Cancellation hour – the hour after which a property may release for sale all unclaimed non-guaranteed reservations, according to property’s policy. Required fields are marked *. Il s'agit évidemment des fonctions purement commerciales mais également d'autres fonctions pouvant être en contact direct avec les clients (livreurs, chargés de support client, responsables SAV, etc.). Group travelers – Person who are travelling on business or for pleasure in an organized fashion. Computer Glossary; Who is Who; Front Office Management - Introduction. Every multi-departmental physical business needs to have a front office or reception to receive the visitors. Casino Hotel – A hotel designed with all gambling facilities for 24 hours, Check-in – A guest who has registered at the front desk, Check-out – A guest who has completed his billing formalities and departed, City Ledger – The collection of all non-guest accounts including house accounts and unsettled departed guest accounts. India- China border tension - Is it a sign of a war? Hotel Front Office Glossary is compiled with various important terms used in today’s hospitality industry. Microsoft Word offers no built-in feature for creating a glossary, but don't let that stop you from defining terms in a Word document. Upgrade – Change of room status to a higher rate and standard, Upselling – A sales technique where a guest is offered a more expensive room than what he/she reserved or requested and is then persuaded to rent the room based on the room’s features and benefits and his/her needs, Wake-up Call – A system to awaken guests at a time requested by them, Walk-ins – Guests who arrive at hotel without prior reservation, Walking (a guest) – Turning away a guest because of a lack of rooms. Front office area is commonly termed as ‘Reception’, as it is the place where the guests are received when they arrive at the hotel. An attempt has been made to mini- mize jargon in the text, but some may have crept in. Trade Rate – A negotiated discounted rate with trade organizations that guarantee a minimum number of room nights, Transaction – Exchange of cash or credit for services purchased, Travel Agents Rate – A negotiated rate for volume business through travel agents, Travel Writers Rate – a discounted rate to encourage them to write about the hotel and facilities. Glossary Part 1 defines clinical terms often encountered when selecting the appropriate CDT Code for patient record-keeping and claim preparation. Next Page . Save my name, email, and website in this browser for the next time I comment. Front Office Terminology ... Housekeeping Terminologies Pool & Spa Glossary International Cookery Food Equipment Glossary French Culinary Terms Restaurant Glossary Restaurant Menu Glossary Bar Terminology Beer Dictionary Cocktail Glossary Coffee Glossary Tea Glossary Whiskey Glossary Wine Glossary Cooking Basics Herbs & Spices 223300 HH oott ee llMM aann gg mm nTT rrmss dd GG s … Hotel F&B Production Organisation chart Kitchen Organization Chart for Small Hotel / Restaurant, SCANTY BAGGAGE GUEST The term Scanty Baggage refers to a guest with hand baggage. Front Office Glossary [FOG 132], House Count – The number of guests residing in the hotel, House Limit – A guest credit limit established by the hotel’s management, Incidental Charges – Charges made to a guest account other than the charges and tax for the guestroom. Front Office Glossary [FOG 157] Self-registration – A computerized system that automatically registers a guest and dispenses a guestroom key, based on the guest’s reservation and credit card information ; Skipper- A guest who has departed without settling the bill. I have never visited the college but have heard very positive reviews about it. Tourist Huts – An independent suite A negotiated discounted rate to attract diplomatic business detached from the main hotel lobby. Front Office Department is the face and as well as the voice of a business. Thanks BNG. When it comes to Cleaning chemicals / agents Taski or Diversey products are considered as the bench mark in hospitality industry. General ledger – A collection of accounts that the controller uses to organize the financial activities of the hotel. Paid-Out – Authorized cash payment made on behalf of a guest and charged to the guest’s account as a cash advances, Point-of-sale(POS) system – An automated network that allows electronic cash registers at the hotel’s points of sale to communicate directly with a front office system, Rack Rate – The official rate of a particular category of a room established by the hotel on a given day, Revenue Centre – A hotel division or department that sells products or services to the guests and thereby directly generates revenue for the hotel such as the front office, food and beverage outlets, room service and retail stores, Room Allocation – Assigning a room to a guest after he has registered into the hotel, Room Discrepancy Report – A report listing any discrepancies between front desk and housekeeping room status. Wash down – blocking fewer rooms than the number requested by a group based on the group’s history. Paid-in-advance (PIA) – A guest who pays his or her room charges in cash during registration. Wonderful experience to start up with The Oberoi Grand....Thank you BNG, Best platform to start your career as a hotelier...Got an opportunity to build my career and work with Hyatt. Tourist Huts – An independent suite A negotiated discounted rate to attract diplomatic business detached from the main hotel lobby. ",,,,,,,,,,,,,,,,,,,, 32 Dr Lal Mohan Bhattacharya Road, Moulali, Kolkata, West Bengal 700014 India, Account Balance – Difference between charge and credits in an account, Account – Summary of all cash and credit transactions, Accounts receivable – Amounts due to the hotel, Airline Contract Rate – A special negotiated rate for airline crews, All Inclusive – A billing arrangement under which room charges include the guestroom, meals, beverages and activities. • Cantilever Extension: Part of a fixed prosthesis that is supported at one end only. The front desk agent stamps ‘Scanty Baggage’ on the Registration Card. Acquisition Special Access Program (ASAP): A Special Access Program (SAP) established primarily to protect sensitive research, development, testing, and evaluation Ideally the organization chart need to be placed on the kitchen notice board. Trade Rate – A negotiated discounted rate with trade organizations that guarantee a minimum number of room nights, Transaction – Exchange of cash or credit for services purchased, Travel Agents Rate – A negotiated rate for volume business through travel agents, Travel Writers Rate – a discounted rate to encourage them to write about the hotel and facilities. Guest Cycle also represents a scientific technique to front place of business operations. They are generally found in resorts for greater privacy and exclusivity. The Xotels Glossary clarifies hotel and revenue management terminology. The four stages of the guest cycle are: PRE-ARRIVAL The guest chooses a hotel during this stage. Group travelers – Person who are travelling on business or for pleasure in an organized fashion. Occupancy – The number of saleable rooms occupied by guests, Occupancy Report – A report prepared each night by a front desk agent that lists the rooms occupied that night and indicates those guests expected to check out the following day, Outstanding Postings – The charges and credits awaiting entry in the guest folio, Overbooking – Booking rooms that are beyond the hotel room capacity, Package Rate – A rate quoted when there are events in the city and includes the price of access to the events. It can be defined as a front of the housing department located around the foyer and the lobbyarea of a hospitalityproperty. The procedure is: The bell boy informs the Bell Captain and front desk agent of a guest with scanty baggage. 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