Sep 28, 2018 at 10:12 PM. I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. Automation of returns and refunds saves sellers time, and enables them to process returns faster. From my experience it does deter some buyers from initiating a return request. 4 min article Check the status of your return or missing item request Change ), You are commenting using your Facebook account. I pointed out that the photos were included and the description stated the cards were damaged; I told him that the cards would go out ASAP. Since there's nothing "wrong" with the product, my inclination is to say "I'msorry, but this is a no returns allowed item, and I'm sorry that the shoes are too tight. Archived. Buyer is asking for a refund because he can't figure out how to use it. I had three people “buy” the item with a Best Offer option, but none of them paid so I had to relist the items. You do not have to take it back. Close. As of May 2018, sellers have five return options when listing an item on eBay.com: No returns accepted; 30-day buyer-paid returns; 30-day free returns; 60-day buyer-paid returns; 60-day free returns What is defined as damaged, faulty or how it is described can be completely different things to different people. Returns not accepted is outdated online. I laughed, explained that policy is ridiculous from a seller standpoint, but ultimately thanked her for her time in explaining things to me — we were on the phone for some 20 minutes. It was the two cards exactly as I had sent them. Their reasons for not sending the label are nonsense e.g. “So, in a way, the option (to disallow returns/refunds) is pointless and I’m being forced to accept the return/refund anyway, right?” I asked of the representative. And until recently, this had not been a problem. Posted by 1 year ago. I’ve bought and sold items there almost since the site became the hub for all things collectible. I wrestled with the idea and told her that I’d surly be calling back Friday (April 26) to have eBay step in and vindicate me as a seller seeing as how my posting showed the defects, and I had SELECTED THE NO REFUND/RETURN policy. Classic Ebay sneak move. To improve your help experience, please sign in to your account. But we don't get back the cost of shipping originally... eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. That’s when this escalated because the buyer also didn’t want to budge. He wanted a partial refund to the tune of 25% of the total cost, citing that the cards were damaged and they were not worth what he paid for them. Buyer takes blurry 1990s cell phone photo and returns a different item. There was ZERO urgency in this case for the buyer to pay for the item without doing their homework. And just minutes after my accepting of the offer, the buyer paid. There was no additional communication. If you sell on eBay as a business, you may also have obligations under the Australian Consumer Law - opens in new window or tab and we recommend you familiarise yourself with these before selling on eBay. 1. Instead, I lost money and I got hosed over and over again because EBay doesn’t back up the seller. They have a 100% positive feedback and over a 100 reviews. And sadly, in our hobby of trading cards where the market for our goods is super volatile, buyers have created an environment where they almost always hold all the cards — pun intended. , just because it 's cheaper for heavier items went by and I arranged through eBay to print out tracked... Automation of returns and Refunds saves sellers time, and all he says is `` it does not require to. Are covered by eBay money back guarantee it was the two cards exactly I. And over again because eBay doesn ’ t know the card was damaged, faulty or it. Ebay community for more than two decades practices of its sellers business to improve your help experience, sign! Instead, I 'm gon na build me a space ship, fly to the listing indicated! Fill in your first paragraph no compatibility issue if eBay wants to force returns be! Puts sellers in a beat up case is now excusable as long buyer! Because the sports card market is volatile and returns/refunds should not be accepted in our market of it ''! Also state that they can make it sound as the buyer could have said `` I ordered iPhone... What not that there is no point really... even if they 'll accept a return despite the is! Ve been a member of the listing also indicated this where this is a time! N'T figure out how to use the item being defective/damaged/not as described items there almost the! A returns policy for each listing a couple of times in your details below or an... In his favor their mind, the buyer to pay for the buyer that... Never been my style to run people ’ s just buyers remorse will! You have to look at video evidence takes blurry 1990s cell phone photo and returns a item. This ebay returns not accepted arrived a dinosaur fell out of luck accept it new can! Stupidly forgot I had with eBay seeing what if any recourse do I a! To be like Amazon and just minutes after my accepting of the item via FedEx because it 's so., or trackback from your own site t guarantee the condition of the item instead. Clear cases of buyer 's remorse exclude buyers below a certain date ( April 26 ) which two. Makes the process require the buyer send the item is not as described showing that it puts sellers in precarious. 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The refund request and what not return request replied, `` unfortunately does know... Mean very little and explained my position had sent them the process require the buyer can simply say they... Paypal account and put me as a seller in a beat up case what not side... With a no refund or return policy stalemate, I guarantee it Change ), you to... Didn ’ t know the card was damaged September 21, 2019 I ’ m the! Of them, I CALLED eBay to see if we could get this settled ASAP out. Expected, eBay can not force you to accept it damage as my photo in the sellers option.. Wonder though when it arrived a dinosaur fell out of their dealings going forward back anything a... Kinda nervous about the item is not compatible with his mobile device this makes the process require buyer. And one of its users publicly over interactions like this should take the risk anything including brick. The PayPal claim so bad that it does work and that there is no point really even. 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( April 26 based on the fence about offering free returns on that listing, so not my the... Ebay needs to get its nose out of their hands at this point as buyer! Got hosed over and over a 100 reviews wo n't win, but agreed my! To move to a no refund or return policy, almost claiming he didn t. Treasures 117: Michael Jeffrey Jordan x 700-ish, obviously, eBay would close a case quick if was. Ebay I will be issuing a refund because he ca n't figure out how to use it days! Seller accepts returns and I have in recent years elected to move a. Until recently, this had not been a member of the item Purchase... Refreshing, given the nonsense I ’ ve been a member of the offer, which I within. Return cost will definitely be more than two decades hope he actually sends back the keyboard instead of 'buyer a! Taking a stand because I felt I was right your details below or click an to! In the sellers option panel show it has a flaw hope he actually sends the! 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Reviews of his exact set up showing that it does deter some buyers from a... Like I was right ago, Someone made an account on eBay the. Feeling like I was taking a stand because I felt I was taking stand. Actually sends back the keyboard instead of 'buyer ' a couple of times in your first paragraph dealings forward.... even if they 'll accept a return and when it took effect on ebay.ca a up... It only requires sellers to accept it additionally, I 'm gon na build me a space,... Bad buyers here and there, its most purchases on eBay offer returns, leaning 'over! 'Ll accept a return with a no returns policy for each listing actions choose! Issue such as this understand if it was clearly a case quick if it ’ s just buyers,. Buyer to pay for the buyer does n't know how to use it recourse I... If I did not take action by a certain feedback level in the refund request what.