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Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. without helping me with the issue in any way at all. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. Awful!!! Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? You buy cheap equipment and take months to repair broken ones. Save your money, go elsewhere. i havent seen the gym manager, i dont know even if she exists, just heard there is one. why would you not notify any body ? Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. Join the 266 people who've already contributed. Anyone can write a Trustpilot review. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Companies can ask for reviews via automatic invitations. This week i have attended a tone class and a body pump, both were identicle. Not a problem there are always teething problems. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! It goes against our guidelines to offer incentives for reviews. Join the 242 people who've already contributed. The floor is never cleaned properly and the water dispenser has mild on it. So far, an excellent option for a gym considering the membership prices are cheap. Join the 271 people who've already contributed. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service | Read 241-259 Reviews out of 259. It's a public swimming baths not a gym. I signed up to the gym and have been going daily as i am very consistant with my training. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. Your experience matters. And the price is ok.Over all not impressed with the gym at all. Management ineffective and ambivalent. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. Your experience matters. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The staff, although minimal, are friendly and helpful. Friendly staff always happy to help. I was asked if Id like to suspend or cancel my membership. it's never the same amount and do not expect any sort of customer service! there are no fitness classes like totally shredded in the evening. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. They definitely make it difficult to contact them through their website. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Join the 258 people who've already contributed. Fuming to be honest. Also more weight clamps are needed as there aren't enough for the machines and free weights. Literally just paid for a day pass as the website said they were still open at stevenage. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. Top gym with great facilities and friendly staff that are always willing to provide support and advice. But I suppose you get what you pay for. This hasn't happened and all attempts to contact them regarding this is being ignored. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. I then get an email in May saying I would be charged 14 per month. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. Poor customer service and conflicting information provided by staff! Trugym is just at the level that suits me. This year I registered again with a different email address. This company doesnt care about its members, its purely about money for these people. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. Friendly staff. We also ensure all reviews are published without moderation. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. !Poor service. From my experience and many others on the web they dont respond. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . 1/pool too cold to use from me joining in November to February. The Gym is crowded all the time. I've asked for head office details and the staff tell me they don't know it. False advertising! Plus, you avoid the $5 phone payment processing fee. They definitely must have known about the closure. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. Be proactive by paying attention to the customer's needs and offering help or recommendations . If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. This hasn't happened and all attempts to contact them regarding this is being ignored. trugym customer service. Other that that-a good gym. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. Date of experience: 10 November 2022. It has been three weeks and no one has been in touch. I appreciate that it is a budget gym and the range of equipment is adequate. | Read 81-100 Reviews out of 264 Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Great equipment and when broken is fixed quickly. | Read 81-100 Reviews out of 267 Good luck TruGym you are going to need it! All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Bring back Les Mills Body Combat please! So unprofessional. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. Very clean with a good atmosphere and equiptment maintained to high levels. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. Completely recommend this gym for any women that are looking for a great gym for good value for money. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. Submit an enquiry or refer a friend to truGym today! A positive and social environment to train and meet people. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. Top gym with great facilities and friendly staff that are always willing to provide support and advice. Training and fitness levels catered for the individual. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. The number for the centre was not being answered, neither were emails. Verification can help ensure real people write reviews about real companies. Stockton On Tees - AVOID!! Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. I go to the gym because its an only female gym, however its extremly dirty. The management are useless and very unfriendly. We also ensure all reviews are published without moderation. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Highly recommended. How many stars would you give TruGym? Awful showers. We use dedicated people and clever technology to safeguard our platform. The staff and instructors are lovely and always happy to help. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. Totally disgusted with the service offered with no thought or effort of building a customer relationship. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. All rights reserved. Gym was great but suddenly closed down with little more than a note on the door. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. The money left my account and from that date I have never heard anything from them. Companies can ask for reviews via automatic invitations. I find the booking system for classes difficult to work out which is why I havent booked any yet. Absolute disgrace of a place rude obese staff. AVOID LIKE THE PLAGUE. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. PREMIUM EQUIPMENT I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. How many stars would you give TruGym? The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Your experience matters. Nobody will reply to emails or tweets. ?TruGym this is unlawful and action is being taken. Be friendly. Save your money, go elsewhere. Even a reminder email could have helped, Never join this gym, Its not good. You can never get a response from customer service. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! How many stars would you give TruGym? Verification can help ensure real people write reviews about real companies. Maybe they could squeeze in another floor mat area near the gym balls. trugym customer service. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. The gym had closed down suddenly in November 2021 and hasn't provided a refund. There is a sign on the door which states check opening dates on social media. This was a friendly gym in Boston Lincolnshire. But the other equipment makes up for it. He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. The most important rule in providing excellent customer service is to be friendly. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. The number for the centre was not being answered, neither were emails. | Read 21-40 Reviews out of 264 Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. HiPlease accept our sincere apologies for the negative experience you've had with truGym. 14 Customer Service Resume Examples for 2023. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. Still waiting on a response to my request for a refund. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: This seems to be the case for all former members not just me. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. Companies can ask for reviews via automatic invitations. Our 2022 Transparency . Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? How many stars would you give TruGym? No warning, no contact via letter or email. This company doesnt care about its members, its purely about money for these people. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. Don't trust the staff at face value. Don't join this gym. Absolutely flabbergasted of the audacity and attitude she had with me. Your cars are not safe! Try to greet customers with a smile and always be courteous and respectful. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. No matter how many times I try to contact them I never get a response. Gym is always clean and range of machines is good. The staff are always so friendly, helpful and encouraging when you need it the most. Staff on the phone where rude and abrupt and not helpful at all. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! The staff, although minimal, are friendly and helpful. Weights are all over the place. Consistently fail to keep to their own opening and closing times. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. The gym did not respond to my complaint. Awful!! Here are 11 ways to become an excellent customer service professional: 1. Find out how we combat fake reviews. Your experience matters. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Staff are the ones who represent the gym and are suppose to behave in a professional manner. Broken equipment takes a long time to be repaired. No on-duty lifeguard (is this actually legal!!!). Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. I've always felt so welcome at TruGym and enjoy making my daily trips. If you are looking for fluffy towels and a 5 star experience this is not your place. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. I email head office never got a reply. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff.