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After we collect payment, we will send you an email confirming this. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. There is a 50 cent surcharge per trip for Blue tickets. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. My card/value was blocked due to an expired credit card. We offer a variety of discounts as outlined here. Who CANNOT use Clipper on iPhone or Android phones for fare payment? Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. The exception is BART HVD, which will be available the following day. For Andriod phones, you may need the move your phone around. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. Otherwise, you will be logged out automatically. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. On the cable car, the conductor carries a handheld card reader. Discounts; Where to Use; Locations . When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! To add a card to your Android phone, open Google Pay and click the + sign. You will only need a valid passport (or other valid travel document, see below) to enter Canada. Can I manage my Clipper account and pay my transit fares with my phone? Privacy Policy. Skip the side navigation menu and go to the main content. We do not accept cash, checks or debit cards requiring a PIN. Within each class, there are upgrade sections as well. Can I get reimbursed? On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. Center the card or device over the "Tag Here" graphic on the screen. Check out the r . Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Make sure you always have a current email address on file. Check Clipper News for holiday or modified hours. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. Log in to your Clipper account to add backup payment. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. We will send an email to confirm that you have updated information in your account. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. He started his journalism career as a sports editor in Iowa in 1975. Indeed! Riders are encouraged to get a Clipper Card to avoid the surcharge. How does Auto-Reload work with monthly passes? Use the same ticket when you exit. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. Funds added using Apple Pay and Google Pay areimmediately available for use. Key Clipper information translated to Spanish. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. Report a lost, stolen, damaged or defective card and discuss replacement options. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. How do I set up and use a Clipper card on my phone? Q&A: Highway 101 express lanes opened Friday. Skip the side navigation menu and go to the main content. Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. Select "Transit card" and "Add Clipper card". If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. Children from countries other than the US or Canada will require a passport and possibly a Visa. If you want to change your class of seating, you will need to reach out to our Reservations team. What happens if my transit benefit order will exceed the $300 cash balance limit? Find your service: AC Transit. ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. Please enter the ages for all children 18 and under. Pay With Outdoor Activities, Tours, Boat Tours & Water Sports, More. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Only registered Clipper cards are eligible for refunds. This page includes balance protection, online accounts, and card cancellation. In order to book using your travel credit please reach out to a reservations agent using our contact us form. Log in to your account to add a Backup Payment method. Clipper is a regional transit card that can be used on all transit in the Bay Area. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This page includes how to tag, card issues, and visitor info. You will need to use this new email address the next time you log in to your Clipper account. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. You will need to tag your card to a card reader or ticket machine to activate it. Be sure to review the paper ticket fare chart at the station. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. Once you do that, it will show up in your account. Im so glad that I dont have to go into the office the last two weeks. When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). Find your card and select Manage Auto-Reload from the More Options menu. The most you can load online at any one time is $255. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. As others have said, it's RFID interference with other cards that's likely the problem. Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). So if your primary funding source is declined, your order will be charged to your backup card. Once youve activated your Auto-Reload, youll be able to see it in your account. Complete the form below and a dedicated account manager will be in touch. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. Set up is easy and can be done on the spot or in advance while you are at home. You can set up automatic reloading when you initially order a card and load value online. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. For more information, visit Sales and Service Locations. What is the best way to tag on the new Clipper card readers? Prior to that he was an assistant sports editor at the paper from 1984-1987. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. We also offer special discounts for children and military personnel. You can load up to $300 on a Clipper card. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Your session is about to expire due to inactivity. Clipper cards pending pass? Both discount and regular Clipper cards can be ordered and managed online. Privacy Policy. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. There is a 50 cent surcharge per trip for paper tickets. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. To find out more information about replacing an RTC card, please visit 511.org. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. Clipper is now available throughApple Pay and Google Pay. Limited-use tickets are not available on phones. This is just another barrier to transit: an opaque payment system. Clipper is a regional transit card that can be used on all transit in the Bay Area. For a quicker response, we strongly recommend reaching out via our contact us form. I was charged the wrong fare. 2020, Metropolitan Transportation Commission.