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She would do her best to escalate my process by letting them know this terrible status. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. BBB reports on known marketplace practices. Trustpilot is assessing this review in accordance with our flagging process. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. 1. Such companies should not exist. I would love the opportunity to help further but havent been able to identify your account. As you can see from your statement of account, available online (e.g. Because Regus prefers to hold that retainer as leverage over you. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. I have requested a retainer refund for almost three months. They are scammers, and incredibly dishonest. Your satisfaction is very important. [protected]@regus.com but did not receive reply. Hi Hannah, Im sorry if you felt the need to escalate this. This does not affect customers who have a permanent space as these are reserved specifically for them. A member of our team will get back to you as soon as we have the details. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. This does not affect customers who have a permanent space as these are reserved specifically for them. If it has been longer than 30 days, please get in touch so we can investigate further. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. The complaint has been investigated and resolved to the customers satisfaction. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. I sent Briana of Regus an email about how the procedure was going this week. Best regards,Michelle Spire. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. This is a multi-location business. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Great discounts. If you refuse to pay their bogus invoices they will send you to collections. Requesting your retainer refund is very easy: simply log into your online account (i.e. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. Why take the Change Management training from Reform Skills Inc? think about how low this company is. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Office staff are always friendly. Please email me at Lorraine.brule@regus.com with your company name and details. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Dont lie to customers. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. We also ensure all reviews are published without moderation. Customer service is simply poor. It made me crazy and I asked him to talk with Myesha or Dom. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. The complaint has been investigated and resolved to the customers satisfaction. DO NOT give them your payment info, DO NOT sign with them. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. They still continue to send invoices with no one responsible to be there to answer. Become better managers and business leaders by achieving optimal personal and business performance. Lease period: April and May 2018 I am a small business and cannot afford any of this. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. She promised me that I could get it on October 19 because it took 48 hours. This will ensure the agreement ends at the current final date and will not renew further. DO NOT give them your payment info, DO NOT sign with them. It is clean and smart and well organised. There is non existent customer service department. But the Regus does not have flexibilities, nor willing to retain long term tenants. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. We have a team of specialists available 24/7 to help you find the best solution for your business. Need to find a different location? They charge an excessive retainer fee. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Its an automated process. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Regus helps businesses find and create the right workplace for their people. September 14 I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. Hard revenue focused. Please note: Change Management is 1-day training program (Friday). We will then confirm your payment date and amount. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. I couldnt see your email address or Regus account reference in your message. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Lorem ipsum dolor sit amet, consectetur adipiscing elit. It won't go in any direction! A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. After investigating we noticed that your online request was missing. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. BBB is here to help. At the end of your contract, they will automatically renew you without a signature and without consent. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Please remember that the retainer is refundable at the end of your agreement. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Such a transfer may require entry into a new agreement. Company Name: Max Dragon Technology This company has the worst customer service I have ever experience in my life. If you refuse to pay their bogus invoices they will send you to collections. Regus is a complete and total scam company. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . BBB Business Profiles are provided solely to assist you in exercising your own best judgment. You should receive your refund within 30 days after your agreement end date. And of course, they just charged me $244 for November. I was using virtual office space. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! I sent Regus how my retainer process is going? I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. As expected, I didn't get any reply yet from Regus. One time I was waiting on the phone for almost three hours. My contact end of March 2021. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. I would love the opportunity to help further but havent been able to identify your account. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. It can take many months and still not response. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Sent numerous emails to account. Unfortunately, we're unable to help you because we don't have your account information. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. I cannot stress enough the lack of professionalism and poor service. Originally, total costs 20k THB, but end up with 50k THB. Best regards,Michelle Spire. Thank you, Lorraine Brule Global Customer Service at Regus. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. I sent an email to Briana and asked how my process going on? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Submit a complaint and get your issue resolved. Transparency is very important to us, and all services can be opted in/out through your online account. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Unacceptable billing practices. BBB Business Profiles generally cover a three-year reporting period. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. We may have received incorrect data. This company bills you for services you do not use. Thank you, Lorraine Brule Global Customer Service at Regus. I called them again, which procedure took my time for 3 hours. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. I posted the review here and Sandra replied to me. They would not remove the items that I didn't want. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you were to take direct space or a sublease you would also see these fees in your rent annually. ive been trying to get my money back ever since. They charge your card for amounts more than stipulated on invoices! I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Contact the organizer to request a refund. Signed up for a membership because I needed a private office for a few days. We pay those as well. Eventbrite page will show up only the start dates of all training sessions. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Requesting your retainer refund is very easy: simply log into your online account (i.e. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I got an email from trustpilot. It's an automated process. The company left an official comment on this complaint. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. So now you can enjoy more, for less. Hard revenue focused. As a matter of policy, BBB does not endorse any product, service or business. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Requesting your refund is easy. Briana got my call. I will be taking legal action if this is not returned within 28 days (31/03/2023). This review was chosen algorithmically as the most valued customer feedback. It goes against our guidelines to offer incentives for reviews. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Available for as little as a day, or as long as you need. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. At the end of your contract, they will automatically renew you without a signature and without consent. October 23 evening Customer Reviews are not used in the calculation of BBB Rating. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. The additional increase in your monthly fee is due to the annual indexation. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. 2023 Trustpilot A/S. It is IMPOSSIBLE to get them to stop charging. They signed me up for things that I didn't ask for - didn't realize it in the fine print.