There are three actual things that might have happened: your mailman delivered it to the wrong house. If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. r/Ebay: /r/Ebay The unofficial ebay subreddit. What do I do from here because I definitely never got the package and think its BS that I payed for an item but never got it, and then they closed my case so I'm pretty much SOL now. I recently bought a bicycle part (not expensive, worth around $10). It is really not the buyer's responsibility to make sure items get delivered. Talk to the seller ... you can open a case at eBay's Resolution Center. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . I have not received an order I placed on Feb 4th, shipping from US to Canada using Global Shipping Program. Most of our sellers will be willing to … Just google "USPS marked delivered but item not received" or something and you'll see how lousy this whole "delivery confirmation" thing is. i'd like to propose that sellers should be able to tick some box on eBay by a buyers account to let eBay no they sent the item but the buyer had not received! The unofficial eBay subreddit. Have screenshots of those interactions ready to hand over to your credit card company. But if we're going to blame the buyer or the seller here, I'd argue that since the seller got to choose the shipping carrier, more of the blame falls on him in a moral sense. the seller is scamming you and shipped a random item to another address in your zip code. Item was delivered a few days later. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Vora is one of a legion of sellers to have fallen victim to eBay’s lavish buyer-protection policy. (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) He said it was an unauthorized transaction. They will likely refund your money as long as you don't have a history of doing this. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. Buyer opens item not received case. If its not your house, eBay may refund you. If you escalate with eBay they will refund you for a missing package ONE TIME as a courtesy. Item not received (sigh....) Buyer purchases magazine late night last Wednesday. Then you have to wait another 5 days for ebay to step in if you can't work it out with them. Report an item that hasn't arrived through My eBay. As a buyer on eBay, if you haven't received your item this video is intended to help. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. Buyer purchases magazine late night last Wednesday. The item was delivered and for all we know the buyer had it stolen from his home. I want to say it's $2.60 or $2.70, something like that, but don't quote me. Normally for Ebays hold funds are released when tracking shows the item as delivered + 1 days (if you use Ebay / paypal postage). It sucks that something happened with delivery but it was marked "delivered" and once that happens, its your responsibility. Be cautious when purchasing items from the following list: I post Friday lunchtime. Today. technically the post mail is suppose to stand in front of your door, scan it delivered then drop it on your door. Press J to jump to the feed. Item Not Received – You bought something but didn’t receive it. Also, in some cases sellers run into problems if a bidder does not pay for an item. If yours was an Ebay transaction then its an Ebay hold and Ebay authorise when paypal can release the funds. It is really not the buyer's responsibility to make sure items get delivered. I would suggest this if its a high dollar item. Just books. If you paid with PayPal on an eligible eBay … They were both supposed to be delivered on the same day, but I only received one of the two items. On eBay, in the past sellers have done their utmost to avoid a buyer opening an Item Not Received That was before eBay's latest update to selling standards. 2nd Class as stated. Follow these steps to get your refund. The USPS tracking info says it was delivered, but I never got it. If the buyer doesn’t respond to your message or invoice and still hasn’t paid, here’s what you should do: If it’s been more than 2 full days since the listing ended, you can select Report an unpaid item. You have a business model which does not assume and provision for events like this? I sold an item, it was paid for, it was collected. You may be banned on one or both sites. If it doesn't show up, go to the post office and follow through on that threat. What does common sense dictate? This just happened to me as well. Archived. If you feel the transaction was unauthorized, please visit our Resolution Center to file an unauthorized transaction dispute. However, since anyone can make an account, there are some unreliable sellers who try to scam people on the site. Significantly Not as Described – You received an item, but it was significantly different from the seller’s original description. Wednesday 10am. ! It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Item Not Received – You bought something but didn’t receive it. Go to Purchase history - opens in new window or tab. I DID receive two other items on the same day, that I bought from other ebay sellers. I was able to get my item delivered correctly through a call to the post office. The seller should address the buyer's concern within the eBay Money Back Guarantee timelines and provide tracking information, updates on the delivery of the item, or a refund. level 2 310throwaway310 Always make sure you ship with tracking.Secondly, your buyer purchased last Wednesday. That is not MY problem. You'll have to file a police report. The seller said they couldnt just send me another item so to open up a claim with ebay. I opened up the claim with ebay, and they said the seller provided tracking info that says it was delivered so they couldnt offer me a refund. Lots of sighs along the way.... chin up and you’ll get there :) Always track packages ! in My eBay, select the item, then select More actions, and choose Send invoice. In order to be protected from a case when a buyer reports an item was not received, sellers must provide valid delivery confirmation before the case is escalated to eBay for a final decision. Ebay and Paypal are 2 separate companies and have 2 separate policies for holding funds for 'new sellers'. If you don't receive an item you paid for, or you receive an item that's not as described in the listing, we're here to help with guidelines and tools for resolution, as well as PayPal buyer protection. Magazines are periodicals and do not qualify as media. It is different if the buyer said he never received the item - in that case, the transaction isn't complete. Won my case against buyer item (received not as described), buyer still demands a refund. It's the post office's responsibility. I have nothing more to do with the buyer or his account. I called USPS and they looked into and said they were going to send the mail lady back out and see if she delivered it to the wrong address. There is nothing the seller, or eBay, can or should do. I then took my issue to Ebay and explained the situation to both the seller and ebay. This thread comes up 2nd on Google on this topic. Not the USPS main line--the actual local post office, which you can find on the USPS website (edit: meant to say you can find the local PO phone number online). (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. 25 million people have used eBay to sell something, about 95% of those are personal items by individuals (not businesses). OPs package might still show up. Wednesday 10am. 1. Tick the box beside I want a refund or I want the item. Help for sellers and buyers! Notice that if you open a case for items not received, you will lose the case immediately when the seller provides tracking number. if you paid via credit card, you can contest the charge. The GPS scan will show that too, and if the weight is off (you were expecting a 2 lb package but USPS shows 4 oz) then eBay will likely side with you as well upon appeal. Yes! You have the option of adding a message to the seller. Stress to the postmaster that this is unacceptable. the package was stolen. eBay gives an estimated delivery date, and if that passes, they have every right to open a case. Press question mark to learn the rest of the keyboard shortcuts. Credit card companies have higher standards of proof of delivery than eBay (i.e., credit card companies require something that actually proves delivery, like a signature). Good luck! I often have packages on “delivered” status not show up for a day or two. Or ask yourself if you want (go there). In all of these cases, eBay has a … If the post office shows your address as the GPS scanning location, normally you're out of luck. if the tracking shows delivered then they won't hold seller accountable. Keep in mind, though, that this might damage your relationship with eBay and/or Paypal, which processes eBay credit card payments. The unofficial eBay subreddit. i did have several packages say delivered and they weren't delivered till a day or two later. If you get to choose a service, it's on you if that service fails, and then you can go after that service to recoup your costs. It could have been delivered to the wrong address or tossed in a dumpster for all we know. Report an item that hasn't arrived Select Send request. Before todays post has even arrived I assume. If you shipped 2nd class without tracking, you’ve already lost the case. If you buy an item on eBay, there may be a time when you do not receive the item you purchased or when you received a faulty item. My mom has some packages delivered here (I have a covered porch and she does not) and the same thing happens to her. If none of this works, and if you paid via credit card, you can contest the charge. And, as other posters have said, you can't use Media Mail for magazines. Before todays post has even arrived I assume. New comments cannot be posted and votes cannot be cast. I always ship same day or within 24 hours of a buyers purchase. So about two weeks ago I ordered two items off ebay from different sellers. You can contest the charge with your credit card company immediately since you've already made a good faith effort to get a refund from the seller and eBay. Adventurer in Payments 07-24-2020 | Updated 01-03-2021 by ncgengar And rep told me she couldn't close it right then, buyer would have to either "confirm they received" or it would close after 24 hours. I was afraid this was going to happen. ... Posted by 1 year ago. Press J to jump to the feed. lol. You can go to your post office and ask for the GPS location the package was scanned at. Only first or priority. they do payouts as a one time event but again i wouldn't waste your payout on a cheap out. I woke up this morning, Friday, Sep 16, 2016, to an Item not received 'request'. Buyer opens item not received case. The seller does not get these items for free, they cant just pluck another off the "item tree" and give you another. New comments cannot be posted and votes cannot be cast. There are 2 kinds of disputes you can file: Item Not Received – You bought something, but didn’t receive it. If item has not been received then buyer will have to use the tools at his/her disposition & open a case for item not received Regardless of seller's having few options that buyer can choose for PP if buyer goes for the cheapest option & item has not been received then buyer will have to again open a case to get is money back as item was not received ! I contacted eBay and was told to open a case for items not as described. USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is completely absurd. You need to do all of this ASAP since it's already been two weeks. Did you know that the buuer can only open an item not receieved once the estimated delivery date has past? I emailed the seller again but by how they responded in the first two messages it doesn't seem like they're going to help me out anymore. Help for sellers and buyers! She went to two houses around mine and said neither of them had it. It's the post office's responsibility. Select More actions beside your item and then I didn't receive it. End of story. Thank you. Additionally, 5 out of 5 accountants/CPAs I spoke with recently gave me misinformatoin about this topic. Stress to them that you have not received your item and they absolutely need to locate and deliver it, or you will be coming in to speak with the postmaster. Today. Also, it's not under a dollar even within the United States. Wait a few days. USPS "delivery confirmation" is not proof of delivery, as it just says when an item is delivered to an area code and doesn't even include the address. /r/Ebay You can do this in eBay's Resolution Center or the PayPal Resolution Center. If you do this, it is dishonest. Or you can ask USPS to go get your package. I dont understand why you think the seller has to send you another. I called right away to have it closed, as I always did. It probably did get delivered to the wrong house. USPS "delivery confirmation" is not proof of delivery. The order total is the value of the items purchased plus shipping and tax. I had an item not received case opened. 2nd Class as stated. Press question mark to learn the rest of the keyboard shortcuts. You received the item, you or your agent received it and did not report anything amiss to UPS, and you alone are responsible. (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) What's your opinion on where I should go from here ? The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. (GASP!). When a buyer doesn't receive an item If a buyer doesn't receive an item, the buyer needs to submit a request to report that the item hasn't arrived. EBay's estimated delivery Friday, Aug 26, 2016 - Friday, Sep 16, 2016 I realize this is splitting hairs, but the final date for delivery hasn't passed, yet the buyer was able to open this eBay request? This is between you and the post office. USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is completely absurd. I post Friday lunchtime. The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. 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Date, and there 's no extra fee for coverage do payouts as a one time as a time... Wait another 5 days for eBay to step in if you want ( ebay item not received reddit there ) for eBay to in. The funds or eBay, select the item. it does n't show up go. Show up for a day or two later you ship with tracking.Secondly, your purchased... Before you contest the charge something but didn ’ t receive it spoke recently! For coverage n't receive it delivered till a day or within 24 of!, to an item, then select More actions, and you ’ ve already lost the case when... Canada using Global shipping Program waste your payout on a cheap out told to open a case for items received.
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