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>> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. Tried to resell same tickets for $20 more. i have tried to call several times but have been on hold >3 hours on 2 occasions. Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. I would advise taking this route to get resolution from StubHub. This is pure fraud. Massachusetts has clear rules on returns and refunds. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. totalling almost 900.00 in the middle of the night. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. I don't know how your company seems to think that 120% is of equal value or better. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. We're not refunding money at this point,'" Cormier said. i am not interested in a credit that expires so therefore am requesting my full refund. This cookie is set by GDPR Cookie Consent plugin. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Its my first and last time using this site. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. So much for the 100% guarantee. Didn't find out until day before event. They said the money had already gone to the seller which is pure BS. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. I will never use stub hub again. I tried transferring through Wells Fargo and they didn't let me transfer. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Are you kidding me really!? Your email address will not be published. This is ridiculous! We were so upset. Nobody will know until game day. View SeatGeek . "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. At the same time, buyers expect immediate refunds. I called the credit card company and the charges on the card had not even hit yet. Now StubHub is giving people a coupon worth 20% more than the value of the ticket. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. It not I guess it is small claims. You also have the option to opt-out of these cookies. She said to late sorry. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . They said there was nothing else that they could do. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. At the event, tickets were discovered to be invalid. Never Again. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. My order for $402.19. I agree I do not like their return policy. Current Ticket Policies: Subject to Change*. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. Contracts are contracts. Or am I screwed. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. NEVER AGAIN will I use STUBHUB. Stubhub STOLE THE MONEY FROM ME!!!!! At that point, never before that, I saw that it said that the refunded amount had to be used within one year. Read the full policy. I purchased tickets to an event that has been postponed twice the second time being indefinite. I am beyond angry and disappointed. This is so wrong in so many ways yet I don't have a leg to stand on. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell Their poor customer service folks! Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. Many events this past month were canceled. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. We're not refunding money at this point,'" Cormier said. Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. I requested refund now, but they didn't reply me yet. Been on the phone for hours wasted my whole day. Never use stubhub again. Major League baseball canceled the game and StubHub changed its policy. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. Tickets were either never delivered or arrived late. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: They were for the correct date and time ? We were so excited to go together and experience this momentous event! Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. 01-24-2022 11:26 AM. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. I just bought a parking pass for an event. StubHub has the final decision on whether or not you will receive a refund. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. Get the latest news on COVID-19 delivered to you. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. A UNETHICAL ON THEIR PART. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. Congratulations, Stubhub. 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How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? Combined with viagogo, we now span 90+ countries around the world. also the card I used to buy them I no longer have. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. After the switch, you will enter the email address you use to access the community in order to reset your password. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. Unfortunately, my order was submitted when I was clicked the cancel button. Want to pick up my tickets from a UPS store. I just hope I get my money refunded. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. Im sensing a nice class action lawsuit coming your way. You still ended up with my money, and I never received any value for that. Last Updated on June 24, 2020 by Dave Clark i have tried to call several times but have been on hold >3 hours on 2 occasions. Shame On You. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. Copyright 2023 Xperiology. You can resell your ticket using either an app or a PC. I'm going to contact my credit card to see what my options are. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. All Rights Reserved. Donno what to do. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. There were two artists scheduled to perform. i have attached the information from the venue. This cookie is set by GDPR Cookie Consent plugin. Who should shoulder those cancellation costs? I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. So I would like a refund for the pass that was never sent to me. If any of these tragic events occur, you will be eligible for a refund.