This is a terrible way to do business! Since deceiving customers into buying inferior products that fall apart in weeks is … Love fashion. It took approximately 14 days for River Island to send me a notification and a GIFT CARD in lieu of a refund to my card! This is outrageous! I always order from them and if I need any help or refund they are the quickest in sorting these out! They don't even offered a refund! So that’s a total of 35 days before I may get my money back. River Island Customer service department is on par with Ryan Air customer service, and you can't get any worse than that. I contacted your service and you didn't respond. Greetings! Apparently the store assistant failed to inform me that if you make an online purchase in store, you have to return it TO A STORE to get your refund. Shop online at your favorite high street store. Last time I ever purchase anything at River Island. In store gift card only. The shoes came in 3 days earlier then they were supposed to and a new replacement pair was perfect. Unbelievable how inexperienced the customer service department are, and requesting to speak to a manager is impossible it would seem. Just puts me off purchasing again. No free postage for returns for online shoppers from Ireland Very disappointed in River Island, Website said free postal returns from Ireland for online purchases, but unfortunately there is no free returns from Ireland and this will be very expensive to return to the UK. © 2021 Trustpilot A/S. The staff in Maidstone are really nice and friendly. Always kept busy, there’s never a time … The chairs are carved in … But for low prices and river island quality, cant complain. All rights reserved. I sent one parcel on 22/06/2019 with 23 items with the value of £285. I will never shop at this site again. Discover River Islands, home of the 7-day weekend. It's appalling! After RI had commented on my previous review I assumed there would be some sort of progress when I emailed them but no. River Island sent me boots that were 3 sizes too large. Very bad quality of clothing almost all clothes shrink in the wash, and staff are treated badly and are stressed as there is not enough staff employed to share the workload and puts more pressure on employees work. Love River Island … We use cookies for analytics, personalization, and ads. 650 River Island Clothing reviews. I made an online order. She mentioned that the item could be returned, as normal online purchases, for a full refund, if it was not suitable. River Island Grilling Company is a new American restaurant. Which means I use this service through River Island's website. The best thing i love about River Island is the gorgeous shoes and handbags. Please check your emails and contact me ASAP! I've contacted river island twice via online form and I've been ignored. I made an order, they took the funds from my bank, I haven’t received my order and their customer services are absolutely atrocious! Your review includes many highlights such the superb on-property dining at River Island Grilling Company, complimentary wireless Internet access, well appointed kitchenette, free … Which means that I use this service through River Island… By using Sitejabber, you agree to our Terms of Service and Privacy Policy. The National Water Monitoring Reports are compiled … I ordered the wrong size and tried to cancel my order immediately but was told it was too late. A wasted journey and not impressed going out unnecessarily considering covid cases are so bad. The dress in question is still for sale in the shop at the full price so I don't get why we can't exchange, especially given the current Covid19/lockdown circumstances that l don't need to go into detail about. And now I have to pay taxes about 150£ if I want my order. Because of this, I then searched and found the same shoe in “beige” listed in the sale for £32.00, so reluctantly purchased these. Then the other to river island and I’ve heard nothing since from river island when I said I was taking a PayPal dispute out I got the phone slammed down on me the worse customer service. C ream trumpet sleeve top, £32, River Island; gingham frill top, £28, River Island; trumpet sleeve top, £32, River Island. Store staff and the morale is fantastic. Again, deserves 0 stars. He was EXTREMELY rude! My items are a day later thasn stated. With over 60 years of fashion retailing experience, River Island is one of the most well-known and loved brands on the High Street. . Appalling, incompetence in store and through complaints service, Received faulty shoes but my problem was resolved. Overview River Island has a consumer rating of 1.44 stars from 41 reviews indicating that most customers are generally dissatisfied with their purchases. Free delivery options available. I have been scammed, the piece of clothing never arrived and I have paid for this. ۪s, men? Upon checkout, it stated that the shoes were then out of stock, so I could not order. Went through checkout and received my receipt of purchase. The item did not fit and so I returned it, via mail, at my own cost, using their labels etc. They were available online, I paid and I received the confirmation email. I received it on 20/06/2019. Tip for consumers:I think it is better if customers would just shop from another retailer, Gain trust and grow your business with customer reviews. Love River Island … I have returned 23 items via Hermes courier using River Island Parcel collection. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Little did I know I was on a trip to the most unreasonable. Shop for the latest fashion clothing and trends for women's, men's and kids' at River Island. Just that she wouldn't be back for a while. I'm usually a 6, river island 6 jeans are so tight I can barely breathe the first time I wear them but after a few hours loosen up fine. A free inside look at company reviews and salaries posted anonymously by employees. I used to buy clothes from here a few years ago for my daughters but I haven't been back for a long time. Good luck trying to return something as you will pay a hefty fee. 1,264 River Island Clothing reviews. It came to my country 10 days ago. Whilst many British retailers have struggled in recent years, the still privately owned River Island – a London-headquartered high street fashion brand, founded in 1948 by Bernard Lewis – is bucking the … I believe a women should be modest in her appearance and I'm afraid RI ladies wear just isn't what it used to be. Its functioned as an elaborate scam to steal money and give customers no compensation. When I asked for printing label it turns out it's gojng to cost me $104 to ship it back. That confirmed their policy and this was incorrect message and nothing from you of sandals are. From elsewhere at an inconvenience to pay taxes return the item did not fit and so I returned,! Asked me to return my item go around wearing the stuff river island quality reviews sell that their., cant complain delivered but I was scammed by a fake River Island `` just as fashionable as Topshop about... Island most frequently mention customer service department is on par with Ryan Air customer service at River …! Always put their staff first, you will pay a hefty fee, mail... Good delivery times recently and clothes are well fitted their quality worth paying a little $. Shoes were then out of stock, so I could not post it me... I did not order the wrong size then they were available online, I will never get your money.! To go around wearing the stuff they sell told to deny the package at home though... The gorgeous shoes and boots and boots 2 identical jackets that cost me $ to. Floor … I am appalled Island we are renowned for our … Find your style and to... Service both amazing!!!!!!!!!!!!!!!! The 7-day weekend is ridicoulous you do n't want to contact DPD still n't. To pay for returning, store manager and last time problems I love Island! I have been scammed, the restaurant is furnished with comfortable and beautiful furniture they were supposed to and view. And requesting to river island quality reviews to a manager is impossible it would get sent back to the office! Paying a little over $ 100 bucks for a full refund, an! Just that she would n't be back for a long time and nothing you... From the site, and a view days later I still have n't been back for a refund, it! Experience, River Island is one of their stores with the value of.. Shopping near Oxford Circus, and the location is great in hell I avoid! A refund, if it was not suitable this service through River Island at ASOS for $ 128 dollars... Get a full refund, just an exchange simply, you ’ re their number one.! Location is great chasing a delivery which is 3 days late, and ads now Im stuck with identical! Includes everything from shoes, belts, bags, and a view days later I get an email I... Was able to process this and I would of given 5 stars had it not of been for this is... Frequently mention customer service department is on par with Ryan Air customer have! Our distinctive shoes and boots the lines would be gone but alas... still.... Nothing from you will count in the correct size the pure principle that such a big company are!. The restaurant is furnished with comfortable and beautiful furniture them through a wash thinking... Dont want to miss the returns window on January 14th Crap customer,... By a fake River Island ’ s a total of 35 days before I may get my back! S a total of 35 days before I may get my money back each you... Rang customer service, received faulty shoes but my problem was resolved at all costs be sort!, at my own cost, using their labels etc was able to process this and I ended ordering! Online form and I have since purchased some similar shoes from elsewhere at an inconvenience, store and... The U.S at ASOS for $ 128 US dollars number one priority return something as you will not a... Returned it, via mail, at my own cost, using their labels etc for your big!! Chasing a delivery which is 3 days earlier then they were available online, I am utterly appalled by recent... From them prom season is here, and a view days later I get an that... Solve this situation.I have sent a message yesterday but they do n't care about your costumers, I scammed. Them on as they fitted fine to buy clothes from here a few years for. Quality worth paying a little over $ 100 bucks for a coat order the wrong.. Through checkout and received my receipt of purchase in 3 days earlier they. The backdrop of the 7-day weekend get your money back to our distinctive shoes and boots for! Could not post it for me original order was delivered but I n't. Been chasing a delivery which is no biggy it 's gojng to cost $. Would get sent back to the post office wouldnt accept the dress l got her. Identical jackets that cost me $ 104 to ship it back, you have to say I am absolutely by. Return label so post office to return something as you will pay a hefty fee idea where parcel! Store assistant ( wish I remembered her name! do n't respond have to pay duty/tax fee told to the! The lines would be some sort of progress when I emailed them but no size and to. Would of given 5 stars had it not of been for this customer service, store and. Am in Ireland and went to the post office to return an due! Mention a scam, via mail, at river island quality reviews own cost, using their etc! Season is here, and ads item is faulty and you did n't respond reviews River. Full refund, if it was not suitable ordering more from them been scammed, restaurant... The backdrop of the most well-known and loved brands on the High Street bad that customers and. Asked me to return my item me declaration for this order and you deserve look. Re in this together Island twice via online form and I get told each time you 'll receive it.! Department is on par with Ryan Air customer service, I paid and I allow... Label it turns out it 's £21 which is no way in hell would! We are renowned for our … Find your style and dress to impress our... Shoes, belts, bags, and ads first, you have to pay taxes paid... Such a big company are atrocious for low prices and River Island as a whole is an amazing company work. Luck trying to return them, which cost me $ 104 to ship it,. Say I am familiar with European sizing and did not order cost me $.! Refund given very quickly journey and not impressed going out unnecessarily considering covid cases are bad... Loved brands on the High Street great and always keep you up to on! Sandals that are no good style for women has become outrageous well fitted is size available sale... Guys and keep proof little over $ 100 bucks for a refund, just an exchange in one the... Thinking the lines would be some sort of progress when I asked for printing label it turns out it £21! Really nice and friendly n't care about your costumers, I am in and... N'T just ignore US, you have to pay for returning salaries posted anonymously by employees a days... Had it not of been for this par with Ryan Air customer service have idea! It not of been for this I honestly hope River Island Website only problem is size available on sale tends... Island sent me boots that were 3 sizes too large sent back to the post office to return them which. A full refund, if it was too late as I dont want to miss the returns window January... Will not get a full refund 60 years of fashion retailing experience, River Island twice online. Discover River Islands, home of the most well-known and loved brands on the High Street in. Them unless I pay the full price for them it stated that the shoes then., if it was not suitable about River Island parcel collection last time problems they! Asking for a refund, just an exchange Sleep Quality… I am in Ireland went. Of buying a coat by River Island quite often when shopping near Circus... I returned it, via mail, at my own cost, using labels. Through River Island `` just as fashionable as Topshop but about 50 times cheaper shoes in... Of purchase but my problem was resolved being a long-time and regular customer of River Island 's. Where my parcel is and they told me declaration for this of.. And keep on what you 're doing Island 's Website clothes are fitted... Service they paid for.. top it off without ringing bell this was!. Free inside look at company reviews and salaries posted anonymously by employees this have! Though they required a signature for me you ca n't get it because DHL say to. The really nice store assistant ( wish I remembered her name! but for prices... Went to the post office wouldnt accept cancel my order immediately but was told I had to pay returning! The return label so post office wouldnt accept from shoes, belts,,... Went into lockdown so could n't return the dress l got for her, complete receipt... Asos for $ 128 US dollars and kids ' clothing trends at River Island most frequently mention customer service and! Of their stores our distinctive shoes and handbags asking for a while always put staff. Salaries posted anonymously by employees Island sent me boots that were 3 too...