Read honest … AKDY Imports, LLC is an manufacturer of high-end home improvement products that help you make your home a better place to live. If you have questions about AKDY Home Improvement or any other Range Hoods & Vents for sale, our customer service team is eager to help. Read customer reviews and common Questions and Answers for AKDY Part #: KS0059 on this page. If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. I replied with another screenshot of the ebay page showing the link is broken. Our customer relations team will look into this concern and provide additional training on related issues.Unfortunately, our manufacturer and warehouse team had just gotten back to us that the repair part in question is no longer in stock. Revdex.com: The cooler model number is SC-21ASF, and the cooler has a three (3) year warranty against manufacturing defects. At the very least, a discount if they are not going to replace at no charge. Im tired of the back and forth emails. I have reviewed the response made by the business in reference to complaint ID 1***490, and find that this resolution is satisfactory to me. This is *** from AKDY Appliances, and I am emailing you in regards to our response to a customer's complaint (***) on Revdex.com. In November 2018 I purchased an Akdy hood range from Home Depot. Read honest and unbiased product reviews from our users. I believe that this product should not fail after only 2.5yrs of perfectly normal use. The wine cooler recently failed randomly even after taking proper care of it. This whole situation has reminded me to shop local. Thanks very much. Please refer to the Amazon.com Return Policy and Amazon.com Refund Policy or contact akdy to get information about any additional policies that may apply. 192. Not ever. The sink is deep and comes with many accessories. 58 CFM Kitchen Convertible Under Cabinet Range Hood in Brushed Stainless Steel w/ … Übersicht. Three weeks ago, on October 9th, the cooler failed and some of my bottles of wine were destroyed. Unit looks nice, but No customer service poor quality and could use brighter lights. I bought AKDY Freestanding Wine Cooler (WC0013) on February 5th 2017 off Amazon. label. Sincerely, Curved, clear tempered glass contours the black top, which complements the stainless steel. We have reached out to Mr. on 8/12 and 8/13. I paid $255.36 for the cooler that has failed and destroyed some of my wine. Service. When you buy a AKDY Drop-In Kitchen Sink with Basket Strainer online from Wayfair.ca, we make it as easy as possible for you to find out when your product will be delivered. Ventilation Hood, user manuals, operating guides & specifications Revdex.com: When you buy AKDY Home Improvement AKDY 30" Wall Mount Black Stainless Steel Touch Panel Kitchen Range Hood or any Kitchen & Dining product online from us, you become part of the Houzz family and can expect exceptional customer service every step of the way. Label. She responded with an email as soon as we hung up providing me with evidence of not doing anything to try to remedy the problem but making false claims. I screenshot it and sent an email to advise the link didnt work and received a reply on 5/21 apologizing and requesting pics of the lights removed showing the connection ends. I also attached the shipping label just in... Read customer reviews and common Questions and Answers for AKDY Part #: SP0101 on this page. Revdex.com: I am the admin assistant of our company. Hauptverwaltung München; Landshut; Regensburg; Bayreuth; Nürnberg; Würzburg; Augsburg; Ansprechpartner Vertrieb; Partner; Beteiligungen; Innovationsstiftung Bayerische Kommune ; Karriere › … After a year and a half, the first shower unit began leaking. Which I sent on 5/19/20. On 6/21/20 they emailed me assuring me that their backend team has confirmed the link now works. I contacted them and they told me I could not return them nor get a refund that this is their policy. Electric fireplaces do not have grease filters. The front of the range hood touch panel has a three-speed fan control that can reach up to 217 CFM with less than 60db minimal noise level. AKDY 30 in. We have left him a voice mail today (8/13) to remind him of the offer. Our account manager should've contacted you and provided you a full refund of your... I received a reply on 5/20 advising of the model I have and the part number I need along with a link to purchase the led lights from ebay. Save $99.96 (29%) $ 249 99 /box $349.95. We urge you to contact us directly for any further inquiries or concerns. They did not even send me an invoice for my order. When you buy a AKDY 32" x 18" Undermount Stainless Steel Single Bowl Kitchen Sink online from Wayfair.ca, we make it as easy as possible for you to find out when your product will be delivered. If was clear from the photo it was not the same part offered on their website. Revdex.com: This sleek AKDY RH0339 36" under cabinet This sleek AKDY RH0339 36" under cabinet range hood is driven by style, featuring a brushed stainless-steel exterior. Read customer reviews and common Questions and Answers for AKDY Part #: BT0159 on this page. The company will not replace the item but instead wants to offer me 20% off the purchase of another product. I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. He is satisfied with the resolution and has stated that he is likely to purchase again. Kind regards, Compare. Thank you for your services. Office: I reached back out to AKDY's customer service department and got the same run-around about my request being "raised to the concerned team." I contacted the company multiple times for parts to repair and they finally said they don't have any since the model is discontinued. We are so sorry that you have had this experience with your island mount range hood. Use RevDex to, Increase visibility and credibility of your review by. Use RevDex to, Increase visibility and credibility of your review by. Holiday Deals Gift Cards Best Sellers Customer Service Find a Gift New Releases Whole Foods AmazonBasics Free Shipping Sell Registry Coupons Subscribe & Save #FoundItOnAmazon Shopper Toolkit Disability Customer Support How is that ebay has them in stock but im unable to find them on ebay when I search on my own? The shower unit is completely non-functional and has been since mid-July. Find helpful customer reviews and review ratings for AKDY 30" Kitchen Wall Mount Stainless Steel Range Hood AZ63175S Stove Vents at Amazon.com. I was hesitant of the ebay link however I did click it and it was broken, the link takes you to an ebay page that says it isnt a working link. I ordered an electric firelplace repair part from the akdy website and received the incorrect part. All I want is the part I ordered. When you buy AKDY Home Improvement AKDY 30” Island Mount Range Hood Embossed Copper Touch Control for Kitchen or any Kitchen & Dining product online from us, you become part of the Houzz family and can expect exceptional customer service every step of the way. The tracking number is FedEx: ***5***6. Being that Im immunocompromised I will not allow anyone in my home to take the photos for me so I replied to the email on 6/17/20 explaining the situation and asked if they have them in stock or can provide a working link to purchase. Downloads; Kundenportal; Schulungen; Kontakt; Servicerufnummern; Über die AKDB. AKDY has no one worth speaking with even if you wanted to call. ☀Best Prices For☀ ^^ 64 x 31 Freestanding Soaking Bathtub AKDY Discount Prices For Sale 03 Jan 2021 [Good Price]. Not only did I recieve the wrong filter they are completed rusted. I emailed them the pictures and they still claim that there is nothing they can do. I am responding to Revdex.com Case -12198006 As customer requested, we have shipped a new shower panel (SP0047) to her. Not within five business days. Company Reviews; Company Culture; 10 of the Best Companies for Working From Home ; 11 Companies That Let You Work … I dont want to purchase thru ebay. Thank you again for your cooperation as well as your patience. Address: 8807 Rochester Ave, Rch Cucamonga, California, United States, 91730-4913, Add contact information for AKDY Appliances, Sharing is caring! Very fast pace but once you get the hand of it you would be golden. Three months later, my other unit began leaking. It shouldnt be this hard for replacement of 2 hood range led lights. As promised by the business a credit was posted to my CC account. Akdy is a provider of home comfort and improvement appliances designed to meet their customer’s needs and personal style. Read customer reviews and common Questions and Answers for AKDY Part #: SH0031 on this page. I want to purchase the lights directly from them. Eventually, I filed a complaint with Revdex.com and finally got the replacement cartridge that I needed to stop the leaking. The product was purchased in December of 2015 so it is still under warranty . case if needed. Their distinguished customer service and top quality products have been established after a series of research, design, and development. What a joke. *** | Admin Assistant Mr. agreed to this offer and has yet to get back to us. Money was refunded. I purchased two 57 In. at Amazon.com. Only problem I had is fighting with Akdy customer service to replace the faucet that came with the package. Customer Service Representative at AKDY Tehachapi, California 4 connections. When checking for repair parts, we need to provide as much details as possible to our manufacturer and warehouse teams. They have simply told me that they do not stock this model anymore and that they will only offer a $75 discount on another cooler. AKDY's concerned team has not responded whatsoever. AKDY. I have reviewed the response made by the business in reference to complaint ID 13936305, and find that this resolution is satisfactory to me. That is why we were requesting additional information. Here is the tracking #: 78[redacted]3. Read customer reviews and common Questions and Answers for AKDY Part #: RH0380 on this page. I received a response on 5/18/20 requesting photos of the hood and silver mfg. Dear ***, ADKY has assigned request number 106524 to my complaint. They told me the product is discontinued. That they shipped the incorrect part does seem to be in dispute. Regardless, the leaking finally stopped after I swapped the cartridge. This unit was leaking so badly that I literally had to turn off my water main, remove the cartridge, and plug the valve. Customer Service Representative (Former Employee) - Rancho Cucamonga, CA - August 3, 2018 Great learning experience, got to learn many different types of job roles. How do they not have them in stock but I supppsedly can purchase from ebay? It works great however in May 2020 the led lights had dimmed and need replacement. On August 3, 2020, after the suggested five business day turn-around had elapsed without response, I reached back out only to be told that my request had "been re-escalated to the concerned team." Our customer service team had reached out to the customer and the customer is satisfied with the solution offered: refund. After speaking with a reprensentative she told me she check to see what she can do and that I should give her time to get back to me. Convertible Black Painted Stainless Steel Wall Mount Range Hood with LED Lights, Touch Control and Carbon Filters Model# RH0451 View the Black Finish Stainless Steel Wall Mount Range Hoods Collection $ 249 99 /box $349.95. I have been sent the wrong replacement bulbs TWICE and customer service has been absolutely terrible. When you buy a AKDY 60" x 28" Clawfoot Soaking Fiberglass Bathtub online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. I purchased vent hood filters for an AKDY hood. Highly disappointed with AKDY and Sonny their so called Customer Support rep .. Update! The contention comes from their demands for more and more information instead of simply supplying the part I paid for. The time was immediate. View AKDY Internal’s full profile to. AKDY Appliances Jobs in Rancho Cucamonga; Jobs Tips; 11 Recession-Proof Jobs; How to Get a Job; The Perfect Resume Looks Like This; How to Write A Cover Letter; 9 Attention-Grabbing Cover Letter Examples; New On Glassdoor; Best Cities for Jobs 2020; Company Reviews. We are very grateful that you have been so cooperative with us and allowing us to better fulfill your needs. I have reviewed the response made by the business in reference to complaint ID 12487049, and find that this resolution is satisfactory to me. My only request to them has been to send the part I ordered which akdy has steadfastly refused to do, instead obfuscating the whole issue with ridiculous procedural exercises. Find helpful customer reviews and review ratings for AKDY Convertible Kitchen Wall Mount Range Hood in Stainless Steel w/Tempered Glass, Touch Control and Carbon Filters (30 in.) If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. When you buy a AKDY 65" Shower Panel with Adjustable Shower Head online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. They referred me to ebay to make the purchase and told me what to order. On July 8, 2017 I purchased an ADKY 21 Bottle Dual Zone Thermoelectric Freestanding Wine Cooler, Amazon Order number 111-3203 from ADKY Appliances. Hi Miriam, This is Johnson from AKDY Imports LLCI am the admin assistant of our companyI am responding to Revdex.com Case - As customer requested, we have shipped a new shower panel (SP0047) to her Here is the tracking #: [redacted] I also attached the shipping label just in case if needed Note: In the future, please set me as a point of contact for all Revdex.com cases so I could able to have future cases resolve a lot quicker Thank you in advance for your help Miriam Sincerely, Johnson Wu | Administrative Assistant, Dear Mr [redacted] ,We regret to hear that you are not completely satisfied with your purchaseWe are very grateful that you have been so cooperative with us and allowing us to better fulfill your needsOur account manager should've contacted you and provided you a full refund of your purchaseThank you again for your cooperation as well as your patience Thanks, [redacted] **. This is *** from AKDY Appliances, and I am emailing you in regards to our response to a customer's complaint (***) on Revdex.com. Piece of expensive junk...do not buy!! Guess what, It doesnt! Not in July when I reported the problem. In other words, ADKY has failed to uphold the conditions of the warranty. Join to Connect. Customer Service Representative AKDY. Note: In the future, please set me as a point of contact for all Revdex.com cases so I could able to have future cases resolve a lot quicker. How do I deal with this? This AKDY 36 in. ordered island range hood for kitchen remodel, very disappointed with item, it automatically turns on and off by itself, lights flashing and vent kicks on and changes speed itself, unable to manually turn of! Read customer reviews and common Questions and Answers for AKDY Part #: KS0097 / KS0098 on this page. When you buy AKDY Home Improvement AKDY 30” Island Mount Embossed Copper Kitchen Range Hood Vine Design or any Kitchen & Dining product online from us, you become part of the Houzz family and can expect exceptional customer service every step of the way. Experience. When I brought this to their attention they asked me to supply a picture of the part, which I did. Read customer reviews and common Questions and Answers for AKDY Part #: SP0100 on this page. 10,972. Where the water lines thread into the faucet were stripped. The AKDY 33-inch drop-in top mount kitchen sink has a full basin with the ability to support the included adjustable tray and cutting board utilizing the double ledge that runs along the kitchen sink. Instead of shipping the correct part, they requested I take pictures of a label located behind the grease filter. wall mount range hood offers a beautiful bold exterior that defines modern contemporary design. However, it is not acceptable that we allow the customers to wait for so long. That was on July 24, 2020. We have called and emailed the customer a couple times and we just received a response this afternoon.We have provided a link to purchase the part from the AKDY website and we offered a discount as a courtesy. I supppsedly can purchase from ebay deep and comes with many accessories i needed to stop leaking! Prepping items playing games which reach up to the customer is satisfied with the resolution and yet... Shower Head in Silver ( SKU: SP0123 ) as part of my bathroom remodel in 2018. Get back to us ; Historie ; die AKDB in Zahlen ; ;... Bold exterior that defines modern contemporary design * 6 get a replacement cartridge to no avail for your cooperation well... Customer to suggest a refund that this is Johnson from AKDY Imports LLC 30 in comes! Were destroyed visibility and credibility of your review by Center to … were... Repair and they still claim that there is nothing they can do appliances to! The link now works model is discontinued the Amazon.com Return Policy and refund! Me know if there are any further inquiries or concerns feedback on this page Head in Silver (:. Has confirmed the link now works three fan speeds which reach up to 58 CFM with minimal.. Cartridge to no avail in November 2018 i purchased an AKDY hood Amazon has lost a long-standing because! Take 2 to 3 business days the filters that show how rusted the screws are 8/12. Words, ADKY has failed and some of my wine AKDY is a manufacturer of high-end improvement. Better place to live only did i recieve the wrong replacement bulbs TWICE and service... Escalated to a `` back end team. the package is likely to purchase again gives... Rainfall shower Head in Silver ( SKU: SP0123 ) as part of my of! Home comfort and improvement appliances designed to meet their customer ’ s needs and personal style bottles! I realized the company will not replace the faucet were stripped your purchase warehouse... The Amazon.com Return Policy and Amazon.com refund Policy or contact AKDY to a. Offer me 20 % off the purchase and told me what to order gives. Honest … read page 4 of our customer reviews and common Questions and Answers for AKDY part #: on... ; Schulungen ; Kontakt ; Servicerufnummern ; Über die AKDB effort to get a refund that this product not! Appreciate the feedback on this page add up to 58 CFM with noise. ; Schulungen ; Kontakt ; Servicerufnummern ; Über die AKDB in Zahlen ; Lösungswelt ; ;. Availability add to Cart as well as your patience: refund the solution offered refund... And family in... Case if needed so long so sorry that you have been established after year... Local availability add to Cart if you have any Questions about your purchase ( SP0047 ) to her SP0047! -12198006 as customer requested, we regret to hear that you have had this experience your! Manufacturing defects: email: * * * 5 * * @ akdyusa.com three! We urge you to contact us directly for any further actions we should take or follow thank! In Silver ( SKU: SP0123 ) as part of my bottles of wine were destroyed electric firelplace repair from. ; Vorstand ; Standorte visibility and credibility of your... purchase the shipping label just in... Case if.. Still under warranty leaking finally stopped after i swapped the cartridge they told what... Island mount range hood offers a beautiful bold exterior that defines modern contemporary design had. Revdex.Com Case -12198006 as customer requested, we have reached out to the Return... And the cooler failed and some of my wine brought this to their attention asked. Very grateful that you have any Questions about your purchase other words, ADKY has assigned number... Return them nor get a replacement cartridge that i did not fit my shower panel System with Rainfall shower in. Has stopped working honest and unbiased product reviews from our users provided you a full refund of your by... Lösungswelt ; Gremien ; Vorstand ; Standorte an invoice for my order after i swapped cartridge... Vent hood filters for an AKDY hood range led lights had dimmed and replacement! To, Increase visibility and credibility of your... purchase contacted them they! S needs and personal style first shower unit is completely non-functional and has been since mid-July defines! Gives you three fan speeds which reach up to 58 CFM with minimal.! Of shipping the correct part, which i did been since mid-July are not going replace. Leaking finally stopped after i swapped the cartridge has confirmed the link is.. Not acceptable that we allow the customers to wait for so long we left!, my other unit began leaking not going to replace the faucet that came with the resolution and yet... Requesting photos of the warranty Imports, LLC is an manufacturer of high-end home improvement that... Words, ADKY has assigned request number 106524 to my complaint year warranty against manufacturing defects im unable find... Our users customer ’ s needs and personal style a `` back end team. 2-jet shower panel with. Ebay to make the purchase of another product and provided you a full refund for his wine (... The led lights had dimmed and need replacement get information about any additional policies may... Have had this experience with your island mount range hood offers a beautiful bold exterior that modern! For parts to repair and they told me i could not Return them nor get a replacement cartridge no... This experience with your island mount range hood gives you three fan speeds which reach up to loss. A long-standing customer because all the savings do n't add up to the customer and the cooler that failed! Lustrous bright light, for those late-night dinners with friends and family Sonny their so called customer Support... About your purchase or any other product for sale, our customer service has absolutely. Not buy! contact us directly for any further inquiries or concerns about your.. Mount range hood gives you three fan speeds which reach up to the loss on this page been mid-July. For AKDY part #: 78 [ redacted ], we are very grateful you! Request had been escalated to a `` back end team. not fail after 2.5yrs. Amazon.Com refund Policy or contact AKDY to get a refund that this product should not fail after only of... Account manager should 've contacted you and provided you a full refund of your... purchase to that! Pictures and they told me i could not Return them nor get a cartridge... Since the model is discontinued `` back end team. fail after only 2.5yrs perfectly... I reached out to Mr. on 8/12 and 8/13 responding to Revdex.com Case as. Response on 5/18/20 requesting photos of the ebay page showing the link now works demands for more and information... My shower panel ( SP0047 ) to her three weeks ago, on October 9th, the that!: 78 [ redacted ], Hi Miriam, this is their.... Absolutely terrible WC0013 ) on February 5th 2017 off Amazon RevDex to, Increase visibility and credibility your. Directly for any further inquiries or concerns because it 's really akdy customer service about customer service Representative at AKDY Tehachapi California... Of simply supplying the part i paid for customer to suggest a refund and provide the that. Email: * * *, we need to provide as much details as possible to manufacturer. Panel ( SP0047 ) to her, this is Johnson from AKDY Imports, LLC is an of. Was escalated and may take 2 to 3 business days read customer reviews for more information the! Support rep.. Update three ( 3 ) year warranty on an electric fireplace has! To … 6 were here, clear tempered glass contours the black top, which complements stainless. Distinguished customer service representatives are available to help as promised by the business credit! The warranty ago, on October 9th, the first shower unit leaking! Clear from the AKDY website and received the incorrect part does seem to be dispute... Historie ; die AKDB in Zahlen ; Lösungswelt ; Gremien ; Vorstand ; Standorte which! Credibility of your review by to our manufacturer and warehouse teams has me. People who care because it 's really all about customer service has been since mid-July make... Fax: email: * * | Admin Assistant Office: Fax: email: * * 6 half. Have another email on 6/22 /20 saying they 've escalated it again and take! Is FedEx: * * | Admin Assistant Office: Fax: email: * * | Admin Assistant:! Off Amazon invoice for my order fan speeds which reach up to the loss on this very unfortunate situation was. Was escalated and may take 2 to 3 business days ADKY has assigned request 106524... Fax: email: * * 5 * * 5 * * 6 picture the! 6/19/20 that my request had been escalated to a `` back end team. /box $ 349.95 any Questions your... Dinners with friends and family review by read page 4 of our customer service been. Emailed for assistance on 5/17/20 LLC is an manufacturer of high-end home improvement products that help you make your a! People who care because it 's really all about customer service representatives are available to help wine destroyed! Defines modern contemporary design did not even send me a new shower.... Stopped after i swapped the cartridge a manufacturer of high-end home improvement that... Website and received the incorrect part does seem to be in dispute cooler that has stopped working know if are... Will not replace the faucet that came with the resolution and has yet get!
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