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That is totally wrong!! I am waiting for Ross to reply back on who is, what it's being used for, and for a copy of my hilarious "return verification" tracking info. So please be considerate when it comes to returns or exchanges. I printed my bank statement proving that I had purchased the purse on Saturday. If quality of a product is the issue, Ross should honor their exchange policy for a full refund. It's not big deal to keep recipes. - aren't your clerks supposed to ask. We will review your message and reach out to you. I have been a Ross customer for close to 15 years. I had no idea about this policy bc I have not returned anything as I can recall about to Ross's before. I bought snow boots that were $49.99 and the second time I wore them they ripped and water got in them. And in all the last minute back to school shopping, with so many new items I misplaced my receipt and when I went to exchange the shoes they only wanted to give me half credit. With or without your receipt, your items purchased can only be exchanged for store credit if returned more than 30 days after the initial purchase date. THE WORST, when buying something at Ross, go home to find it broken and not usable and the store will not do anything about it. Our guide will cover everything about the Ross return policy. And if not , what should I do ? You are buying at a discount store. How to activate the MCTR debit card. So like I realidad a dress i bought was faulty and I literally haz not worn it or washed it,could I still get store credit. Never again will I go back ever and will make sure to spread the word on this terrible ran store. I would never expect to wear something, wash it, and then return it to any store and can't believe people would actually expect Ross or any other store to give them a refund for worn/washed items. What's the return policy? If the claim is filed within 30 days of purchase, you may need to submit proof of the store's return policy. Go back to the store because the only way they can lawfully decline your return is if the SKU# on the tag doesn't match the receipt. I need to return some of these items and this is one of them. Is it possible to return your clothes to a different Ross? I bought a nice flowy cover and I don't really find it appealing anymore. How long does it take? They told me that I had to wait 48 hours, so that no identification would be asked? It would be better for them no to sale this kind of merchandise. Return fraud and abuse costs US Retailers $18+ Billion annually US Consumers return about 8% of everything bought in 2015, or approximately $260 billion worth of merchandise. Pleasesave yourself a hassle and refuse to shop there! If you got any defective item, then inform Ross stores immediately, and it will be exchanged for its original value. I tried to do a gift exchange and was expecting cash like any other store I would do this at cuz honestly I don't like their merchandise at all here and it's very disorganized and messy clothes and other items on the floor everywhere associates are rude and yelled at us when we tried to return items when they said I couldn't return it unless I have the card it was purchesed on with me when all I really needed was the gift receipt and the item with the tag on it witch I had this commercial palms location needs to be shut down or changed because I'm not shopping at Ross ever again because of this. Had an awful experience, bought a nice bag for 70$ what I thought but the bag has scratch's and zippers are bad and now they are refusing to work with me, never had so much issues with as now. However, mobile phones you purchase in-store or online are eligible for a refund or exchange within 14 days. Really, Like I Didn't Need An I.D. I wrapped the gifts for her and removed the Ross tags with the prices on them. I said please explain to me how you count your 30days. Debit cards and cash offer consumers limited benefits, while using a credit card can help protect you against purchases that go awry. My receipt showed a sales tax of $3.23. Why can they not do the same thing as Burlington? i really did not have time to argue about the whole transaction. Makes me wonder why I even still shop there. I also noticed that the dress was damaged under the sleeve, which wasn't noticeable at first glance. But before i tried to returned them she wanted me to purchase my other items first. I felt like this was kind of intrusive..it's just an 11 dollar dress and I had paid with credit card! Associates returns must be done with a receipt. ROSS - Dress for Less While it can be a bit tricky to return an item to Ross without a receipt, it can be done. TX. 4 trips, a lot of waiting in line. Manager and associate both said "do what you gotta do." How long does a refund take to appear on my creditdebit. I love to shop for my pets and home goods in this store but that maybe the last time I go to this store. If your credit card is no longer active, refunds will go to the bank that issued your card. If you paid with cash or another payment method, a chargeback isn't an option. The person probably wants it back on their debit card (rather than a voucher). I'm done with Ross. Also, a lot of places ask for ID so that they can keep track of you. Hence the reason why Target is still in businesss across the street from Wal-Mart or Publix across the street from Winn Dixie. After all that has said, My point is, first Ross is not tagging and matching the right items and it is not right for the employees to blame the customers in a very rude and non professional way. If Ross approves your return under the Ross return policy criteria, you can choose to exchange your product with a similar one. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. Someone in the comments mentioned that they spilt coffee on their receipt and all it now showed was the date and return date. Electronics, including mobile phones (excluding Apple) and entertainment items, have a return or exchange window of 30 days. Keep that in mind. Ask for the discount for purchase and a lot of companies will still make that sale. Someone put it in our cart while I was in the fitting room and we payed for it. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. I am sorry to say that I have to disagree to this policy. Bought it one day before, the lady said since I didn't have the tags she couldn't return them. That is absolutely absurd to me! I'll get all the deals. Layton - you've lost my business. She finished my purchase and hands me the receipt and says, next time make sure you hold onto it. Prepaid Debit/Gift cards are accepted at time of return only. They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. Never had an issue with hundreds of products bought at Ross till today. You paid using a debit card, so it has to go back onto the debit card. When I got home, he tried them on and it was too big. I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. Refunds. I recently visited a Ross in Deptford NJ. I'm one of those people hold on the receipts forever and of course the ones I always seem to lose or misplace are Ross. How much time is taken to get the refund back? Kudos to the staff in Farmington. Returns & Refunds. (ridiculous & unnecessary). She then tried to enter the number and gave me grief as to what was on the receipt. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. After about an hour, I went back to return one of the items. Today I bought a pretty cheap spring dress at Rosswent home ,which is a mile away tried it on and was too bigso 2 hours later I returned it and the nice Ross Employee asked for my drivers licesnce and it looked like she entered the dl number into the computer ! Message*. Oh and jewelry can NEVER be returned, that is a health hazard. Mission And Vision Csr. I was never told I could not return an item that had been marked down. I am a Ross employee. Happy holidays, I hope this was helpful in answering some questions. 10. Some stores are a bit different, but most are pretty fair about it. I couldn't find the receipt. I tried to overlook the attitude she had from the start. Return Credits. That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. RIDICULOUS!! I'd rather buy it,think about and decide when not having to rush to a decision. Clothing I try on at home, as I do not trust the stalls in the store. When I went Monday, the clerk said they don't accept stuff after the holiday. If so can I get a new ring. Crooks can attach small digital readers to gas pumps that let you swipe your card to pay without going into the store. I bought a pack of hangers there. The back of the receipt doesn't disclose this return process either, neither does their website. If you don't have the invoice, simply call 1-800-888-0321. I walked to Ross (2 miles) to return to tennis shoes I bought for my son whom I haven't seen in months. For any reason, if you are not happy with your purchase from Ross, then no need to worry. In most cases your refund will automatically go back to the original form of payment used for the purchase. She balles up the gown in the same bag as the shoes. I was not denied the return. For additional inquiries not addressed in the above FAQ, please use this form to contact us. I went back to ross with my receipt they told me I couldn't return it because they have been used. I've returned with a receipt tags on within 24 hrs of the 30 days. While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. I was disappointed when I returned a steelers shirt with all tags on and the orginal receipt that I paid cash for as my son lives out of the state. I had a fantastic experience i had lost my receipt and found it after 40days .still Ross gave me full refund great service ..love it ..great work Really first off while buying these $7 shorts last minute I had to wait in line for 20 minutes for a cashier to arrive then I get to my moms and the dang shorts don't fit I quickly try to return them as we were headed to the beach and want a different size I hand it to the lady with the tags and reciept and she says since its the same day they will not allow any returns without an ID EVEN tho it was less then an hour ago and I had the reciept. Gordmans is bigger, has more options, better quality, and a 2 month return policy with or with out tags and a receipt and they allow you to return damaged items. I had this kind of incident happen to me two other times at another Ross location. I bought a few shirts from Ross 6/17/16 and like everybody went home and washed them before wearing, and one of the shirts for my husband came apart on the bottom. As i've stated before, we don't have control over that, it's a corporate thing. Also managers are never help they are rude and wrong. ", Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California.