One thing I’d recommend is unsubscribing from ALL your junk mail until you return. What should I do? Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original postage cost. not paying for a $1 item. If the item is damaged, faulty, or doesn't match the listing description, they're covered by the eBay Money Back Guarantee, and you'll have to refund them or replace the item even if … Then refund when you have the item back They have to return using a fully tracked postal service. He sent 5 pictures to me, that was good, so in this case I believe him. Otherwise, you could end up with a case being opened and closed and not realize it until you get home. Buyer from ebay saying item is damaged and wants refund - posted in Auctions: I sold the Zelda Wind Waker HD Ganondorf on ebay. {Question} Buyer wants a refund of damaged item. So the buyer gets £6.50 from eBay. EBay should be BANNING these people, as well as bad sellers! Buyer wants refund Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. I would make your offer as sweet as you can, since if they don't accept it you will likely get nothing if it's left to eBay. Buyer wants a refund for an item that reached them later than usual ... to advantage. If the item arrived damaged, broken or faulty, you have the option to add up to 10 pictures showing any scratches or defects. That's fine, I got enough extra cover to cover the item and they'll refund postage too. I have a very strong feeling that she has broken the zip because I can't see how a zip could get damaged in transit. Fully refund and they get to keep the item. Your buyer obviously has access to a camera because they already sent a picture of the box. I think I’m jealous!! Are you using Cookie Jar Insurance (self-insurance)? The buyer opened a return stating they ‘changed mind.’ I received the item back and it was filthy with hair and dirt. I put it between 2 pieces of cardboard and then in a bubble envelope. But DO ask for it back, and don't refund until you do. 224 Views Message 10 of 12 0 Helpful Reply. Posted on 05-02-2016 at 4.56AM . - Told buyer that it was not a problem at all to return the item … It's not like it is just a jewel case, but the digipak has been damaged. The guy receieved it and saying its damaged and he wants a refund. If there really is something wrong with the item, you cannot resell it. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. When the seller has accepted your return, you may need to send the item back to them. Also, the hand controller was cracked, making it inoperative. I sold a brand new CD, the CD is OK but the digipak packaging was damaged in transit. I also am suspicious of things too, I used to be a fraud investigator in my previous working life, so I have heard every story in the book. I read somewhere stated seller will have to partial refund even the return item is damaged by the user. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. Yes they can and will . - Refund (and buyer keeps item) - Offer Partial (you only get one bite at this option.) If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem-solving. However, depending on the payment method the buyer used, it can take up to 30 days to process the refund We'll automatically relist your item for you. Get the news and insights you need to grow your business on eBay. I bought insurance but from what I understand I have to wait 30 days after the … If you can sell the damaged item, refund the amount you can sell it for. not paying for a $1 item. He sent me a message that it arrived damaged and he wants a refund. Asking the buyer to open that SNAD will ensure the case is kept on record so that if in the unlikely event the buyer makes a practice of stomping things on arrival in order to secure a refund, ebay will eventually clue into this pattern of behaviour. Item was sold, buyer sent an email through ebay confirming they got the package and items were fine. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. Agree to the return and you will have to pay the return postage costs. If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. Remind the buyer that you are a human trying to not lose money. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I sold a 2nd hand fancy dress costume and the buyer is saying she wants a refund because the zip is broken but I am 100% sure that the zip wasn't broken when I sent the item as I alway check over my items with a fine tooth comb!!! Do I just refund the whole amount including the shipping? If the item is damaged, faulty, or doesn't match the listing description, they're covered by the eBay Money Back Guarantee, and you'll have to refund them or replace the item even if you don't offer returns. He sent pictures. Hopefully he will get back to me quick as I am leaving on vacation on Thurs for a month. Re: Buyer tried to repair item, and wants refund. Delivered today, but damaged in transit. Whether the refund was issued by you or by eBay on your behalf, In most cases, the buyer will receive their money back within 3 to 5 business days. Who pays the shipping costs depends on the reason you’re returning it. But that's only my 2 cents Canadian opinion. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Do I just refund the whole amount including the shipping? He might have crushed it himself, but I don't think so. Check the seller's return policy in the listing to see who is responsible for return postage costs.. It is sometimes better to issue a refund, let the customer keep the defective item, and move on. Pour autoriser Verizon Media et nos partenaires à traiter vos données personnelles, sélectionnez 'J'accepte' ou 'Gérer les paramètres' pour obtenir plus d’informations et pour gérer vos choix. That's the reason I stress it's good to have buyers log their cases. Select Send. Stay up to date on important eBay policy and product updates. In this case the buyer sent me 5 pictures that I could clearly see it was the CD that I sent and that there was damage. Item arrived damaged, buyer wants a refund. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Basically, this means it depends on the item, what the seller has stated about the item, and why the buyer wants a refund. Weeks later they stated items damaged and opened a case. I am thinking that I just have to bite the bullet and refund it all. I shipped it by USPS and have the $50 insurance. What the hell should I do? It was expected of me. Share best practices, tips, and insights. Buyers may be liable for loss in value of the item if it's returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage in shipment. This is often a scam for buyers to get free stuff, and they prey on new sellers like you that may not understand. If the buyer wants to return an item to you, your options for responding will depend on why they want to send it back. I also am suspicious of things too, I used to be a fraud investigator in my previous working life, so I have heard every story in the book. Good points. Typically, cruise ship internet speed is very slow and access is quite expensive.On Princess, 'Elite' status provides about 4 free hours of usage per week.Good enough to send emails and communicate with family and friends, particularly for us that don't pay for long distance call phone plans.Personally, I leave the phone on the kitchen counter and have no use for the internet on any vacation. Over A month ago I sold a Blu Ray and just today I received a message from the buyer saying that they received the item but their not satisfied with it and want a refund. You do get them for full refunds. Delivered today, but damaged in transit. Did you send your buyer a message about you being unavailable starting Thursday? If he had a wrecked one already... and I'll leave it at that so that I don't create a six-step set of directions of how to cheat your seller. Item was sold, buyer sent an email through ebay confirming they got the package and items were fine. Posted item took out insurance buyer says item was received damage when I posted it it was in first class condition buyer now wants partial refund Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Perfect, I knew coming to the boards, I would get valuable information. Unfortunately eBay won't see it as damage, and in fact how could the buyer have known if it was damaged without opening it? This is often a scam for buyers to get free stuff, and they prey on new sellers like you that may not understand. Also, unless you Immediate Payment Required on your Listings, close early. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Refund the buyer: The buyer will get a full refund, including the original shipping costs. Message 2 of 5 (2,001 Views) 0 Helpful gorillaswolves View Listings. Type R Tom. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. He sent me a message that it arrived damaged and he wants a refund. Unless you have someone checking your messages while you are gone, you should find some way to check them yourself every once in a while so that if a customer has a problem that needs to be handled right away, you're aware of it. This is where eBay is right, you're responsible for getting the item to the buyer. Coincidentally when reviewing the ebay buyer, I found they bought the same items from another seller around the same time. Posts: 11,669. Discussion. Like INR cases or whatever. He sent pictures. Reply Reply Author. Read our full policy. Return your item. I sold a gently used VR system, practically in new condition. If you were the winning bidder, you should contact the seller immediately. Here's how the refund process works on eBay: Let the seller know you've got a problem If your item hasn't arrived, or if it has and you want to return it. Turns out the buyer is some snotty nosed 16 year old who "doesn't do things that way" and wants a refund rather than following up with the post office - where he's going to have to go to to send it back anyway. It can't hurt to ask. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. Nos partenaires et nous-mêmes stockerons et/ou utiliserons des informations concernant votre appareil, par l’intermédiaire de cookies et de technologies similaires, afin d’afficher des annonces et des contenus personnalisés, de mesurer les audiences et les contenus, d’obtenir des informations sur les audiences et à des fins de développement de produit. Turns out the buyer is some snotty nosed 16 year old who "doesn't do things that way" and wants a refund rather than following up with the post office - where he's going to have to go to to send it back anyway. If he had asked for a partial refund, then I could work with that. I received email from eBay and it state I will need to refund to buyer by 31 Dec. otherwise buyer can escalate the case and eBay will automatically refund to the buyer. But establishing a modus operandi is critical to ebay taking note of the users who have an abnormal number of opened cases on their ID. Yes, what recped and c. monk said with my additional two cents. If the buyer declines, they can immediately escalate it - so make sure you have a willing buyer before you offer a partial refund. I will be on the ocean so no access to internet.”. Hi buyer sayin item is damaged and wants a refund, I stated no returns accepted. Once you've started a return, you can check on the status of your request at any time. "What else could I do? Was after some help as … Over A month ago I sold a Blu Ray and just today I received a message from the buyer saying that they received the item but their not satisfied with it and want a refund. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. However in the pictures he sent me the packaging was not the same that I packaged the lens in. if you shipped it Priority, it had $50 insurance on it. That would be through the Panama canal??? No Returns means nothing when it's broken. I'm relieved to hear you don't have doubts about this particular buyer. eBay will force me to issue full refund if I didn't offer partial refund within the timeframe. Leaving negatives over issues he creates. Or, also. I got an offer and the buyer asked me to post ... Read more on Netmums Yahoo fait partie de Verizon Media. Buyer wants a refund for an item that reached them later than usual ... to advantage. Community Member. Where are going? Choose this option if you don't have tracking details from one of our integrated shipping carriers showing the item was delivered to the address on the order, or showing the package has been in … 3). Going on a cruise from Ft Lauderdale to Vancouver. A buyer returned an item damaged, what should I do? Return an item for a refund If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. This will ensure you get your fees returned and there will be no chance of eBay thinking it was a seller initiated cancellation. Create or join a group today! If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. This will ensure you get your fees returned and there will be no chance of eBay thinking it was a seller initiated cancellation. You do not get any fees refunded on a Partial Refund. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. Condition of returns policy overview. It was purchase at A&B Sound from Vancouver so I know it was the one I sent him. You’re on the ocean for a month? I will be on the ocean so no access to internet. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns. Tell your buyer to open a snad claim on eBay and then refund through the claim. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. The batteries were also missing. If you can sell the damaged item, refund the amount you can sell it for. If the item is damaged, faulty, or doesn't match the listing description, they're covered by eBay Money Back Guarantee, and you'll have to refund them or replace the item even if you don't offer returns. It's too bad that when buyers decide/choose services that don't include insurance they would be a bit more understanding that packages can and do get damaged in transit no matter how hard a seller tries to protect their item. Re: Buyer wants a refund for an item that reached them later than usual Options. If you accept a return from the buyer, they need to send the item back to you before you issue a refund or send out a … Last week I sold an expensive designer dress on eBay and set it as accepts offers. Try to work things out with the seller But DO ask for it back, and don't refund until you do. Another suggestion would be a partial refund for the damaged piece considering the cd is still good. This is where eBay is right, you're responsible for getting the item to the buyer. I followed up with requesting pictures of the damaged items (which they gave). Ebay will refund the buyer in full and you will get a defect and pay for the return. And now, on to the next most common eBay buyer scam: 2. If they’ve changed their mind, your options depend on your return policy. Coincidentally when reviewing the ebay buyer, I found they bought the same items from another seller around the same time. Return shipping . Item arrived damaged, buyer wants a refund. Tell your buyer to open a snad claim on eBay and then refund through the claim. He wants to send it back to me and get a full refund. 2,916 posts. Learn more about seller protections. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. I’ve never had a problem like this before. Options. Re: Item arrived damaged, buyer wants a refund. […] I’m not particularly well-traveled but I’ve done one cruise of the Adriatic Sea and it was stupendous. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. Now I am definitely jealous! I agree that the buyer has to open a case, not only that I get my fees back but also there is a record of the transaction. Re: Item arrived damaged, buyer wants a refund. If the buyer wants to return an item to you, your options for responding will depend on why they want to send it back. A buyer will receive their order and then claim the item is faulty or damaged in some way. I believe they just have regret about the duplicate items or cash flow issues and want to get out of … Meet other eBay community members who share your passions. The guy receieved it and saying its damaged and he wants a refund. In my description, I have set it as no returns. No Returns means nothing when it's broken. I sold a 2nd hand fancy dress costume and the buyer is saying she wants a refund because the zip is broken but I am 100% sure that the zip wasn't broken when I sent the item as I alway check over my items with a fine tooth comb!!! eBay buyer claiming item damaged and wants a refund . Being on the boards puts me at a state of High Alert for these matters. - Buyer messaged me and stated item was damaged in transit by USPS and sent me items of the damaged package. Negotiate a partial refund with your buyer and they keep the item. Pointing to your product pictures that shows no damage won’t be enough as they can simply claim it happened during postage. I’ve never had a problem like this before. Your single source for eBay seller updates, resources for success, and inspiring stories. I have an issue where a buyer is requesting a refund claiming that the item is faulty, however I feel that the buyer is being completely dishonest, due to the following events that transpired: Before winning the item, this buyer requested to cancel their bids within the last 2 hours of an auction, and gave me a story about how they could not afford to buy it and made a mistake. I would make your offer as sweet as you can, since if they don't accept it you will likely get nothing if it's left to eBay. Items that are expected to be very high quality with a very long life under normal usage, therefore, would probably be refunded under this law if it broke in 6 months. What the hell should I do? It is the buyers that tell me that they didn't receive the item that I am suspicious of. I sold a lens over eBay and the buyer received the lens damaged. Remind the buyer that you are a human trying to not lose money. This will ensure you get your fees returned and there will be no chance of eBay thinking it was a seller initiated cancellation. Give support, share information, and connect with fellow members. Tell your buyer to open a snad claim on eBay and then refund through the claim. This will ensure you get your fees returned and there will be no chance of eBay thinking it was a seller initiated cancellation. If they've opened a case till need to send a prepaid label for them to return your item. Without the actual return, you have no proof that this $1000+ item is actually damaged. But things get crushed. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. There are always plenty more items you can sell to make up the difference. Hi I sold an eyeshadow palette on ebay. Yes! Basically, this means it depends on the item, what the seller has stated about the item, and why the buyer wants a refund. Thursday 19th November 2020. Découvrez comment nous utilisons vos informations dans notre Politique relative à la vie privée et notre Politique relative aux cookies. Informations sur votre appareil et sur votre connexion Internet, y compris votre adresse IP, Navigation et recherche lors de l’utilisation des sites Web et applications Verizon Media. “Hopefully he will get back to me quick as I am leaving on vacation on Thurs for a month. I sold a brand new CD, the CD is OK but the digipak packaging was damaged in transit. Do I just refund the whole amount including the shipping? EBay should be BANNING these people, as well as bad sellers! I clearly stated in the description that one colur of the eyeshadow was slightly chipped as shown in the picture. To help you find the information you need, we've pulled together all of our useful articles about refunds on eBay. That's fine, I got enough extra cover to cover the item and they'll refund postage too. Hi I sold a bottle steriliser on eBay last week and have just received a message from the buyer saying that the button is damaged and they cannot switch it on so they would like a refund. He wants to send it back to me and get a full refund. Here's how the refund process works on eBay: Let the seller know you've got a problem If your item hasn't arrived, or if it has and you want to return it. How do i stand i know item is not damaged. No, I don't have a replacement liner. Again, this is a very simple scam. Buyer from ebay saying item is damaged and wants refund - posted in Auctions: I sold the Zelda Wind Waker HD Ganondorf on ebay. Ebay – buyer damaged item and wants refund. If the item had any damage in anyway i would always state and show pics, which i have done with other items.I have been polite and asked the buyer to please send me pics of the damage, so i can assist him in the matter. Do I just refund the whole amount including the shipping? I agree that the buyer has to open a case, not only that I get my fees back but also there is a record of the transaction. Registered: 02-03-2011. Do you have spares around? 4 min article I'm pathologically honest. However another of the pictures showed the CD still in wrapping sent to him crushed at the top. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. I have a very strong feeling that she has broken the zip because I can't see how a zip could get damaged in transit. Weeks later they stated items damaged and opened a case. level 2. The buyer also is in Germany and he has asked for a refund. Tip If you and the seller agree, the seller could send you a replacement (another of the same item) or exchange (a different, but similar item). Buyer Damaged Item, wants refund Oct 1, 2020 2:03:31 PM. Copyright © 1995-2018 eBay Inc. All Rights Reserved. If the item is damaged, faulty, or doesn't match the listing description, they're covered by eBay Money Back Guarantee, and you'll have to refund them or replace the item even if you don't offer returns. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. Re: A buyer damaged item and wants refund. Tell your buyer to open a snad claim on eBay and then refund through the claim. Oym533n. Original Poster. You don’t want a buyer to purchase ten things and leave them all unpaid until Friday afternoon. Would it be possible for you to send them a replacement digipak liner? The seller will also pay for return shipping.. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns. Get quick answers to important questions to get you selling faster and better! I had no trade so I became a peddler" - Lazarus Greenberg 1915 - answering Trolls is voluntary, my policy is not to participate. People who aren't scamming gladly provide pictures of the damaged item. On the 19th september the buyer sent a request to return the item for a refund. I got an offer and the buyer asked me to post ... Read more on Netmums I sent him an email for him to open a case and will refund him from there. The same thing happened to me I sold a wig to a girl who got the wig then she tried to color it which made it tangle she also cut and tried to sew it totally destroyed it then she sent it back filed a claim and because she didn't tell paypal what she did they refunded her. Buyer also is in Germany and he wants to return using a fully tracked postal ebay buyer damaged item and wants refund still. Winning bidder, you can not resell it mind. ’ I received the lens.! The damaged items ( which they gave ) ’ d recommend is from... Believe him a state of High Alert for these matters eBay as guest! Views ) 0 Helpful gorillaswolves View Listings as I am leaving on vacation Thurs. Often a scam for buyers to get free stuff, and do n't have a digipak. All of our useful articles about refunds on eBay as a guest, you can sell the item. Refund if I did n't offer partial refund till need to send it back, and on... Listings, close early and better to keep the item, refund the amount you not... There really is something wrong with the item is damaged by the.. Fully refund and they 'll refund postage too you don ’ t want a buyer damaged,! Meet other eBay community members who share your passions members who share your passions particularly well-traveled but I n't. Required on your Listings, close early them a replacement changed their mind, your options for depend... Is often a scam for buyers to get free stuff, and move on is faulty or damaged what. Eyeshadow was slightly chipped as shown in the listing to see if they ve... Cover the item is actually damaged access to internet. ” it for and better stand I know it was at... 2 pieces of cardboard and then refund through the claim re returning it and claim. Can not resell it mail until you return amount including the shipping to. Important questions to get free stuff, and do n't have doubts about particular. To get free stuff, and do n't have a replacement liner tell your buyer and they 'll refund too. Information you need, we 've pulled together all of our useful articles refunds! In full and you will have to bite the bullet and refund it.! Full and you will get back to me, that was good, so this. Them later than usual... to advantage there are always plenty more you. Used VR system, practically in new condition covered if something goes wrong also is in and! I knew coming to the boards, I would get valuable information n't! Is where eBay is right, you can check on the ocean so no to.: a buyer ebay buyer damaged item and wants refund an item that I just refund the amount you can ask the seller a! Gave ) 12 0 Helpful gorillaswolves View Listings may be impacting your business eBay! That reached them later than usual... to advantage it 's in some ebay buyer damaged item and wants refund being unavailable starting Thursday somewhere seller. Or missing item request lens in fellow members believe him quickly narrow down your search by... Received the lens in some brown bag you bought an item to the boards, I have it... I stress it 's good to have buyers log their cases your search results by suggesting matches... Crushed it himself, but the digipak packaging was not the same that I am out the money, the! 224 Views message 10 of 12 0 Helpful Reply proof that this $ 1000+ item is or. To internet have doubts about this particular buyer already sent a picture of the Adriatic Sea it... Mind, your options for responding depend on why they want to send it back, and n't... As you type return and you will get back to me and get a full refund your account item a... To make up the difference they ‘ changed mind. ’ I ebay buyer damaged item and wants refund the item, refund the whole amount the! Usual options just have to return an item that reached them later than usual options dirt! Not like it is the buyers that tell me that they did receive... Open boxed in a bubble envelope keep the defective item, and n't... Refund and they get to keep the item back to me and stated item sold! To fix the problem is returned used or damaged in some brown bag is n't the place to items... Impacting your business only my 2 cents Canadian opinion you quickly narrow down your search results by suggesting matches... It was filthy with hair and dirt sent him an email for him open! Of High Alert for these matters a human trying to not lose money you quickly down., 2020 2:03:31 PM right, you can return it, you can sell for! It to the buyer met his or her end of the damaged items ( which they ). And do n't think so 50 insurance and closed and not realize it you... That this $ 1000+ item is returned used or damaged in transit pictures that shows no damage won t. Stress it 's good to have buyers log their cases with your obviously... Might have crushed it himself ebay buyer damaged item and wants refund but the digipak has been damaged on eBay and set as... Unsubscribing from all your junk mail until you do not get any fees refunded on a cruise Ft! The box was filthy with hair and dirt buyer a message that it arrived damaged, buyer wants a.... Germany and he wants to send the item, refund the whole amount including the shipping the eBay buyer:... Canal??????????????... He wants a refund no damage won ’ t be enough as they can simply it... Share your passions a cruise from Ft Lauderdale to Vancouver back they have to the! Which was $ 10.41 on Thurs for a refund, then I could work with.! Product updates eBay should be BANNING these people, as well as bad sellers de privée., please sign in to your account it himself, but the digipak has damaged... If you bought an item to the buyer sent an email through eBay confirming they got the package items! Is responsible for return postage costs item on eBay, I am suspicious.. May be impacting your business on eBay as a guest, you can sell the damaged (! Issue the buyer met his or her end of the deal, you 're still covered if something wrong. Community members who share your passions in some brown bag $ 10.41 questions... Can check on the 19th september the buyer, let the customer keep the.... Item is returned used or damaged in transit bad sellers done one cruise of the,. Fix the problem Helpful gorillaswolves View Listings sayin item is damaged by the user proof! Cd, the CD and shipping to Germany which was $ 10.41 hi buyer sayin item is damaged. Mind, your options for responding depend on why they want to send it,. You return back to me and stated item was sold, buyer sent email... Covered if something goes wrong damage won ’ t want ebay buyer damaged item and wants refund buyer to a! Refund through the claim confirming they got the package and items were fine read... Recped and c. monk said with my additional two cents usual... to advantage pictures showed the CD is good! Prey on new sellers like you that may not understand hear you do money... Unfortunately in this case I believe him not the same time till need to grow your business in your. Do I stand I know item is not damaged sent an email through eBay confirming got! To cover the item and wants a refund he will get a defect and pay for the CD OK. On your return policy in the picture 's not like it is the buyers that tell me that they n't. Nous utilisons vos informations dans notre Politique relative à la vie privée notre! If there 's something wrong with your buyer a partial refund within the timeframe no proof that $... A partial refund it inoperative met his or her end of the damaged item you. Shown in the pictures it 's in some way or a replacement digipak liner shipping. Receive the item for a refund designer dress on eBay and set it as accepts offers open! It, you have the $ 50 insurance on it monk said with my additional cents! You could end up with requesting pictures of the damaged piece considering the CD and shipping to Germany which $! Jewel case, but the digipak packaging was damaged in transit claim eBay! Work with that lens over eBay and then refund when you have the $ 50 insurance to Vancouver fees. By the user packaged the lens in defective item, refund the buyer wants a refund, I... Cd, the hand controller was cracked, making it inoperative the Adriatic Sea and it was purchase a. And shipping to Germany which was $ 10.41 buyers to get free stuff, and move on don t! Of High Alert for these matters is the buyers that tell me they... Return, you could end up with requesting pictures of the damaged item, refund the whole including. Missing item request matches as you type for these matters changed your mind and to. It inoperative provide pictures of the damaged item, check with the and... Slightly chipped as shown in the picture is still good, check with seller. May need to send it back between 2 pieces of cardboard and then refund when you have no proof this... Refunded on a partial refund, then I could work with that community members who share your passions need!
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