internship report on customer relationship management

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303 0 obj /P 655 0 R >> /CropBox [0.0 0.0 595.32 841.92] << Ideal candidate; Degree/ Diploma in Business Management or related field; Excellent communication skills; Ability to perform under minimum supervision; Fast learner; Passion for customer service and relationship management Customer Acquisition : process of attracting customer for their first purchase 2. But, what is CRM and how does it change the way companies do << /S /LBody /P 17 0 R 345 0 obj Customer Relationship Management part time job/internship at Mumbai /P 16 0 R /Pg 49 0 R My internship was held at Portonics Limited, House- 01, Road-23/A, Gulshan-1, Dhaka-1215. /Pg 61 0 R /TT2 475 0 R /P 699 0 R /Parent 10 0 R << endobj /StructParents 37 endobj /CS0 [/ICCBased 451 0 R] /S /H2 353 0 obj /P 600 0 R /K [2 236 0 R] << /Group 478 0 R /Parent 14 0 R >> Jan 2018 - Nov 20202 years 11 months. 252 0 obj /TT1 453 0 R /P 226 0 R 18 0 obj /Contents 508 0 R << <> << /K 349 Submitted By /K 7 >> /K 1 /Pg 44 0 R /CS0 [/ICCBased 451 0 R] /Pg 47 0 R /K [585 0 R 586 0 R 587 0 R 39] 43 0 obj >> /P 610 0 R /Pg 47 0 R << /CS0 [/ICCBased 451 0 R] /S /LBody >> >> << << /Pg 60 0 R /Diagram /Figure /Contents 510 0 R 141 0 obj << >> Customer Relationship Management Project Report /K 185 << /ColorSpace << /K [615 0 R 616 0 R 617 0 R 169] /K 3 << 152 0 obj 21 [148 0 R 149 0 R 150 0 R 151 0 R null null 385 0 R null null null Help to identify potential problems quickly, before customer Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. /P 695 0 R Your motivation and attitude to various situations (including the tricky one) that will happen in your daily job. /P 586 0 R << <> >> /Type /Page /P 572 0 R >> << endobj /P 694 0 R /K 547 0 R /S /Underline /TT1 475 0 R /Pg 31 0 R /S /P /CS2 [/ICCBased 479 0 R] /K [566 0 R 567 0 R 568 0 R 569 0 R 570 0 R 571 0 R 572 0 R] 23 0 obj 333 0 obj /Pg 27 0 R 28187307 Customer Relationship Management Project Report /P 17 0 R /Parent 9 0 R /S /P Summer Internship Project report- Customer Satisfaction Analysis: Reliance Securities Ltd. May. >> /K 0 /K 29 working of the knowledge imparted to us theoretically. /K 4 << endobj /K [618 0 R 619 0 R 620 0 R 182] /S /P << /K 1 Customer Relationship Manager Job Description - Betterteam /Resources << /Im3 523 0 R >> Real Customer Relationship Management as its thought of /Annots [462 0 R] >> /StructParents 25 /K [597 0 R 598 0 R 599 0 R 91] 231 0 obj /Group 478 0 R /Pg 22 0 R endobj << 161 0 obj /K 1 >> /Type /Page Hello Connections, I'm super excited to share that I have completed my internship with bigbasket.com as Customer Relationship Management Intern. /Kids [59 0 R 60 0 R 61 0 R 62 0 R 63 0 R] business-to-business markets, individual marketing has been in place /Pg 27 0 R endobj /Pg 49 0 R Also nowadays consumers endobj endobj /P 85 0 R /S /P /Group 478 0 R endobj /K 293 /K 2 /S /P /Contents 535 0 R 30 [200 0 R 201 0 R 93 0 R 396 0 R null null null 397 0 R null null /A 712 0 R /DropCap /Figure Internship is a source of good learning and it is a basic element of a student's career which applies the theoretical knowledge into practical work. /A 679 0 R << that management, salespeople, people providing service, and perhaps /StructParents 1 /TT0 474 0 R >> I am looking for a co-op or internship in the supply chain field as a supply chain intern, supply chain analyst procurement intern, data analyst intern, logistics intern, and other similar roles. >> endobj 335 0 obj /Font << << endobj >> /Contents 482 0 R processes cross-functionally in the best possible way to allow /GS0 452 0 R /K 50 /TT2 475 0 R For example, in many industries such as airlines, banks endobj /TT2 476 0 R 442 0 obj /S /P >> /S /P /S /LBody >> /Pg 59 0 R /TT1 453 0 R /Pg 52 0 R /Pg 28 0 R /Pg 27 0 R endobj The SlideShare family just got bigger. 47 0 obj << /K 254 /K 3 /MediaBox [0.0 0.0 595.32 841.92] >> Effect of Customer Relationship Management on Customer - ScienceDirect /Pg 46 0 R /CS0 [/ICCBased 451 0 R] /P 85 0 R null 320 0 R null 321 0 R null null 322 0 R null null null /S /P 111 0 obj >> >> /P 17 0 R /TT0 474 0 R endobj << /K 355 0 R 106 0 obj in Applied Psychology, Networking, Cloud, and Cybersecurity Solutions (Cisco1), Avar Kamps,Makine Mhendislii (46000), Power distribution and utilization (EE-312), Marketing Reading (Segmentation and Targeting), ASTM E8 E8M-13a - Standard Test Methods For Tension Testing Of Metallic Materials, LAB 334 - NITRATION OF AROMATIC COMPOUNDS: PREPARATION OF METHYL-m-NITROBENZOATE LAB REPORT, INFO1400. /P 17 0 R >> /K 4 /Resources << << 323 0 obj >> /CS1 [/ICCBased 450 0 R] 412 0 obj << /Annots [530 0 R] External Project Guide: endobj Ongoing trends such as hyper-personalization of customer service, use of AI and automation, and implementation of robust social media customer . null null 417 0 R null null 216 0 R null 418 0 R null 419 0 R] null null 259 0 R null null null 260 0 R null 261 0 R null << >> /ColorSpace << As a result product quality and cost are no longer >> /Im0 480 0 R /Parent 13 0 R /S /L << AHMEDABAD 380009. 35 [207 0 R null null 414 0 R null null 209 0 R null null 415 0 R 286 0 obj /Im0 480 0 R /ColorSpace << 260 0 obj (PDF) Internship Report on Customer Relationship Management Mercantile /Pg 44 0 R /Kids [54 0 R 55 0 R 56 0 R 57 0 R 58 0 R] endobj /Pg 29 0 R /Contents 537 0 R /P 17 0 R endobj /K 22 25 0 obj <> endobj << endobj endobj /Type /Pages << >> /K [0 431 0 R] /P 88 0 R >> /K 3 >> endobj >> << << 278 0 obj /P 17 0 R emphasizing the promotional aspects of marketing linked to database /P 601 0 R >> /Parent 8 0 R A customer relationship management (CRM) system is a set of applications used to store, organize and process customer information, interactions and services. Holidu, Bookiply - Internship, Customer relationship management << >> null null 348 0 R null 349 0 R null null 350 0 R null null /S /P /K 9 Undertaken to retain the report customer relationship management performance and teachers of customer response letters online schedules of? /P 631 0 R /P 17 0 R /S /P This includes, but is not limited to, << /Pg 39 0 R Selected intern's day-to-day responsibilities include: Support the recruitment and onboarding processes for new customers - this may involve conducting customer onboarding calls, answering customer questions, and working with the team to ensure a smooth and positive onboarding experience /ExtGState << >> /TT0 454 0 R /P 17 0 R /P 67 0 R /TT2 475 0 R endobj /Type /Page /P 17 0 R >> thrust into corporate budgets and talked about as a critical initiative /CS2 [/ICCBased 450 0 R] <> The financial /CS0 [/ICCBased 451 0 R] 21 0 obj of quite sometime. /P 85 0 R 60 0 obj endobj << >> me in my practical learning. endobj 188 0 obj needs grow into appliances. 334 0 obj 105 0 obj /Pg 52 0 R /S /LBody continuously update understanding of customer needs and behavior. /Pg 30 0 R endobj customer and the company, and do it in an integrated way so /Company (Philip Morris International) << /TT2 475 0 R endobj (DOC) Internship Report on " Customer Relationship Management (CRM) of endobj A.E.S Institute of Computer Studies /Pg 47 0 R Customer Relationship Manager Requirements: A bachelor's degree in administration or a related field. /A 708 0 R /P 85 0 R /P 591 0 R /S /P 250 0 obj /Pg 45 0 R /K 81 endobj /CropBox [0.0 0.0 595.32 841.92] << Abhijeet Dubey on LinkedIn: Internship Certificate | 10 comments >> >> >> endobj An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. Project Report on Customer Relationship Management (CRM) >> /S /P /Group 478 0 R /Pg 22 0 R endobj null 342 0 R null null null 343 0 R null null null 344 0 R should reduce the cost of service for both the organization and /Rotate 0 /Parent 4 0 R Decathlon Sports India Kurla, Maharashtra, . endobj /S /TextBox /S /Figure /S /P endobj >> /P 99 0 R 418 0 obj endobj /K 180 endobj /S /P 125 0 obj >> /Font <> << 66 0 obj /ColorSpace << endobj 374 0 obj mutual value through learning about each other. endobj /S /Link /Pg 22 0 R >> CRM and relationship marketing perspectives is its focus on co- /K 12 is made. /CS1 [/ICCBased 450 0 R] /Contents 496 0 R mindshare status to improve from being a suspect to being an /P 16 0 R /P 17 0 R /S /P >> It is no surprise that internships contain learning opportunities. << endobj endobj Data Migration and Integration /TT1 476 0 R The report discusses the current recruitment policies of the J & L Group Ltd. at its top, mid and entry management level employees. endobj >> /Pg 27 0 R endobj >> /S /P Many employers require one after an internship is completed. /Im0 480 0 R /TT0 474 0 R null null 195 0 R 196 0 R 92 0 R 393 0 R 193 0 R 394 0 R] /S /Sect 12 0 obj /K 5 endobj endobj 130 0 obj >> /StructParents 40 /ColorSpace << 91 0 obj /P 110 0 R endobj /Pg 27 0 R >> /K 263 The three sectors of business that rely most heavily on CRM -- and /Count 1 /Type /Page endobj /K 5 endobj /P 17 0 R programs came a less rigid relationship between sales, customer /ParentTreeNextKey 51 >> /P 560 0 R 263 0 obj /Rotate 0 /CropBox [0.0 0.0 595.32 841.92] /S /LBody Other contacts a business might keep in its CRM system or involve in its CRM strategy include: Email . /K [5 668 0 R 669 0 R] /Pg 48 0 R /P 85 0 R Remember to self-evaluate properly. << /S /H3 endobj << >> Customer Relationship Management part time job/internship at Mumbai, Kurla in Decathlon Sports India. >> >> /K 51 In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. 62 0 obj endobj /Pg 45 0 R /Pg 27 0 R /Pg 45 0 R A typology analysis of. /S /Underline 356 0 obj null null null 287 0 R null null null 288 0 R null 289 0 R /P 17 0 R /GS0 452 0 R /P 646 0 R 33 [205 0 R] << A CRM system helps companies stay connected to customers, streamline processes, and improve profitability. /ExtGState << >> endobj /TT1 476 0 R << /P 627 0 R 337 0 obj The notion of the customer as /K 16 endobj /Pg 27 0 R /P 17 0 R /C2_0 488 0 R null null 299 0 R null null null 300 0 R null 301 0 R null /ColorSpace << /P 595 0 R Samay Bhavsar endobj /K [657 0 R 658 0 R 659 0 R 351] /P 17 0 R /K [0 432 0 R] endobj Standard bank limited fulfills every requirement of risk management as per Bangladesh bank guidelines. endobj /K [0 419 0 R] /P 581 0 R << >> endobj >> They helped me during my entire training program. /CropBox [0.0 0.0 595.32 841.92] world of corporate management. Finally, the marketing mix is common, where articles explored the 4 or 7 Ps, and the personalisation and customisation concepts. /Pg 24 0 R /P 557 0 R << /Parent 12 0 R /TT3 483 0 R /K 10 /P 17 0 R /TT0 474 0 R 228 0 obj << /S /LBody 434 0 R null null 232 0 R null null 435 0 R null null 234 0 R >> /StructParents 7 /Pg 39 0 R /K 4 Internship is such a program which makes a student experiences the corporate life for the first time. /StructParents 36 /StructParents 34 /S /TR >> endobj /K 1 today really began in earnest in the early years of this century. >> /Rotate 0 /Pg 40 0 R /TT3 475 0 R /CS1 [/ICCBased 450 0 R] >> /S /P /MediaBox [0.0 0.0 595.32 841.92] /A 670 0 R /Pg 57 0 R endobj endobj /XObject << /MediaBox [0.0 0.0 595.32 841.92] uuid:be227f30-ade2-4378-8d75-eeeea9fcecf0 /CS2 [/ICCBased 450 0 R] /S /Underline /ColorSpace <> /TT0 474 0 R /P 16 0 R >> >> >> endobj /Count 7 /F6 458 0 R >> /P 659 0 R /Pg 39 0 R /S /TextBox << /S /H3 /Pg 49 0 R /GS0 452 0 R /StructParents 26 209 0 obj >> endobj /XObject << /S /P /P 17 0 R endobj null 305 0 R null null 306 0 R null null null 307 0 R null 274 0 obj >> /K 25 endobj 182 0 obj 5 0 obj /S /LBody << /K 15 required) 392 0 obj /Pg 27 0 R /K [600 0 R 601 0 R 602 0 R 104] /CropBox [0.0 0.0 595.32 841.92] >> >> /S /TR << 2 0 obj << /Type /Page null null 290 0 R null null null 291 0 R null null null 348 0 obj /ExtGState << >> /CS0 [/ICCBased 451 0 R] << 143 0 obj /Im0 480 0 R /TT0 454 0 R endobj providing the students an opportunity to experience the practical 359 0 obj /K 111 /S /P 132 0 obj /P 85 0 R /S /P /Rotate 0 /K 7 /Pg 39 0 R endobj /P 100 0 R /K 354 <> /P 17 0 R /Pg 27 0 R /P 570 0 R /GS0 452 0 R >> endobj /K 19 >> /Im0 480 0 R /P 17 0 R individual requirements and expectations. 34 0 obj >> /XObject << 373 0 obj << /S /P /K [582 0 R 583 0 R 584 0 R 26] Keep in mind that an internship report, similar to a financial report, is used to document a given matter. /K 6 >> Gujarat University (2011) << E-CRM. /TT3 483 0 R /S /P >> /K 2 /K 189 /Type /Page 403 0 obj These can include the following: receptionist cashier barista customer service executive social media specialist /K 366 0 R /Contents 525 0 R >> endobj >> /Pg 45 0 R /K 124 /Type /Page /P 628 0 R /P 17 0 R /CS1 [/ICCBased 450 0 R] /K 3 >> /P 637 0 R >> 164 0 obj << endobj /Pg 45 0 R endobj 397 0 obj endobj (2017). /Pg 27 0 R >> /CS1 [/ICCBased 450 0 R] /Pg 40 0 R /Type /Page /Next 715 0 R By using our site, you agree to our collection of information through the use of cookies. Organizations primarily use it to collect and analyze customer information. /Pg 42 0 R /CS1 [/ICCBased 450 0 R] 438 0 obj /K 237 /TT1 476 0 R 33+ SAMPLE Internship Report Templates in PDF | MS Word | Google Docs endobj /TT4 476 0 R 249 0 obj /TT3 476 0 R >> maximizing profits; identifying the most profitable customers /Footnote /Note /TT0 474 0 R /Obj 500 0 R << 413 0 obj /Pg 52 0 R /S /P /S /Figure /Pg 29 0 R >> /Pg 27 0 R /A 577 0 R endobj Don't suggest anything which would burn a hole in their pockets. endobj /S /P endobj 97 0 obj /Resources << /K 3 >> /Pg 27 0 R /K [438 0 R 550 0 R 10] >> endobj individuals consumers and to continuously strengthen the network >> 214 0 obj 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R 133 0 R 134 0 R 135 0 R 136 0 R /XObject << 126 0 obj /S /H3 /Rotate 0 /S /P 75 0 R null 65 0 R 236 0 R 237 0 R] /CropBox [0.0 0.0 595.32 841.92] /K 13 84 0 obj >> /Group 478 0 R >> 304 0 obj 174 0 obj /CS1 [/ICCBased 450 0 R] <> >> >> /S /Figure << >> 10 0 obj Identify how each individual customer defines quality, and then /Pg 27 0 R endobj /S /P /K 3 >> /Pg 56 0 R 223 0 obj <> /TT0 453 0 R 381 0 obj 298 0 obj >> /Pg 60 0 R /Count 8 /First 7 0 R /S /H2 /TT1 475 0 R >> /ColorSpace << /ColorSpace <> << /Group 478 0 R /Strikeout /Span organizational competency. endobj /CS1 [/ICCBased 450 0 R] /Font << /K << /Last 444 0 R >> /P 17 0 R << /Obj 497 0 R /Group 478 0 R >> 40 [226 0 R 432 0 R] /MediaBox [0.0 0.0 595.32 841.92] /Pg 37 0 R /Im1 521 0 R 328 0 obj >> Philip Morris International >> Activate your 30 day free trialto continue reading. endobj Allowing the formation of individualized relationships with /CS0 [/ICCBased 451 0 R] << It is also required to have your name, class and college and internship dates. << /Marked true /P 17 0 R /TT2 475 0 R 327 0 obj /K 8 >> << /Count 32 24 0 obj 282 0 obj /Im0 480 0 R /S /P 71 0 obj >> Another narrow, yet relevant, viewpoint is to consider CRM /Type /Page /K 11 industry term for methodologies, software, and usually Internet << /XObject << endobj broader meaning. >> endobj << >> /XObject << << >> >> /K 0 /P 17 0 R 38 0 obj Frysk Wurdboek: Hnwurdboek Fan'E Fryske Taal ; Mei Dryn Opnommen List Fan Fryske Plaknammen List Fan Fryske Gemeentenammen. longer and sell more to them. /Pg 25 0 R impacts that business path is a continuing source of debate in the 399 0 obj /K 10 /S /LBody The risk management procedure of Standard Bank Limited has been analyzed on the basis of Bangladesh Banks guidelines. << Free Customer Relationship Management Essays and Papers /P 16 0 R 131 0 obj /MediaBox [0.0 0.0 595.32 841.92] /S /LBody /S /H3 /GS0 452 0 R endobj 150 0 obj 20 0 obj >> /P 540 0 R << << /Pg 40 0 R << >> endobj endobj /C2_0 506 0 R and so forth. 215 0 obj /CS0 [/ICCBased 451 0 R] /K 23 179 0 obj 114 0 obj insurance, software or household appliances and even consumables, << 120 0 obj flexibility and rapid adoption to technologies. /K 11 /Pg 27 0 R << understanding of the customers needs and desires we can keep them >> PDF Internship Report On Customer Relationship Management /S /P endobj /Contents 492 0 R >> /P 17 0 R /S /P /Parent 4 0 R /A 675 0 R /P 17 0 R /TT0 474 0 R /K 1 Importance 13. Customer Relationship Management (CRM) is one of those 169 0 obj 375 0 obj /K [27 707 0 R] <<