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provided; every potential issue may involve several factors not detailed in the conversations I have deleted the app and reinstalled it. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. I cannot send even the simplest of messages this morning. Incoming mail works, but unable to send anything. I have tried sending individual messages and simple test messages but nothing works. No disrespect intended as your advice is probably based on years of experience of BTs service! Don't forget online banking, streaming services and social media accounts. Why cant my email address have BT.com in the display name? I expect that they are simply burying their heads in the sand and do not look at all. 16:52 EST 04 Mar 2023 If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". If I changed my email address I would be bound to lose something important. You can send and receive messages, but not actively manage the account. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). Terms and conditions of the sale . There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Customer: replied 2 years ago. I have a recent problem with my email service. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. 26-08-2021 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. 10-07-2019 Thanks for the examples that have been provided so far. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. Ive also tried not using advanced settings at all with exactly the same results as described above. This amount is subject to change until you make payment. Comic should be in the grade given in the listing title. I've rebooted twice and reinstalled Office 365 without success. for DISH Protect Silver unless you call to cancel. 17h33. on This isn't just a small delay. 11h40. on The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". 26-08-2021 on We do not allow any commercial relationship to affect our editorial independence. 13h37, on If you're having problems, try logging in to webmail. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. on These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. on My email is not sending from my iMac (iCloud). mingoslkd, call Many customers find the BT community forum is a great way of getting help. The accounts work on BT Webmail, both to receive and send. They also sent a test email from a PC using an outlook client and that didn't come through either. . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? on In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. Accounts that are inactive for six months are deleted automatically. 17h25. 19-12-2022 I exited and restarted Mail and was then able to send emails again. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. on You can usually find the option to redirect in the inbox settings of your old email account. I installed the outlook App on my iPad and it works perfectly I'm afraid. 25-08-2021 Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. View cart for details. Please check your email settings. 2 users liked/thanked this post: Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. 23-04-2021 Problems with email. Has anyone experienced this problem. All postings and use of the content on this site are subject to the. The problem is also affected by the addressee. 'I have always used the same email address,' says Dave, 79, from Cambridge. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. I have cleared cache and data. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. 15h33. Email headers can be found by looking at the email item's properties. This site contains user submitted content, comments and opinions and is for informational purposes btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. on 14-07-2019 Rachel Rickard Straus, Financial Mail On Sunday A workaround would be to use another SMTP - for example gmail if you have a google account. 19h37 15h04. Go through and update your details for each one with your new email address. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. Virgin Media says email accounts are only available to current customers. 13h18. 23-04-2021 I have a group of 14 people set up under Outlook 365. They must realise that they have a dreadful name. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. 26-08-2021 on Apple may provide or recommend responses as a possible solution based on the information I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. It's good (???) btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. Also, the web interface seems to be working just fine. This is a BT residential customer to customer forum. 23-04-2021 But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. We repeated the test and the same thing happened. BT Email - best practices for postmasters and senders of email. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. You may have to register before you can post: click the register link above to proceed. I can send & receive the bt emails using the Samsung mail app. Examination of the message heads of the delayed emails might be informative. PaddyB. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. I can't afford the risk.'. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. In my view, the Postmaster group are doing it the wrong way round. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. I know it exists because I can pick it up on ios and via BT Webmail. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. Our standard shipping option is via Royal Mail airmail. 8h29. . Last week I phones an advisor with a somewhat similar response. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . If everything works fine in webmail, you may need to check your program settings. Can I move my BT Email address to another account? Page 1 of 2 1 2 Last This amount is subject to change until you make payment. So it seems to be something between Android and BT Mail. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. I can take the same message and copy it into gmail and send from there and it gets through with no problem. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. Has anyone experienced this problem. 3 users liked/thanked this post: We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. Have you had the chance to try the steps in the article below? I cannot send even the simplest of messages this morning. Has anyone else encountered this and found a solution ? After 6 mos., if selected you will be billed $10.99/mo. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". Sorry but how do I PM you, and what details do you need? 15h24. Then power on the phone and iPad and tell me if it still has the problem. BT are blocking the complete domain which the sender is sending from. For those that aren't arriving, things obviously get a little more involved. by Send yourself a test email. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. 23-04-2021 23-04-2021 14-07-2019 Sending or receiving email. 3) Import all of your contacts from your old account to your new one. Doing so can save hundreds of pounds. The whole ISP domain is blocked. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. 09-07-2019 Go back to . Our Gmail accounts work on all our devices. None of the posts I have seen are the same as my problem however. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. It's very annoying and slightly weird. Though any rejection on our side should be returned back to the sender as a bounce. . At my age, I just don't have the energy to set up a new email address and tell everyone.'. 11h05. I can take the same message and copy it into gmail and send from there and it gets through with no problem. There'll likely be four of these, two from BT servers and two from Plusnet servers. Surface mail is also available; please e-mail us for . @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Just one other thing that might be relevant. Any ideas? Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. I have it in a notepad file as well if that makes it more readable. Have you had the chance to check if the issue persists on a different user account? We receive the following message when we try to send from our Mac. P.S. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. You should however check that your email clients are using the correct settings as per this link. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. Rest assured that we'll do our best to assist you or get you pointed in the right direction. I changed "Authentication" to "Password" and clicked on "Save". That is because he has a Virgin Media email address, which would be deleted if he switched away. Announcements, Guides & Community Updates. 14-07-2019 As soon as I removed that link all was well again. I have a group of 14 people set up under Outlook 365. 20h33 on 14h56, on Log out of your email account then, Using an email program? What does this mean? Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). Refunds. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. on Below is an article to help guide you through the process. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. This amount is subject to change until you make payment. 11-07-2019 by Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! @stevebrass Thanks, but same result as before. Something went wrong. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. 15h31. on A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. 19h32. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. A forum where Apple customers help each other with their products. I consistently receive this warning:whenever I try. We have received reports that emails to btinternet.comemail addresses are being blocked. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! After some trial and error I found that btinternet was objecting to my "signature" containing a link. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. BT L1 agent wasn't able to resolve and it has been passed to their email support team. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. Those who leave have their email account terminated and closed 90 days later. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. 15h27, on Various errors messages. 23-04-2021 15h31. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com How can we as customers get BTs attention and ensure that there is a fix? Thank you, JW. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. It is very annoying, I hope you guys reach me out soon. Sadly not the same as my experience. Thanks for the super fast analysis and reply. 13h52. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. What does this mean? Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. I feel there is something going between Google and Apple.