Drug Bust San Antonio Today, Articles V

ACCC chairman Rod Sims said the statements created a false sense of urgency. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. Dont think you would be the lucky one. The message from Viagogo is "please note these tickets may not be available again if you abandon them''. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. 2.11 Ticket Fulfillment. viagogo - Buy & Sell Concert, Sport & Theatre Tickets $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Each refund request must be individually assessed under the relevant legal authority or administrative rules.. [It was like getting] blood from a stone.". I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. When you do an internet search, do not use the word tickets. Think you've been ripped off? Claire Turnham's self-help guide for What ticket resellers must do In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher. A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. ACCC chair Rod Sims said: Viagogos business practices were unacceptable. Editor, Marcus Herbert. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. it is a scam. He described one category of representations as having been made on an industrial scale. Stay away from them!!!! 6.1 No Warranty. "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. Just as before, when you make a ticket selection, the clock starts ticking. It emerged that tickets from a legitimate Real Madrid ticket seller to see the same game were $442, and they hadn't gone on sale yet. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. First, don't use Viagogo. Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. Read Customer Service Reviews of www.viagogo.nl - Trustpilot My event is cancelled or postponed - What do I do? It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. At no time do We provide the Buyer's payment information to the Seller. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. If you dont know the location of the office processing your application, send the completed form to your. PSA: Reminder that viagogo is a scam and you will probably get - reddit Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. 2.4 Listing. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. To be a member of this Site, You must agree to accept the terms in this Agreement. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Viagogo ranks 177th among Tickets sites. This is so we can promote the sale of tickets and items that You list for sale. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". momentum in tennis physics. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Consumers urged to avoid viagogo | NSW Government viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers Here are our four CHOICE tips for safe ticket buying. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. Why do my tickets have someone elses name on them? Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). 1.3 viagogo Guarantee. 6.10 Notices. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. She was told that up to 200 people had also been turned away due to fake tickets. Mr Sims said many consumers were caught out by the "extraordinarily high" fees. You will pay NT$9225. You can email the site owner to let them know you were blocked. The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. Service 196 Value 191 Shipping 166 Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. When We receive an offer by bank transfer, We will check to see if the bank account is valid. viagogo - Buy & Sell Concert, Sport & Theatre Tickets 2.16 Season Cards. Contact Viagogo directly - raise a complaint & request a full refund. These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. 4.2 Stolen Property. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. To request a refund: From the actions menu, select the 'Request Refund' option. Click to reveal See something that's not quite right in this article? In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. To share your thoughts or ask a question, visit the CHOICE Community forum. FanFair publishes a guide for getting a refund from Viagogo These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. We often link to other websites, but we can't be responsible for their content. They take your money and have no way to ensure you get the tickets. Petition Block Viagogo website in Australia Change.org How do I get a refund from Viagogo? - Consumer NZ According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned.