the ship on the day of embarkation, and from the ship to the port city airport, on the day of disembarkation are available for purchase. This is especially important before and after meals, or whenever you are in contact with common surfaces (e.g. Limitations apply. We invite and encourage all of our guests to assist us as we work to protect the environment, both on board and while ashore. Guests are urged to complete the Online Check-in process before leaving home. In that case, Holland America Line will give guests an onboard credit with a value of 110% of the difference between the original booked fare and the lower fare. As previously mentioned in the BAGGAGE POLICIES & PACKING ADVICE section, you should not place valuables in your tagged luggage. We're sorry, this promotion has ended. Onboard credit card account - Holland America Line - Cruise Critic Please note the EDL is not the same as an Enhanced (or Endorsed) Commercial Drivers License. With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. Requests will be confirmed or waitlisted at the time of booking. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under the age of21. Powered by Invision Community. The following information should be used as a guideline only. appreciate the info. Receive 65% off our top amenities with our new refundable Have It All Early Booking Bonus! Onboard credit is a popular booking bonus, offered during a cruise sale instead of (or in conjunction with) price drops, reduced deposits and other free perks. I prepaid a drink package and soda cards and 2 excursions. America However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruiseprior to debark. Conserving water results in less energy spent making water, thus saving fuel. Onboard Credit Simply register through Holland America Line Navigator, select Paid Internet and choose between a Voyage and a Daily plan. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. Visit our Frequently Asked Questions. Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no wayof getting by a scooter left in a hallway. Should you need anythinga refreshing beverage or a lap blanket an attentive deck steward will be nearby to assist you. Started August 27, 2021, By If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. Across the cruise lines fleet of 11 ships, theres everything from live music to lectures to keep all ages happy, and weve rounded up the most fun to be had. We are on the Rotterdam in July and want to make sure we don't leave money on the table. Please remember that many other countries have a similar policy when going ashore and you willbe subject to their currency allowances at the current exchange rate. You can check the Happenings on Board via Navigator to view a complete schedule of shipboard activities to help plan your day. We regret any inconvenience this may cause. Please contact Ship Services for further information. Hi! The rate is US$16.00 per minute and billing begins at the time specified. Try the Dive In, located on the Lido Deck, featuring hamburgers and hot dogs. WebThe Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. If you choose, continue the journey into the Yukon on your Alaska cruisetour. By Holland America Other restrictions and exclusions may apply. It is also a good idea to bring along a record of your immunizations, as requirements for immunizations may change. If you purchase a post-cruise transfer from the Shore Excursions Office while you are on the cruise, that will count as an on-board expense. If downloading or using off ship, your regular carrier rates may apply. Religious Services:In order to serve the spiritual needs of our guests, we provide the following services. It is essential that we be notified of any special medical, physical or other requirements you may have (including whether you intend to bring a scooter with you) as soon as possible, preferably at the time of booking, so that we may make our best effort to accommodate you. I take the cash as well. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. of disembarkation. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. To celebrate Holland The Casino is not open in port and certain restricted waters and you must be 18 or over to play. A password will be selected by the parent/guardian of the child. Tourist/visa requirements are determined by passport nationality, not by country of residence. Please log in to purchase your shore excursions. Once you get onboard you can check out what's happening on board, explore and book shore excursions for your entire voyage, browse dinner menus and book dining, keep in touch with traveling companions on board with chat, see account details including your onboard statement and more. Extension cords (without surge protectors) are allowed on board when used with proper caution. We have some from HAL; some from TA and also our CCL stocks. a visa for stays of 90 days or less, when they meet all requirements. You will claim your luggage when you arrive at your final airport destination. Certain countries require that you obtain official authorization(called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. But, if you can, consider someone like me/us, who did not have the finances. When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport. Every cruise ship I'm been on has a cash machine and I've never seen it down. Crew Appreciation and Service Charge Policy. Reducing waste:Our waste management approach focuses on reducing the volume and toxicity of waste we generate. Unused TA credits were credited back to our credit card at the end of the cruise. Have your travel advisor call World Cruise Reservations at 1-800-522-3399 or1-206-626-7353 to add services to your itinerary. Or just add any leftover amountto your onboard gratuities. For further information on our relationship with airlines, please refer to your Cruise Contract. Laundry: For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. A year or so ago we had a promotion OBC that was supposed to be good only for shore excursions, but in the end they applied it to our account and some of it ended up being credited to other things. Choose from a festive multi-course affair, a quick casualdinner for two or an intimate meal in the privacy of your stateroom. Capacity is limited for many activities, so book early using your Onboard Credit. For more specific information regarding the following categories, please visit the Accessible Cruising section of our website at hollandamerica.com: Stateroom Information; Mobility Equipment; Ship Transfer Options; Shoreside Mobility, including Airports and/or Train Stations and Land Tours and/or Shore Excursions; Service Animals; Blind or Low Vision; Deaf or Hard of Hearing; Oxygen; Food Allergy Information; Children with Special Needs; and Wheelchair Accessible Route Maps. Please note the following general information about Luggage Direct: Restrictions for each homeport city include participating airlines, earliest and latest flight times, and citizenship requirements. Guests who require that level of care will need to travel with a companion who is able to provide the assistance necessary. On Grand Voyages when suggested attire is Formal, suits or dresses are recommended. I will have travellers checks to cover my account. You may order hot water from our complimentary In-Room Dining service 24 hours a day. Teens: Mocktail Parties, karaoke contests, trivia contests, jewelry designs, video games, staff vs. teens volleyball tournaments; together with themed events Face Your Fears, Casino Games for Prizes and TV Game Show Night allow teens 13 - 17 to attend events in a relaxed environment allowing them to comfortably make friends while having fun. And I have been successful with just putting gambling money on room account and then cashing out at casino. While some credits are Additional information concerning Customs matters will be provided during your cruise. Accessible Transfer Requirements: If you require a lift for boarding the transfer vehicle, please contact us or have your travel advisor advise our Guest Accessibility Department (please see contact information in the GUESTS WITH DISABILITIES section) as soon as possible, so we can arrange a special transfer. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency. Note: Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. Please note that minimum age for guests using the fitness center is 16. For detailed information regarding mobility equipment please refer to the GUESTS WITH DISABILITIES section of this document or visit the Accessible Cruising section of our website at hollandamerica.com. This topic is now archived and is closed to further replies. Schengen Visa Holders: New requirements pertaining to proof of medical insurance coverage have been adopted for all Schengen visa holders. bars, the shops, spa, shore excursions. For more information, or to sign up go to maketraveleasier.com/Holland or call 1-877-847-0045 to speak to one of our customer service representatives. ), taking into account all appropriate matters including, but not limited to, weather conditions, ships location, weight of the guest or his or her mobility device, etc.